Windows 10 64 bit crashes and can be with The bugcheck was: 0x00000116

Hi,

Often, particularly while browsing and watching streaming videos my windows 10, without actually showing the blue screen crashes and appears as if it has gone into a sleep mode. I have to use the start button to start it again. Sometimes it shuts down randomly too when i am not even watching videos.

Its a lenovo M90 cpu with 10 gb ram and 500 gb hard drive, with windows 10 operating system with Kaspersky anti virus enabled with windows defender enabled too.

Scenario 1 for the crash

System log says the following -

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffab8f6df51010, 0xfffff80dc8a02a14, 0xffffffffc000000d, 0x0000000000000003). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: a2a4303b-0ecc-46f7-94ba-14c9534eb6ed.

Attaching the dmp files. Please help with any information.
Also attached the screenshot from the utility called 'bluescreenview'. Indicates some problem with graphics/video drivers I guess. I have the most updated version of all display adapters.

Scenario 2 for the crash

Apart from the above too, sometimes my windows 10 simply crashes and the event log shows the following -

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
Windows.SecurityCenter.WscBrokerManager
and APPID
Unavailable
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


Thanks in advance,
Ashutosh

Please follow the BSOD Posting Instructions. :) Thanks

Thanks for your reply and guidance.

I have followed the instructions and am uploading the required file along with this post. Issues I have faced are mentioned in the original post already.

Awaiting your response.

Thanks in advance.

My analysis of the crash dumps suggests that your graphics driver needs updating. Try this as a first approach.

Code:

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.

Start memory scan  : 0xffffed06d72308b8 ($csp)
End memory scan    : 0xffffed06d7231000 (Kernel Stack Base)

               rsp : 0xffffed06d72308b8 : 0xfffff80dc64c0e68 : dxgkrnl!TdrBugcheckOnTimeout+0xe4
0xffffed06d72308b8 : 0xfffff80dc64c0e68 : dxgkrnl!TdrBugcheckOnTimeout+0xe4
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
0xffffed06d72308f8 : 0xfffff80dc647402b : dxgkrnl!DXGADAPTER::PrepareToReset+0x15b
0xffffed06d7230948 : 0xfffff80dc64c057e : dxgkrnl!TdrIsRecoveryRequired+0x1ce
0xffffed06d7230978 : 0xfffff80dc7e9cbd8 : dxgmms1!VidSchiReportHwHang+0x518
0xffffed06d72309e8 : 0xfffff80dc7e97b64 : dxgmms1!ADAPTER_RENDER::DdiQueryDependentEngineGroup+0x18
0xffffed06d72309f8 : 0xfffff8025f6cdd9f : nt!KeAcquireInStackQueuedSpinLock+0x5f
0xffffed06d7230a08 : 0xfffff80dc64beb44 : dxgkrnl!TdrAllowToDebugEngineTimeout+0x54
0xffffed06d7230a10 : 0xfffff80dc7ec515e : dxgmms1!VidSchiCheckHwProgress+0x32e
0xffffed06d7230a18 : 0xfffff80dc7e877c5 : dxgmms1!VidSchiScheduleCommandToRun+0x915
0xffffed06d7230a20 : 0xfffff80dc7ed0d5a : dxgmms1!VidSchiRun_PriorityTable+0x2a
0xffffed06d7230a28 : 0xfffff80dc7ed0d1b : dxgmms1!VidSchiWorkerThread+0x9b
0xffffed06d7230a30 : 0xfffff8025f77eae7 : nt!PspSystemThreadStartup+0x47
0xffffed06d7230a78 : 0xfffff80dc7ec515e : dxgmms1!VidSchiCheckHwProgress+0x32e
0xffffed06d7230af8 : 0xfffff80dc7e877c5 : dxgmms1!VidSchiScheduleCommandToRun+0x915
0xffffed06d7230cb8 : 0xfffff80dc7ed0d5a : dxgmms1!VidSchiRun_PriorityTable+0x2a
0xffffed06d7230d08 : 0xfffff80dc7ed0d1b : dxgmms1!VidSchiWorkerThread+0x9b
0xffffed06d7230d20 : 0xfffff80dc7ed0c80 : dxgmms1!VidSchiWorkerThread
0xffffed06d7230d48 : 0xfffff8025f77eae7 : nt!PspSystemThreadStartup+0x47
0xffffed06d7230d60 : 0xfffff80dc7ed0c80 : dxgmms1!VidSchiWorkerThread
0xffffed06d7230d98 : 0xfffff8025f83cbb6 : nt!KiStartSystemThread+0x16
0xffffed06d7230db0 : 0xfffff8025f77eaa0 : nt!PspSystemThreadStartup

Your Driver c:\windows\system32\drivers\nvlddmkm.sys (Ver 21.21.13.4201)


Recommend upgrade to Ver 23.21.13.9764 Latest NVIDIA GeForce Graphics Drivers for Windows 10

Thanks for your reply. However, I get the following message upon trying to install the said driver -

The graphics driver could not find compatible graphics hardware.

So the correct thing would be to replace the graphics card?

Thanks again,

The above said steps have been performed at my end. Uninstalled the driver using DDU, and re-installed NVIDIA 342.01 (custom install by selecting only graphics driver and Phyx driver).

Will keep it under observation now.

Regards,
Ashutosh