Windows 10: SYSTEM_SERVICE_EXCEPTION bug caused by fltmgr.sys

  1.    26 May 2018 #1

    SYSTEM_SERVICE_EXCEPTION bug caused by fltmgr.sys


    I've been trying to fix a computer that's been repeatedly getting bluescreens and today I got one while downloading the Windows 10 Version 1803 update. My guess is that the issue was caused by faulty drivers, but I'm unsure which one. I've attached the associated dump file below.
    SYSTEM_SERVICE_EXCEPTION bug caused by fltmgr.sys Attached Files
      My ComputerSystem Spec


  2. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       27 May 2018 #2

    There was only one mini dump.
    The log files started the same day of the thread, 5/26/2018.
    So there was an extremely small look back period to access the computer environment.
    The debugging displayed bugcheck 3B and the misbehaving driver was related to the Bitdefender software.
    1) Uninstall Bitdefender using the applicable uninstall tool:
    Uninstall Bitdefender
    How to uninstall Bitdefender from your Windows device
    Uninstall Consumer Paid
    2) Turn on Windows defender
    3) Wait one week before reinstalling Bitdefender so that there is a substantial period of stability.
    If there is a recurrent BSOD after reinstalling Bitdefender then find alternative AV software
    If there is no recurrent BSOD then continue using Bitdefender.
    The longer the waiting period before reinstalling the software the stronger the cause and effect related to the software.

    Code:
    5/27/2018 12:20 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000005
    P3: fffff805d432acf8
    P4: ffffac8a800deb20
    P5: 0
    P6: 10_0_16299
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\052618-4281-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-25046-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6DCD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6DFC.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E0C.tmp.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_4e27cb5159bf6e3f842266ac7cc79bfbaa5d371_00000000_cab_030c6e0b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: b9c79ea0-a1d2-493c-9a21-fdc59bbd2fd8
    Report Status: 4
    Hashed bucket:
    Code:
    atc    atc    c:\windows\system32\drivers\atc.sys    File System Driver    Yes    Boot    Running    OK    Normal    No    Yes
      My ComputerSystem Spec

  3.    27 May 2018 #3

    I've just started using this P.C. again, but I'd been having similar bluescreens before I installed Bitdefender. I'll uninstall Bitdefender for now and update the thread if I have another issue.
      My ComputerSystem Spec


  4. Posts : 20,986
    windows 10 professional version 1607 build 14393.969 64 bit
       27 May 2018 #4

    If there are any BSOD after uninstalling Bitdefender then use the BETA log collector:
    https://www.tenforums.com/attachment...-v2-beta10.zip
    (extract > open)
    Use the text and images in this link in case there are any problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
      My ComputerSystem Spec


 

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