Windows 10: laptop crashes while plying games after repasting cpu gpu Solved


  1. Posts : 3
    windows 10 home
       27 May 2018 #1

    laptop crashes while plying games after repasting cpu gpu


    bought Asus ROG GL702VSK used about a month ago,

    two weeks ago I installed new samsung 970 evo 256 ssd nvme m.2. And used samsung data migration to transfer os files from hdd to ssd. I now boot from ssd and everything is much faster. seemed to work great.

    One week ago i redid the thermal paste on the cpu and gpu as well as putting thermal pads on the smaller chips. used this video to do it https://www.youtube.com/watch?v=7glBCZr8ntI
    used all the same products (thermal grizzly conductonot and arctic thermal pads .5mm and 1.5mm) except i used the 1.5mm thermal pads instead of the 1mm.
    I thought everything went ok, i used as little as possible of the liquid metal (made sure I had no puddles and only used a tiny pin drop to cover area). used a small amount of supper33 elec tap around some of the more open sides of cpu and gpu to avoid spillage on board.
    only issue was when I finished everything the vary last thing I did was reconnect the battery to the board and it had a small spark going from one side of the battery connector to the board side of the connector as i hooked it back together.

    before doing the repaste I ran both cpu stress test (intel burn test) and gpu stress test (FurMark) and gpu bench mark (Unigine Heaven) It all seemed fine. Gpu temp was at 80c when stressed and 49c when not.

    After repaste, I did gpu stress Furmark ran about 75C then I ran gpu benchmark Heaven and it crashed almost instantly

    I don't remember if I did my gpu stress tests before or after installing the SSD So I really cant say if it would have crashed after installing the ssd (and before repasting) as I dont remember if i stressed the gpu after installing it.

    I got my first game (divinity original sin 2) and started playing it a couple days ago. it goes anywhere from 5-30 minutes before crashing when playing. I also try heaven test again and sometimes it crashes and sometimes not, but it always crashes playing the game. fan speed is only about half power when crashes and gpu temp is at 80C when gaming. top of laptop just above keyboard feels vary hot to touch almost burn you hand kind of hot when gaming (not sure if thats normal. It never crashes when not playing a game or stressing gpu. I have left it on for many hours during normal use and never had a crash.

    What I mean when I say "crash" is that it instantly goes black and shuts down instantly almost. it does not restart and after a few seconds i can turn it back on. only one time (the last time) did it show a blue screen that said "shutting down" (i think) for a few seconds before turning off.

    temps before repaste: CPU normal=49C stressed=79C / GPU normal= 49C stressed=80C
    temps after repast: CPU normal=37C stressed=70C / GPU normal=41C stressed=80C

    downloaded blueScreenView and it shows me no dump data and says 0 crashes???

    thats all I can think of right now. please help, i just spent $1200 on this laptop
    laptop crashes while plying games after repasting cpu gpu Attached Files
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,598
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       27 May 2018 #2

    Hello tripp,

    Welcome to TenForums

    These are not BSOD crashes but more like a hardware failure such as a power failure or possibly some sort of memory failure that did not result in a BSOD. Try reseating all the components and connections, test with just one memory module at a time and see if you can isolate any possible causes.
      My ComputersSystem Spec


  3. Posts : 3
    windows 10 home
    Thread Starter
       27 May 2018 #3

    Okay, I will try reseating and reconnecting components. I was hoping I wouldn't have to open it back up again, as that just give me an opportunity to break something, haha. But to be honest; I never ending up getting the battery connection seated perfectly, so i will check that first.
      My ComputerSystem Spec


  4. Posts : 3
    windows 10 home
    Thread Starter
       10 Jun 2018 #4

    thanks for your help. I opened it up and reseated the ssd and reconnected the battery better. i also added a bit more thermal grizzly and have had zero shutdowns in the past couple weeks of gaming. it still gettes hotter then it should after doing a repasting, but that is something i can deal with later.

    thanks again for your help.
      My ComputerSystem Spec


 

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