Windows 10: Full pc freeze when playing overwatch. Error with Wdf01000.sys ?

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  1. Posts : 12
    Windows 10 64bit
    Thread Starter
       07 Jun 2018 #11

    just tried the game, pc fully locked up again after 20 minutes.
    getting desperate

    new log files attachedDESKTOP-F02G33K-07_06_2018_151440,27.zip
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       07 Jun 2018 #12

    rizza said: View Post
    well thanks allot for your help phil, im gonna leave the verifier run for some time, then i will load up the game and hope it doesnt crash anymore. Will keep you posted.

    again, thanks for spending your own personal time on this

    +rep
    Thanks for the rep You can leave verifier running for up to 48h to give the system a good chance to test out the drivers. Everything will be slower while this is running as it uses quite a few resources.
      My ComputersSystem Spec


  3. Posts : 12
    Windows 10 64bit
    Thread Starter
       07 Jun 2018 #13

    see post above, unfortunately
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       07 Jun 2018 #14

    rizza said: View Post
    just tried the game, pc fully locked up again after 20 minutes.
    getting desperate

    new log files attachedDESKTOP-F02G33K-07_06_2018_151440,27.zip
    The crash file does not provide a lot of help. Possibly hardware related but more likely to be a driver.


    Code:
    BugCheck 1000007E, {ffffffffc000001d, fffff802d3addd38, ffffd7852291a6e8, ffffd78522919f30}
    
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by : hardware ( nt!MiWaitForFreePagesToZero+248 )
    
    Followup:     MachineOwner
    ---------
    
    nt!KeBugCheckEx:
    fffff802`d3c26680 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffd785`22919730=000000000000007e
    5: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
    
    FAULTING_IP: 
    nt!MiWaitForFreePagesToZero+248
    fffff802`d3addd38 db              ???
    
    EXCEPTION_RECORD:  ffffd7852291a6e8 -- (.exr 0xffffd7852291a6e8)
    ExceptionAddress: fffff802d3addd38 (nt!MiWaitForFreePagesToZero+0x0000000000000248)
       ExceptionCode: c000001d (Illegal instruction)
      ExceptionFlags: 00000000
    NumberParameters: 0
    
    CONTEXT:  ffffd78522919f30 -- (.cxr 0xffffd78522919f30)
    rax=0000000000000001 rbx=ffff92855e83cf80 rcx=0000000080000000
    rdx=0000000080000000 rsi=fffff802d3e6d108 rdi=fffff802d3e6e988
    rip=fffff802d3addd38 rsp=ffffd7852291a920 rbp=ffffd7852291a9e9
     r8=000000000021171b  r9=00000000000000ff r10=ffffbe00c1b12180
    r11=0000000000000020 r12=ffffd7852291aa98 r13=fffff802d3e6d100
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    nt!MiWaitForFreePagesToZero+0x248:
    fffff802`d3addd38 db              ???
      My ComputersSystem Spec


  5. Posts : 12
    Windows 10 64bit
    Thread Starter
       07 Jun 2018 #15

    im going to try a full reinstall of my system (with a newer build to start of with) with a full format of my drives.
    i dont see much else i can try.
      My ComputerSystem Spec

  6. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       07 Jun 2018 #16

    Ok, sounds like a plan. Make sure you have backups so you can recover your files.
      My ComputersSystem Spec


  7. Posts : 12
    Windows 10 64bit
    Thread Starter
       08 Jun 2018 #17

    Reinstalling hasn't solved the issue. The crashing is still there. I was suspecting an issue with the realtek driver so i installed the latest version from here: Microsoft Update Catalog
    this version is much newer than the windows update one. But unfortunately my machine still crashes.
    I have contacted Blizzard support also but their support is worthless really.
    Added the latest crash dump files, please help me DESKTOP-A499ABC-08_06_2018_222123,34.zip
      My ComputerSystem Spec


  8. Posts : 12
    Windows 10 64bit
    Thread Starter
       11 Jun 2018 #18

    can anyone see anything relevant in my log files?
      My ComputerSystem Spec


 
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