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  1.    05 Dec 2015 #81
    Join Date : Aug 2015
    Australia
    Posts : 52
    Windows 10 Home X64
    Thread Starter

    Unrelated but I bought an ethernet cable for my second PC to plug directly to the modem for better speeds. I plug it in and it doesn't work. It has a Public Network symbol and says "Unidentified Network". When I diagnose it says "Local Area Network" doesn't have a valid IP configuration. It uses the Intel(R) Ethernet Connection i217-v.

    I have tried almost everything. Manually set the IPV4 from the IP config command, disabled IPV6, tested the cable on other PC, checked BIOS to make sure it is enabled, started in safe mode with networking, changed speed and duplex, installed official Intel drivers. It could be the modem but I'm unfamiliar with what settings to tweak. Modem is a Telstra Gateway Max TG799vac.
    Last edited by friendlybear; 05 Dec 2015 at 12:18.
      My ComputerSystem Spec
  2.    05 Dec 2015 #82
    Join Date : Oct 2013
    NW Florida
    Posts : 9,638
    Windows 10 Pro and Windows 10 Pro Insider

    Friendlybear, I have asked someone else to help you with this problem, when they get time.
      My ComputersSystem Spec
  3.    05 Dec 2015 #83
    Join Date : Oct 2013
    NW Florida
    Posts : 9,638
    Windows 10 Pro and Windows 10 Pro Insider

    Friendlybear, Just a thought - are you plugging it into the correct connector? See PDF page 3 here
    http://www.telstra.com.au/content/da...-a4-format.pdf
    Verify the LEDs on both modem and PC are lit green when cable is plugged in.
    If it still doesn't work, delete the ethernet NIC in Device Manager, shut computer down, shut modem down. Turn on modem, wait several minutes until all light are on, boot computer up, go into Device Manager, highlight computer name, right-click and select check for new hardware. Let it install the NIC. Open Firefox and see if it can connect to anything. Could be a failing NIC - it happens. You can call the internet provider and ask them if they can "see" the NIC - that could identify it as the problem.

    I would like to deal with one computer at a time, but there is a possibility there are some problems in common. For right now, let's try the procedure above and see how that works.
      My ComputersSystem Spec
  4.    05 Dec 2015 #84
    Join Date : Aug 2015
    Australia
    Posts : 52
    Windows 10 Home X64
    Thread Starter

    Yeah it is plugged in the right place 100%. The modem LED is green but the PC LED is orange. I uninstalled the driver and restarted but still doesn't work. If I login to the modem with the other PC it doesn't appear under the ethernet connections. I called the ISP and the said they don't have the ability to see the NIC in the first place.

    I just had the exact same problem with the WiFi and I just enabled the IPV6 and it worked again. It was "Unidentified Network" and had a public network symbol just like the ethernet is doing. I can post this as a separate thread, where would I post it under?
    Last edited by friendlybear; 06 Dec 2015 at 04:52.
      My ComputerSystem Spec
  5.    06 Dec 2015 #85
    Join Date : Aug 2015
    Australia
    Posts : 52
    Windows 10 Home X64
    Thread Starter

    Also I tried running the Dism with the drive mounted and using that command, making sure to replace ​D: with the relevant drive letter for me but I got an error message. I used WinCDEmu to mount the ISO and selected disc type: Data disc and when that didn't work I selected CD-ROM. What am I doing wrong?

    Attachment 52177
      My ComputerSystem Spec
  6.    06 Dec 2015 #86
    Join Date : Oct 2013
    NW Florida
    Posts : 9,638
    Windows 10 Pro and Windows 10 Pro Insider

    You could start a new thread in Networking (Network and Sharing - Windows 10 Forums) I would think.

    Where did you get the ISO from? It needs to be from Techbench (Tech Bench). If you are running windows 10, you can double left click it and it will automatically mount with a drive letter or right click it and select mount. Run this command replacing the drive letter with yours.
    Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:D:\sources\install.wim:1 /limitaccess
      My ComputersSystem Spec
  7.    07 Dec 2015 #87
    Join Date : Oct 2013
    NW Florida
    Posts : 9,638
    Windows 10 Pro and Windows 10 Pro Insider

    Friendlybear, Please try this on both PCs.
    1. Wireshark & qBittorrent are torrenting programs-uninstall for now.
    2. Java is seriously messed up. Please uninstall it. You seem to have 2 versions. Make sure it is completely cleaned out and reinstall it.
    3. Adobe Air, Flash ans Shockwave are out of date, please either update them or uninstall them, and reinstall the current versions downloaded from Adobe only. Watch out for the add ons they include.

    After finishing that reboot a couple of times and please right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.

    If you get unrepaired corruption please run, in the same elevated command prompt,
    Code:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    It will put a text file on your desktop from the scan results. Please zip them and upload them here when completed.

    Also Please upload the BSOD Posting instructions BSOD - Posting Instructions - Windows 10 Forums. Upload them here. This will tell you how Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums. Run it on both computers please.
      My ComputersSystem Spec
  8.    07 Dec 2015 #88
    Join Date : Aug 2015
    Australia
    Posts : 52
    Windows 10 Home X64
    Thread Starter

    The second PC has no problems with Adobe or Java unlike my main one. It works perfectly except for this ethernet problem. I'll post it in seven forums because it is running Windows 7.

    That makes sense that those kinds of programs are messed up. I thought there was something that was messing up video players and other stuff. How did you find all this out just now?

    I want to make sure I clean them both out and have them installed properly. What info would I need to upload for you to see that these problems are fixed?

    "Also Please upload the BSOD Posting instructions BSOD - Posting Instructions - Windows 10 Forums. Upload them here. This will tell you how Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums. Run it on both computers please."

    Do you mean I need to upload the BSOD and a screenshot of what?
      My ComputerSystem Spec
  9.    07 Dec 2015 #89
    Join Date : Oct 2013
    NW Florida
    Posts : 9,638
    Windows 10 Pro and Windows 10 Pro Insider

    What I mean is to run the BSOD Posting instructions again like you did in the beginning of this thread. BSOD - Posting Instructions

    I went back and looked at your last BSOD posting results again and also asked someone else to look. There is a lot of information about your computer in the reports. Much of it very easy to overlook, For instance, it is easy to overlook a certain version of a driver when looking through a list of every driver installed on your computer.
      My ComputersSystem Spec
  10.    07 Dec 2015 #90
    Join Date : Oct 2013
    NW Florida
    Posts : 9,638
    Windows 10 Pro and Windows 10 Pro Insider

    Please install Ccleaner, go to the uninstall tab, and in the bottom right-hand corner there is a link to save to text file. We need that file to make sure you have your programs sorted.
      My ComputersSystem Spec

 
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