Windows 10: I get BSOD while in Word after 30-45 sec. of typing

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  1.    18 May 2018 #1

    I get BSOD while in Word after 30-45 sec. of typing


    Now have the correct file uploaded ( I think). Getting BSOD after only typing in Word for 30-45 seconds. there is never any draft saved, and if I do save the text, it is in read only mode, so I cant correct or add to it.
    I get BSOD while in Word after 30-45 sec. of typing Attached Files
    Last edited by Karen Brady; 18 May 2018 at 13:33. Reason: Wrong File uploaded
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,594
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       18 May 2018 #2

    Hello Karen,

    You have uploaded the wrong file. Please run the Log collector and load the file that is created on your desktop.

    Thanks :)
      My ComputersSystem Spec

  3.    18 May 2018 #3

    OK. Think I have right file Uploaded


    I think this is the one you're looking for. Thanks.
    I get BSOD while in Word after 30-45 sec. of typing Attached Files
    Last edited by Karen Brady; 18 May 2018 at 14:32. Reason: Wrong Upload
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,594
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       18 May 2018 #4

    Karen Brady said: View Post
    Just edited my post. Hope you can help me. Thanks.
    It is still showing the wrong file - we want the one created on your desktop which will have todays date in the file name.


    The beta10 log collector zip file that you downloaded has to be extracted. You then navigate to the extracted folder and double click on the Log collector shortcut. This then runs a program which will eventually create a new zip file on your desktop, just follow the prompts.

    The new zipfile is the one you need to upload.
    Last edited by philc43; 18 May 2018 at 14:43. Reason: added more info
      My ComputersSystem Spec

  5.    18 May 2018 #5

    DESKTOP- 062AEUS-Fri-05018-2018 in previous communication IS the result of the diagnostic from the log collector.
    Thankks.
      My ComputerSystem Spec

  6. Ztruker's Avatar
    Posts : 6,419
    Windows 10 Pro X64 17134.191
       18 May 2018 #6

    The zip file you uploaded is from the old dm_log_collector.exe, not the new Beta 10 collector. Thats at the bottom of the instructions:

    Click image for larger version. 

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    You can tell by looking at the Processlist.txt file:

    dm_log_collector.exe "C:\Users\Karen Brady\Downloads\dm_log_collector.exe"
      My ComputersSystem Spec

  7.    20 May 2018 #7

    I have tried the beta version. I get a quick flash of black screen (command prompt) and then nothing.
      My ComputerSystem Spec

  8. Ztruker's Avatar
    Posts : 6,419
    Windows 10 Pro X64 17134.191
       21 May 2018 #8

    Did you unzip the file log collector v2-beta10.zip after downloading it? That should create a log collector v2-beta10 folder. Open it then run the log-collector shortcut. That will open a log-collector Command Prompt window:

    Click image for larger version. 

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    Press Enter. It opens and closes a Powershell window during the collection process. It should leave a zip file on your Desktop called DESKTOP (2018-05-21 12 38).zip where the the date and time it was run is part of the file name. That's what we want you to upload here.
      My ComputersSystem Spec

  9.    21 May 2018 #9

    Hi, Ztrucker!
    OK Thanks for your explicit directions. Such a help for a frustrated simple user like me. Final zip file attached.
    I get BSOD while in Word after 30-45 sec. of typing Attached Files
      My ComputerSystem Spec

  10. Ztruker's Avatar
    Posts : 6,419
    Windows 10 Pro X64 17134.191
       21 May 2018 #10

    Glad I could help. We should include directions similar to that with the Beta zip file.

    Now let's see what Phil finds when he reviews the files in the zip you uploaded.
      My ComputersSystem Spec


 
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