(Quick before I crash!) USB driver causes BSOD, freeze, restarts....

  1. Posts : 9
    Windows 10 Pro x64

    (Quick before I crash!) USB driver causes BSOD, freeze, restarts....

    After having had several random freezes shortly after a rather slower than normal startup, followed but sudden shutdowns/restarts if it would stay up & running for a while, as well as BSODs, I finally got one BSOD with a message which was:
    Attachment 188604

    As often the case, after several crashes, it eventually will usually run smoothly for the rest of the day.
    I'm running Win10 x64, last version I guess since it does it's updates on it's own.
    I hope you have all the information you need, if not, don't hesitate to ask!
    Hope someone can help!
      My Computer

  2. EdTittel's Avatar
    Posts : 3,762
    Windows 10

    Check the Reliability Monitor: it should show errors that might provide further clues about which device or devices may be involved. Worth a check, anyway... If any related errors show up there, do let us know what you find.
      My Computers

  3. Posts : 9
    Windows 10 Pro x64
    Thread Starter

    Hi Ed,
    Thanks looking into my problem!
    A lot of times, the Reliability Monitor doesn't give any useful info, other than Windows didn't shutdown properly.
    However, on the day I posted this thread, I didn't get this:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0xfffff803edd94008, 0x0000000000000002, 0x0000000000000001, 0xfffff8060f4ece60). A dump was saved in: C:\WINDOWS\Minidump\051418-13062-01.dmp. Report Id: 712c8ebb-344d-4623-b498-653798417011.
    I hope that's useful to you!
    (btw, in case you should ask, I looked into that Minidump folder, it's empty!?)
      My Computer

  4. Posts : 32,489
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi chumbo,

    Please perform the following steps:

    1) Run the BETA log collector and post a zip into this thread:
    2) Use the text and images in this link in case there are problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
    3) Make sure the default language is English before running the log collector so that the logs can be scanned and read:
    Language - Add, Remove, and Change in Windows 10 | Windows 10 Tutorials

    4) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    5) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
    Take Screenshot in Windows 10 | Windows 10 Tutorials

    6) Open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    8) dism /online /cleanup-image /restorehealth
    9) chkdsk /scan
    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums: System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, port replicator, docking station, USB wireless network card, etc.)
      My Computer


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