Windows 10: BSOD brand new T480s - MSDN bugcheck WHEA_UNCORRECTABLE_ERROR

  1.    26 May 2018 #1

    BSOD brand new T480s - MSDN bugcheck WHEA_UNCORRECTABLE_ERROR


    This computer came three days ago and BSOD'd on the first day after letting it update completely then installing some pretty vanilla software. I did a Windows reset and am still getting BSODs at seemingly random times.


    Computer name: KILLERT480S
    Windows version: Windows 10 , 10.0, build: 16299
    Windows dir: C:\WINDOWS
    Hardware: 20L7002AUS, LENOVO
    CPU: GenuineIntel Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz Intel586, level: 6
    8 logical processors, active mask: 255
    RAM: 8436899840 bytes total




    --------------------------------------------------------------------------------
    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dumps are enabled on your computer.

    Crash dump directories:
    C:\WINDOWS
    C:\WINDOWS\Minidump

    On Fri 2018-05-25 7:10:37 PM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\052518-9468-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x3BEFF)
    Bugcheck code: 0x124 (0x0, 0xFFFF9809C8041028, 0xBE000000, 0x800400)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\WINDOWS\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Fri 2018-05-25 7:10:37 PM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\MEMORY.DMP
    This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
    Bugcheck code: 0x124 (0x0, 0xFFFF9809C8041028, 0xBE000000, 0x800400)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\WINDOWS\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





    --------------------------------------------------------------------------------
    Conclusion
    --------------------------------------------------------------------------------

    2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       26 May 2018 #2

    Hello Dev0id,

    Welcome to TenForums

    Return it under warranty since WHEA_Uncorrectable_errors are usually hardware related.

    Before doing so It would be worth removing any software you added and verifying that the problem still occurs.
      My ComputersSystem Spec

  3.    26 May 2018 #3

    philc43 said: View Post
    Hello Dev0id,

    Welcome to TenForums

    Return it under warranty since WHEA_Uncorrectable_errors are usually hardware related.

    Before doing so It would be worth removing any software you added and verifying that the problem still occurs.


    Yes, my research agrees with you. Probably a bad component. It's going back.

    Thanks.
      My ComputerSystem Spec


 

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