Windows 10: Full pc freeze when playing overwatch. Error with Wdf01000.sys ?

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  1. Posts : 12
    Windows 10 64bit
       06 Jun 2018 #1

    Full pc freeze when playing overwatch. Error with Wdf01000.sys ?


    Hi All,

    This is actually the first time that i have a pc issue that i am not able to resolve.
    I'm a dedicated Overwatch competitive player and i am having random crashes while playing the game.

    my system:
    - Windows 10 64bit
    - I7 6700k
    - 16 Gig memory
    - GTX 1070
    - 2x 250g SSD drives

    Error description:
    - Randomly while playing the game, my computer completely locks up, no blue screen with error message, just a black screen

    Actions already taken:
    - Full reinstall of windows
    - Full reinstall of the game
    - Ran a full memtest86 - no errors
    - all windows updates installed

    I have added two of my minidump files.

    Help would be greatly appreciated because im totally stuck with this.

    Checking the logfiles myself i do see an error with Wdf01000.sys but my knowledge of logfiles is lacking.

    Calling upon the power of the internet :)

    Thanks.
    Full pc freeze when playing overwatch.  Error with Wdf01000.sys ? Attached Files
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,598
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       06 Jun 2018 #2

    I would like to see the all logfiles as requested in the BSOD Posting Instructions. Please use the new beta10 log collector provided at the bottom of these instructions, download the file, extract it to a folder and then double-click the Log_collector shortcut. This will open a command prompt window and you will see further instructions to press enter etc. A powershell window will also open as the tool collects data about your system. When finished you will find a zip file has been saved to your desktop. Please upload that file in your next post.
      My ComputersSystem Spec


  3. Posts : 12
    Windows 10 64bit
    Thread Starter
       06 Jun 2018 #3

    yes excuse me for not reading the forum rules. I will get the file tonight when i get home and upload as requested.
    Thanks in advance for looking into this.
      My ComputerSystem Spec


  4. Posts : 12
    Windows 10 64bit
    Thread Starter
       06 Jun 2018 #4

    ok i just got home and was able to extract the info you need.

    Thanks in advance for helping me out with this. I've spent already 4 days trying to solve this with no succes.

    Greetings!DESKTOP-F02G33K-06_06_2018_190300,14.zip
      My ComputerSystem Spec


  5. Posts : 12
    Windows 10 64bit
    Thread Starter
       07 Jun 2018 #5

    update:
    i updated with manufacturer drivers:
    - sata
    - usb controller
    - sound device
    - chipset

    > still crashes.

    I have ran verifier.exe to stresstest all non microsoft provided drivers and immediately got a crash after it.
    I have added the new files which should make it easier for you to track down what is wrong (i hope).
    This was literally 5 minutes before generating the new dump files.DESKTOP-F02G33K-07_06_2018__83156,20.zip
      My ComputerSystem Spec

  6. philc43's Avatar
    Posts : 3,598
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       07 Jun 2018 #6

    The latest crash was triggered by Driver Verifier and most likely had something to do with the Savitech driver you have on your system (SvThLSNS.sys) which was running at the same time as the verifier crash.

    Code:
    0: kd> .load pde;!dpx
    =========================================================================================
     PDE v11.3 - Copyright 2017 Andrew Richards
    =========================================================================================
    Start memory scan  : 0xfffff58c654074b8 ($csp)
    End memory scan    : 0xfffff58c65408000 (Kernel Stack Base)
    
                   rsp : 0xfffff58c654074b8 : 0xfffff802704ce443 : nt!VerifierBugCheckIfAppropriate+0xdf
    0xfffff58c654074b8 : 0xfffff802704ce443 : nt!VerifierBugCheckIfAppropriate+0xdf
    *** ERROR: Module load completed but symbols could not be loaded for SvThLSNS.sys
    0xfffff58c654074d8 : 0xfffff803ad5f01f0 : SvThLSNS+0x1f0
    0xfffff58c654074f8 : 0xfffff8026ff5681b : nt!VfReportIssueWithOptions+0x103
    0xfffff58c65407500 : 0xfffff8027004c170 : nt!VerifyLevelRecord+0xc
    0xfffff58c65407518 : 0xfffff803ad5f01f0 : SvThLSNS+0x1f0
    0xfffff58c65407530 : 0xfffff803ad5f01d0 : SvThLSNS+0x1d0
    0xfffff58c65407538 : 0xffffc206a3a19b80 : 0xfffff8027005c2f0 : nt!PsLoadedModuleList
    0xfffff58c65407540 : 0xfffff803ad5f00e8 : SvThLSNS+0xe8
    0xfffff58c65407548 : 0xfffff802704c61af : nt!VfCheckImageCompliance+0x28b
    0xfffff58c65407560 : 0xfffff803ad5f01f0 : SvThLSNS+0x1f0
    0xfffff58c65407578 : 0xfffff8027004c170 : nt!VerifyLevelRecord+0xc
    0xfffff58c65407588 : 0xfffff8026fdeea00 : nt!VfTargetDriversAdd
    0xfffff58c654075c8 : 0xfffff802704dbd13 : nt!VfSuspectDriversLoadCallback+0x327
    0xfffff58c654075d0 : 0xffffc206a3a19b80 : 0xfffff8027005c2f0 : nt!PsLoadedModuleList
    0xfffff58c654075d8 : 0xffffc206a3a19b80 : 0xfffff8027005c2f0 : nt!PsLoadedModuleList
    0xfffff58c65407610 : 0xffffc206a3a19b00 : 0xfffff8027007d770 : nt!MiSystemPartition+0x670
    0xfffff58c65407620 : 0xffffc206a3a19b80 : 0xfffff8027005c2f0 : nt!PsLoadedModuleList
    0xfffff58c65407630 : 0xfffff803ad5f0000 : SvThLSNS
    0xfffff58c65407638 : 0xfffff8026fd97985 : nt!MiSetImageProtection+0x41
    0xfffff58c65407648 : 0xffffc206a3a19b80 : 0xfffff8027005c2f0 : nt!PsLoadedModuleList
    0xfffff58c65407658 : 0xfffff802704c0c90 :  !du "VerifierExt.sys"
    0xfffff58c65407660 : 0xffffc206a3a19b80 : 0xfffff8027005c2f0 : nt!PsLoadedModuleList
    0xfffff58c65407668 : 0xfffff802702a0143 : nt!MmLoadSystemImageEx+0x42f
    0xfffff58c65407670 : 0xfffff803ad5f0118 : SvThLSNS+0x118
    0xfffff58c65407680 : 0xfffff803ad5f0000 : SvThLSNS
    0xfffff58c65407698 : 0xfffff58c65407730 : 0xffffc206a3a19b80 : 0xfffff8027005c2f0 : nt!PsLoadedModuleList
    0xfffff58c654076c0 : 0xfffff803ad5f0000 : SvThLSNS
    0xfffff58c654076d8 : 0xffffc206a3a19b80 : 0xfffff8027005c2f0 : nt!PsLoadedModuleList
    0xfffff58c65407710 : 0xffffbc8fa5b06fd8 :  !du "SvThLSNS.sys"
    0xfffff58c65407720 : 0xffffbc8fa5b06f70 :  !du ""\??\C:\Program Files (x86)\SAVITECH\SVLoadSense\x64\SvThLSNS.sys""
    0xfffff58c65407730 : 0xffffc206a3a19b80 : 0xfffff8027005c2f0 : nt!PsLoadedModuleList
    0xfffff58c65407740 : 0xffffbc8fa5b06f70 :  !du ""\??\C:\Program Files (x86)\SAVITECH\SVLoadSense\x64\SvThLSNS.sys""
    0xfffff58c65407758 : 0xfffff8026fca6114 : nt!RtlAppendUnicodeToString+0x64
    0xfffff58c65407778 : 0xfffff8026fd4ac26 : nt!RtlAppendUnicodeStringToString+0x56
    0xfffff58c65407798 : 0xfffff8026fce8caa : nt!ExAcquireResourceExclusiveLite+0xfa
    0xfffff58c654077a0 : 0xfffff802700773a0 : nt!IopDriverLoadResource
    0xfffff58c654077a8 : 0xfffff8027029da55 : nt!IopGetDriverNameFromKeyNode+0x161
    0xfffff58c654077d8 : 0xfffff80270077400 : nt!IopDriverLoadResource+0x60
    0xfffff58c654077f8 : 0xffffbc8fa5b12fe0 :  !du "SvThLSNS"
    0xfffff58c65407828 : 0xfffff8027029e0e7 : nt!IopLoadDriver+0x21b
    0xfffff58c65407878 : 0xfffff8026ff9800d : nt!ExFreePoolWithTag+0xfad
    0xfffff58c65407890 : 0xffffbc8fa5b06f70 :  !du ""\??\C:\Program Files (x86)\SAVITECH\SVLoadSense\x64\SvThLSNS.sys""
    0xfffff58c654078a8 : 0xffffbc8fa5b12fe0 :  !du "SvThLSNS"
    0xfffff58c654078c0 : 0xffffc081c3b74fe0 :  !du "\Driver\SvThLSNS"
    0xfffff58c65407978 : 0xfffff8026fe3a6b0 : nt!KiServiceLinkage
    0xfffff58c654079a0 : 0xfffff8027057b950 :  !du "DependOnGroup"
    0xfffff58c654079a8 : 0xfffff8027028082c : nt!IopGetRegistryValue+0xc8
    0xfffff58c654079b8 : 0xfffff80270566c1e : nt!PipCheckDependencies+0x26
    0xfffff58c65407a08 : 0xfffff802705659a8 : nt!IopInitializeSystemDrivers+0x134
    0xfffff58c65407a38 : 0xfffff802705a3a70 : nt!IoInitSystem_deviceNameBuffer
    0xfffff58c65407a48 : 0xfffff8027057a4f0 :  !du "Kernel-RegisteredProcessors"
    0xfffff58c65407a88 : 0xfffff8027011f010 : nt!KiSystemStartup
    0xfffff58c65407a98 : 0xfffff802702ce4d0 : nt!Phase1Initialization
    0xfffff58c65407aa8 : 0xfffff80270556eaa : nt!IoInitSystem+0x16
    0xfffff58c65407ad8 : 0xfffff802702ce50c : nt!Phase1Initialization+0x3c
    0xfffff58c65407af0 : 0xfffff802702ce4d0 : nt!Phase1Initialization
    0xfffff58c65407b08 : 0xfffff8026fd80ae7 : nt!PspSystemThreadStartup+0x47
    0xfffff58c65407b20 : 0xfffff802702ce4d0 : nt!Phase1Initialization
    0xfffff58c65407b50 : 0xfffff80270119400 : nt!KiInitialThread
    0xfffff58c65407b58 : 0xfffff8026fe3ebc6 : nt!KiStartSystemThread+0x16
    0xfffff58c65407b70 : 0xfffff8026fd80aa0 : nt!PspSystemThreadStartup
      My ComputersSystem Spec


  7. Posts : 12
    Windows 10 64bit
    Thread Starter
       07 Jun 2018 #7

    are there part of the sound driver?
      My ComputerSystem Spec


  8. Posts : 12
    Windows 10 64bit
    Thread Starter
       07 Jun 2018 #8

    ive been able to locate it, i was sv load sense. Now removed it and running the verifier again. Not crashed yet, fingers crossed
      My ComputerSystem Spec

  9. philc43's Avatar
    Posts : 3,598
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       07 Jun 2018 #9

    rizza said: View Post
    are there part of the sound driver?
    I think its audio but its not clear to me if it is being used or just left over from a previous installation. However, it is loading up when your start your PC it is in your start up as SVLoadSense. Probably something that could be disabled.

    Its the last thing in your startup list:
    Code:
    Caption              Command                                                                                                                                                       User                          
    OneDriveSetup        C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup                                                                                                           NT AUTHORITY\LOCAL SERVICE    
    OneDriveSetup        C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup                                                                                                           NT AUTHORITY\NETWORK SERVICE  
    OneDriveSetup        C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup                                                                                                           DESKTOP-F02G33K\Rizza         
    CCleaner Monitoring  "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR                                                                                                           DESKTOP-F02G33K\Rizza         
    SecurityHealth       %ProgramFiles%\Windows Defender\MSASCuiL.exe                                                                                                                  Public                        
    Classic Start Menu   "C:\Program Files\Classic Shell\ClassicStartMenu.exe" -autorun                                                                                                Public                        
    IAStorIcon           "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60  Public                        
    RTHDVCPL             "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s                                                                                                         Public                        
    SVLoadSense          C:\Program Files (x86)\SAVITECH\SVLoadSense\SVLoadSense.exe
      My ComputersSystem Spec


  10. Posts : 12
    Windows 10 64bit
    Thread Starter
       07 Jun 2018 #10

    well thanks allot for your help phil, im gonna leave the verifier run for some time, then i will load up the game and hope it doesnt crash anymore. Will keep you posted.

    again, thanks for spending your own personal time on this

    +rep
      My ComputerSystem Spec


 
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