Strange BSOD occuring only once per day with external monitors


  1. Posts : 5
    Windows 10
       #1

    Strange BSOD occuring only once per day with external monitors


    Hello,

    I'm stumbling upon a strange behaviour of Windows 10 on my work laptop.

    I recently got two monitors: one is plugged with HDMI, the other with VGA. I don't have any docking station, hence the interesting way to hook these monitors.

    Every day when I switch my laptop on for the first time of the day, I get a BSOD (WHEA_UNCORRECTABLE_ERROR).
    I tried one day switching my laptop on without the external screens, but as soon as I plugged these back, this BSOD comes out.

    What is even more strange is that it only happens once per day. When I reboot my laptop, the BSOD goes away, even if the external monitors are still plugged into my device.

    Can someone help me with this mind-boggling issue?
      My Computer


  2. Posts : 14,903
    Windows 10 Pro
       #2

    Hi fiftyfive,

    What laptop are you using?
      My Computers


  3. Posts : 5
    Windows 10
    Thread Starter
       #3

    Hi,

    The laptop is a Dell Latitude 5580.
      My Computer


  4. Posts : 14,903
    Windows 10 Pro
       #4

    Do the BSOD reoccur when the monitors are disconnected, the laptop rebooted and monitors reconnected?
      My Computers


  5. Posts : 5
    Windows 10
    Thread Starter
       #5

    axe0 said:
    Do the BSOD reoccur when the monitors are disconnected, the laptop rebooted and monitors reconnected?
    No, it works fine. Which is even more strange.
      My Computer


  6. Posts : 14,903
    Windows 10 Pro
       #6
      My Computers


  7. Posts : 5
    Windows 10
    Thread Starter
       #7

    OK, I think I found what is causing the BSOD.

    I just received the docking station, bundled with a more powerful power adapter (65W instead of the 55W shipped with the laptop).
    Until I received it, I was merely switching the laptop on with the 55W power adaptor. After having received the dock, I plugged in the 65W adapter, and I could be able to switch the laptop on without any issue now.

    Therefore, I guess it's due to some clunky design regarding the power supply of this thing.

    I tried to launch the log collector, but the archive file is not generated when it is launched with a domain admin account, which is mine. I tried to check on my desktop and in the desktop folder of the admin account I used, to no avail.
      My Computer


  8. Posts : 14,903
    Windows 10 Pro
       #8

    Thanks for letting us know what the cause was :)
      My Computers


 

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