My laptop gets a Stop code System_Service_Exception Blue screen error

  1. Posts : 40
    windows 10

    My laptop gets a Stop code System_Service_Exception Blue screen error

    Guys please help my laptop sometimes gets a blue screen error for no and random reason. I have an asus laptop windows 10 64bit. I have automatic microsoft windows update on so its always updated. I just updated all of my drivers (not sure if that's the cause of the blue screen) I have a free Bitdefender anti-virus and it never cause a problem before (not sure if that's the cause of the blue screen) the blue screen error is a stop code System_Service_Exception and I don't know what it means because I am not a tech expert. Also please don't tell me to reformat my laptop because I would like to fix the problem without resulting to reformatting and losing all of my personal files. And in case this comes useful to help me figure how to solve this problem this is my minidumpfile link: Here's my CBS log: and my system info/log collector (zip): Attachment 190365
    Last edited by dacoolmike; 27 May 2018 at 10:29.
      My Computer

  2. Posts : 38,556
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi dacoolmike,

    1) See posting instructions.
    2) At some time the BETA log collector will replace the DM log collector.
    3) Please use the BETA log collector. (escape > open)
    4) In case there is any difficulty running the beta log collector please use the text and images in this thread: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
    5) Make sure the default language is English before running the log collector:
    Language - Add, Remove, and Change in Windows 10 | Windows 10 Tutorials

    6) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, port replicator, docking station, USB wireless network card, etc.)
      My Computer

  3. Posts : 40
    windows 10
    Thread Starter

    I did not understand a single thing you just said. And I'm using mobile right now which the specs part is not supported. Update: when I use sfc/ scannow it says not all corrupt files are fixed and when I use dism restorehealth an error 3107 pops out and does not finished the scan but no problems are found during safe mode only on windows normal mode. Please help.
      My Computer

  4. Posts : 38,556
    windows 10 professional version 1607 build 14393.969 64 bit

    The BSOD forum has posting instructions.
    Please follow the posting instructions.
    Last edited by zbook; 27 May 2018 at 00:08.
      My Computer

  5. Posts : 40
    windows 10
    Thread Starter

    There I followed the BSOD Instructions like you said now please someone help me figure this out.
      My Computer

  6. Posts : 38,556
    windows 10 professional version 1607 build 14393.969 64 bit

    Had you attempted the BETA log collector?
    Please see post #2.
      My Computer

  7. Brink's Avatar
    Posts : 57,079
    64-bit Windows 10 Pro for Workstations build 21382


    You are using software to bypass the activation of:

    Microsoft, Techsmith, and Adobe software

    Adobe Photoshop Image c:\program files\adobe\adobe photoshop cs5 (64 bit)\photoshop.exe/automation

    Start Menu\Programs\TechSmith Public:Start Menu\Programs\TechSmith Public

    AdobeAAMUpdater-1.0 "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" Public

    AdobeGCInvoker-1.0 "C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGCInvokerUtility.exe" Public

    We can no longer help you until you are legally activated and can prove you have removed the software above from your system.
      My Computers


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:41.
Find Us

Windows 10 Forums