Windows 10: Windows 10 64 bit crashes and can be with The bugcheck was: 0x00000116


  1. Posts : 5
    windows 10 64 bit
       1 Week Ago #1

    Windows 10 64 bit crashes and can be with The bugcheck was: 0x00000116


    Hi,

    Often, particularly while browsing and watching streaming videos my windows 10, without actually showing the blue screen crashes and appears as if it has gone into a sleep mode. I have to use the start button to start it again. Sometimes it shuts down randomly too when i am not even watching videos.

    Its a lenovo M90 cpu with 10 gb ram and 500 gb hard drive, with windows 10 operating system with Kaspersky anti virus enabled with windows defender enabled too.

    Scenario 1 for the crash

    System log says the following -

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffab8f6df51010, 0xfffff80dc8a02a14, 0xffffffffc000000d, 0x0000000000000003). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: a2a4303b-0ecc-46f7-94ba-14c9534eb6ed.

    Attaching the dmp files. Please help with any information.
    Also attached the screenshot from the utility called 'bluescreenview'. Indicates some problem with graphics/video drivers I guess. I have the most updated version of all display adapters.

    Scenario 2 for the crash

    Apart from the above too, sometimes my windows 10 simply crashes and the event log shows the following -

    The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
    Windows.SecurityCenter.WscBrokerManager
    and APPID
    Unavailable
    to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


    Thanks in advance,
    Ashutosh
    Attached Thumbnails Attached Thumbnails FromBlueScreenView.PNG  
    Windows 10 64 bit crashes and can be with The bugcheck was: 0x00000116 Attached Files
      My ComputerSystem Spec


  2. Posts : 3,360
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       1 Week Ago #2

    Please follow the BSOD Posting Instructions. Thanks
      My ComputersSystem Spec


  3. Posts : 5
    windows 10 64 bit
    Thread Starter
       3 Days Ago #3

    BSOD instructions followed


    Thanks for your reply and guidance.

    I have followed the instructions and am uploading the required file along with this post. Issues I have faced are mentioned in the original post already.

    Awaiting your response.

    Thanks in advance.
    Windows 10 64 bit crashes and can be with The bugcheck was: 0x00000116 Attached Files
      My ComputerSystem Spec


  4. Posts : 3,360
    64bit Win 10 Pro ver 1803 Build 17134.48 and W10 Insider Build 17672
       3 Days Ago #4

    My analysis of the crash dumps suggests that your graphics driver needs updating. Try this as a first approach.

    Code:
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    
    Start memory scan  : 0xffffed06d72308b8 ($csp)
    End memory scan    : 0xffffed06d7231000 (Kernel Stack Base)
    
                   rsp : 0xffffed06d72308b8 : 0xfffff80dc64c0e68 : dxgkrnl!TdrBugcheckOnTimeout+0xe4
    0xffffed06d72308b8 : 0xfffff80dc64c0e68 : dxgkrnl!TdrBugcheckOnTimeout+0xe4
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    0xffffed06d72308f8 : 0xfffff80dc647402b : dxgkrnl!DXGADAPTER::PrepareToReset+0x15b
    0xffffed06d7230948 : 0xfffff80dc64c057e : dxgkrnl!TdrIsRecoveryRequired+0x1ce
    0xffffed06d7230978 : 0xfffff80dc7e9cbd8 : dxgmms1!VidSchiReportHwHang+0x518
    0xffffed06d72309e8 : 0xfffff80dc7e97b64 : dxgmms1!ADAPTER_RENDER::DdiQueryDependentEngineGroup+0x18
    0xffffed06d72309f8 : 0xfffff8025f6cdd9f : nt!KeAcquireInStackQueuedSpinLock+0x5f
    0xffffed06d7230a08 : 0xfffff80dc64beb44 : dxgkrnl!TdrAllowToDebugEngineTimeout+0x54
    0xffffed06d7230a10 : 0xfffff80dc7ec515e : dxgmms1!VidSchiCheckHwProgress+0x32e
    0xffffed06d7230a18 : 0xfffff80dc7e877c5 : dxgmms1!VidSchiScheduleCommandToRun+0x915
    0xffffed06d7230a20 : 0xfffff80dc7ed0d5a : dxgmms1!VidSchiRun_PriorityTable+0x2a
    0xffffed06d7230a28 : 0xfffff80dc7ed0d1b : dxgmms1!VidSchiWorkerThread+0x9b
    0xffffed06d7230a30 : 0xfffff8025f77eae7 : nt!PspSystemThreadStartup+0x47
    0xffffed06d7230a78 : 0xfffff80dc7ec515e : dxgmms1!VidSchiCheckHwProgress+0x32e
    0xffffed06d7230af8 : 0xfffff80dc7e877c5 : dxgmms1!VidSchiScheduleCommandToRun+0x915
    0xffffed06d7230cb8 : 0xfffff80dc7ed0d5a : dxgmms1!VidSchiRun_PriorityTable+0x2a
    0xffffed06d7230d08 : 0xfffff80dc7ed0d1b : dxgmms1!VidSchiWorkerThread+0x9b
    0xffffed06d7230d20 : 0xfffff80dc7ed0c80 : dxgmms1!VidSchiWorkerThread
    0xffffed06d7230d48 : 0xfffff8025f77eae7 : nt!PspSystemThreadStartup+0x47
    0xffffed06d7230d60 : 0xfffff80dc7ed0c80 : dxgmms1!VidSchiWorkerThread
    0xffffed06d7230d98 : 0xfffff8025f83cbb6 : nt!KiStartSystemThread+0x16
    0xffffed06d7230db0 : 0xfffff8025f77eaa0 : nt!PspSystemThreadStartup

    Your Driver c:\windows\system32\drivers\nvlddmkm.sys (Ver 21.21.13.4201)


    Recommend upgrade to Ver 23.21.13.9764 Latest NVIDIA GeForce Graphics Drivers for Windows 10
      My ComputersSystem Spec


  5. Posts : 5
    windows 10 64 bit
    Thread Starter
       3 Days Ago #5

    Thanks for your reply. However, I get the following message upon trying to install the said driver -

    The graphics driver could not find compatible graphics hardware.
      My ComputerSystem Spec


  6. Posts : 5,703
    Windows 10 Pro X64 16299.192
       3 Days Ago #6

    Nvidia web site shows you have the latest driver available for your Geforce 310 card unfortunately. The 310 is a pretty old card and apparently they are not writing newer drivers for it.

    GeForce 342.01 Driver


    Version: 342.01 WHQL
    Release Date: 2016.12.14
    Operating System: Windows 10 64-bit
    Language: English (US)
    File Size: 292.47 MB
      My ComputersSystem Spec


  7. Posts : 5
    windows 10 64 bit
    Thread Starter
       2 Days Ago #7

    So the correct thing would be to replace the graphics card?
      My ComputerSystem Spec


  • Posts : 5,703
    Windows 10 Pro X64 16299.192
       2 Days Ago #8

    That's one way to fix it. I would try the following first.
    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the 342.01 driver for you Nvidia card here: NVIDIA Driver Downloads Then do a custom install of only the NVidia graphics driver and the PhysX driver.
    See if that gets rid of the problem.

    If not then you can try replacing the card.
      My ComputersSystem Spec


  • Posts : 5
    windows 10 64 bit
    Thread Starter
       1 Day Ago #9

    Thanks again,

    The above said steps have been performed at my end. Uninstalled the driver using DDU, and re-installed NVIDIA 342.01 (custom install by selecting only graphics driver and Phyx driver).

    Will keep it under observation now.

    Regards,
    Ashutosh
      My ComputerSystem Spec


  • Posts : 5,703
    Windows 10 Pro X64 16299.192
       14 Hours Ago #10

    Good, hope that makes a difference.
      My ComputersSystem Spec


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