Windows 10: Can't Boot Into Windows Since Feature Update, Infinite Loop & Restarts Solved

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  1. Posts : 50
    Windows 10 Education 64-bit
       10 May 2018 #1

    Can't Boot Into Windows Since Feature Update, Infinite Loop & Restarts


    Hi,

    I tried updating to the new feature update the other day, and when I came back my PC was stuck in an infinite loop where it restarts, the BIOS splash screen shows, then the screen goes blue and my PC restarts again with no error messages or anything. So I can't get into the Windows environment at all. The windows logo won't even show.

    I've put the original windows 10 installation ISO on a USB and managed to boot into that, but nothing I do on there so far has worked. It won't even let me fresh install windows, and wouldn't show the C: drive of my SSD where my windows is installed. I can however get into safe mode through my USB, but idk what else to do. Thanks for help

    Cheers

    P.S. Someone said that there are reports that the new update changed the file system where windows is installed to RAW and so Windows can't boot - could this be my problem?
      My ComputerSystem Spec


  2. Posts : 19,915
    windows 10 professional version 1607 build 14393.969 64 bit
       10 May 2018 #2

    Hi framack4,

    Welcome to Ten Forums BSOD Crashes and Debugging forum.
    What are the status of the computer files?
    Had the files been backed up to another drive or to the cloud?
    Had a backup image been made?
    If you needed to make a clean install (deletes all partitions, makes an unallocated drive, and re-installs the operating system) would you be able to?
    What is the status of the drive (had there been any problems or any software tests?)


    Perform the following steps:
    1) Find a flash drive that you can format ( > or = 8 GB)
    2) Create a brand new bootable Windows 10 iso:
    Download Windows 10
    3) Temporarily modify the BIOS boot order so the USB external HD is on top
    4) Boot to the Windows 10 iso.
    5) It may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon
    6) Select language, time, currency, and keyboard, or click next
    7) Click troubleshoot
    8) Click system restore (start with the oldest restore point and keep repeating as necessary to the most recent until there are no more restore points) (if system restore fails or if there are no restore points move to the next step)
    9) Click startup repair (if startup repair fails move to the next steps)
    10) Click command prompt > Administrator: X:\Windows\System32\cmd.exe > X:\Sources> type:

    FOR ALL OF THESE COMMANDS PLEASE USE A CAMERA OR SMART PHONE CAMERA TO TAKE PICTURES AND POST IMAGES INTO THE THREAD. The commands and results will be viewed for follow up troubleshooting commands.

    All of these commands are to be typed unless they are in parenthesis:

    11) bcdedit /enum
    12) bcdedit | find "osdevice"
    13) c:
    14) dir
    15) d:
    16) dir
    17) diskpart
    18) list disk
    19) list volume
    20) select disk 0
    21) list partition
    22) select partition 1
    23) detail partition
    24) select partition 2
    25) detail partition
    26) select partition 3
    27) detail partition
    28) select partition 4
    29) detail partition
    30) (if there are any more partitions on disk 0 continue in the same fashion)
    31) select disk 1
    32) list partition
    33) exit
    34) dism /image:B:\ /cleanup-image /revertpendingactions
    (view the result in step #12 for the partition drive letter. Change the letter B to this drive letter)
    35) sfc /scannow /offbootdir=B:\ /offwindir=B:\windows
    (view the result in step #12 for the partition drive letter. Change the letters B to this drive letter)
    36) chkdsk /r B:
    (view the result in step #12 for the partition drive letter. Change the letter B to the applicable drive letter)
    (This may take many hours and typically displays ETA.)
    (reboot as needed)
    37) bootrec /fixmbr
    38) bootrec /fixboot
    39) bootrec /scanos
    40) bootrec /rebuildbcd
    41) exit
    42) (reboot)

    If the above repair is successful consider the repair fragile.
    Perform the following steps:
    1) Backup all files to another drive or to the cloud
    2) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free
    3) Save the backup image onto another drive or into the cloud
    4) Make a brand new restore point

    If the above repairs fail to fix the boot problem please make sure that images are posted of each command and result for additional troubleshooting steps.
      My ComputerSystem Spec


  3. Posts : 50
    Windows 10 Education 64-bit
    Thread Starter
       11 May 2018 #3

    Thanks zbook

    What are the status of the computer files?
    Not sure what you mean
    Had the files been backed up to another drive or to the cloud?
    The important files are on OneDrive which was active on this PC
    Had a backup image been made?
    I didn't make a backup
    If you needed to make a clean install (deletes all partitions, makes an unallocated drive, and re-installs the operating system) would you be able to?
    Yes, if I have to I'm ok with it, but would rather not if possible. Don't want to lose the files on my two 1tb hdds though
    What is the status of the drive (had there been any problems or any software tests?)
    No problems. I've used lots of benchmarking/software tests in the past and always passed 100%

    Kept getting unknown errors when trying to use windows media creation tool but managed to use the original ISO for windows 10 education

    System Restore says: To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore.

    Startup Repair: Started doing some repairs then back into infinite loop of restarts. I hit F8, booted into USB and now I'm getting this error which I can't seem to get past:

    Click image for larger version. 

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ID:	188226

    Also, I've changed the boot order in BIOS so "removable device" is number 1 but its still trying to boot into the SSD so I have to manually tell it to boot into the USB
      My ComputerSystem Spec


  4. Posts : 19,915
    windows 10 professional version 1607 build 14393.969 64 bit
       11 May 2018 #4

    When available please post images for the above steps.
      My ComputerSystem Spec


  5. Posts : 50
    Windows 10 Education 64-bit
    Thread Starter
       11 May 2018 #5

    Click image for larger version. 

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    Click image for larger version. 

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    Thanks
    Last edited by framack4; 11 May 2018 at 07:54.
      My ComputerSystem Spec


  6. Posts : 19,915
    windows 10 professional version 1607 build 14393.969 64 bit
       11 May 2018 #6

    The operating system is 1703.
    When Windows upgrades were attempted to 1709 or 1803 what were the error messages and code?

    bcdedit /enum
    (The boot configuration data store could not be opened)
    (The volume for the file has been externally altered so that the opened file is no longer valid)

    scanos 0
    rebuildbcd 0

    Let's see if this works:

    1) type: bcdedit /export c:\bcdbackup
    2) type: attrib c:\boot\bcd -h -r -s
    3) type: ren c:\boot\bcd bcd.old
    4) type: bootrec /rebuildbcd

    Successfully scanned Windows installations.
    Total identified Windows installations: 1

    Add installation to boot list? Yes/No/All:
    5) type: Y (only type Y if the total identified windows installations has changed from 0 to 1)
    click enter key
    It should display :
    The operationi completed successfully. (The BCD rebuild is complete.)
    h) reboot
    Last edited by zbook; 11 May 2018 at 11:16.
      My ComputerSystem Spec

  7.    11 May 2018 #7

    I've had the same. Root cause corrupt bootrec.dll after it tried removing a failed update (which failed). Restored to last point prior to Update. Booted okay but Update continued which then failed so back to square one, unable to get past the corrupt file error.
      My ComputerSystem Spec

  8.    11 May 2018 #8

    Sorry for above. Posted in wrong forum and errors when trying to edit.
      My ComputerSystem Spec


  9. Posts : 50
    Windows 10 Education 64-bit
    Thread Starter
       11 May 2018 #9

    Click image for larger version. 

Name:	IMAG0131.jpg 
Views:	54 
Size:	38.6 KB 
ID:	188341
      My ComputerSystem Spec


  10. Posts : 50
    Windows 10 Education 64-bit
    Thread Starter
       11 May 2018 #10

    When Windows upgrades were attempted to 1709 or 1803 what were the error messages and code?
    Sorry, I left my PC to it while it was updating. When I came back it was continuously restarting and I saw no error code.
      My ComputerSystem Spec


 
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