Windows 10: BSOD waking up from sleep after fresh install of Windows 10 1803


  1. Posts : 4
    Windows 10 Professional
       03 Jun 2018 #1

    BSOD waking up from sleep after fresh install of Windows 10 1803


    After reformatting my existing drive and installing Windows 10 Professional (1803 - April Update), my desktop started turning off almost immediately after waking from sleep. Before turning off, there must have been a BSOD because there was a minidump created. The desktop was not having this issue before I reformatted and installed Windows 10 fresh. The crashes/BSODs are easily recreatable.

    An interesting point... after the BSOD and the desktop turns off, upon next power on, it would wake from sleep without crashing "forever." However, upon a subsequent reboot after previously waking successfully, it would start crashing again.

    The attached file is the requested information in the BSOD posting instructions with my system info and two dump files. These were created after installing Windows and the available Windows Updates with no other software installed. In my own debugging, I also ran Memtest86+ 5.01 for 8 passes without any errors found.
    BSOD waking up from sleep after fresh install of Windows 10 1803 Attached Files
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       04 Jun 2018 #2

    Hello Karl,

    As you have power and sleep related problems can you also post the newer beta10 log_collector files which have more information. This is provided at the bottom of the BSOD posting instructions: download the file, extract it to a folder and then double-click the Log_collector shortcut. This will open a command prompt window and you will see further instructions to press enter etc. A powershell window will also open as the tool collects data about your system. When finished you will find a zip file has been saved to your desktop. Please upload that file in your next post.
      My ComputersSystem Spec


  3. Posts : 4
    Windows 10 Professional
    Thread Starter
       04 Jun 2018 #3

    Hi philc43,

    Thanks for the response. I have attached the results from running the beta tool. If it matters, my desktop is currently in an "able to sleep and wake up ok" state. I can reboot and put it in the "crash upon wake" state if that would make a better report.

    Since initially running the non-beta tool, I have installed Canon printer drivers and the Window SDK debugging tools so it's not a pristine copy of Windows anymore. If either of those get in the way of analysis, I can install a fresh copy of Windows again.

    Karl
    BSOD waking up from sleep after fresh install of Windows 10 1803 Attached Files
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 6,259
    Windows 10 Pro X64 17134.191
       06 Jul 2018 #4

    Yikes, 4 weeks with no response. Very sorry we lost you.

    Have you had any more BSODs? WOuld you run dm_log_collector again and upload the resulting zip file here so I can look at current data. I'll look at what is here now but would like to also see current stuff.


    Thanks
      My ComputersSystem Spec

  5. Ztruker's Avatar
    Posts : 6,259
    Windows 10 Pro X64 17134.191
       06 Jul 2018 #5

    Looking at what you provided so far, the WER Data from msinfo32.nfo indicates 16 bluescreen events occurred. All were 0x00007E type memory corruption.

    You have 8GB of RAM so I would say test it over night for a minimum of 8 passes, more is better using memtest86+ as described below:
    ===================================================
    Follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums

    MemTest86+ is a diagnostic tool designed to test Random Access Memory (RAM) for faults. MemTest86+ will verify that:

    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses


    Memtest86+ runs from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    warning   Warning
    MemTest86+ needs to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM.


    If you are asked to run MemTest86+ by a Ten Forums member make sure you run the full 8 passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    Note   Note
    MemTest86+ has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.


    Running 8 passes of MemTest86+ is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run MemTest86+ just before you go to bed and leave it overnight.

    ANY ERROR MEANS DEFECTIVE RAM!


    Take a picture when done and post in the forum please.
      My ComputersSystem Spec


  6. Posts : 4
    Windows 10 Professional
    Thread Starter
       07 Jul 2018 #6

    Hi Rich,

    Thanks for the response. I am still seeing the BSODs with the same pattern as before... upon waking up after a sleep after a reboot, but not upon waking up after a sleep after a BSOD. So, the first wake after the Memtest86+ caused a crash. But, the wakes after the crash and subsequent startup have been BSOD-free.

    Here's the screenshot from the Memtest86+ run yesterday/today:
    Click image for larger version. 

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    And attached is the log collector (beta) file from after the BSOD today upon waking after the Memtest86+ boot. Thanks for offering to take a look at this.

    Karl
    BSOD waking up from sleep after fresh install of Windows 10 1803 Attached Files
      My ComputerSystem Spec

  7. Ztruker's Avatar
    Posts : 6,259
    Windows 10 Pro X64 17134.191
       07 Jul 2018 #7

    That says the RAM is (probably) okay
    I see you are running the balanced power plan, Try changing that to the performance plan, see if that makes any difference. If that doesn't help then I suggest running Driver Verifier, see if that shows us any driver problems. Directions follow:
    ===================================================
    Driver Verifier
    is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier may run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to PART TWO and make sure the correct boxes are checked.

    Warning:
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier so you have a way to recover if it goes haywire. Seldom does but it can happen.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun the log collector and upload the resulting zip file.
      My ComputersSystem Spec


 

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