Windows 10: Being Logged Out with Windows 10 v1803 Solved

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  1. Posts : 20,730
    windows 10 professional version 1607 build 14393.969 64 bit
       11 May 2018 #31

    Please label each RAM module.
    Test each module one at a time in the same DIMM for 8 or more passes.
    Post an image of each test result.
    If there is just 1 error the test can be aborted.

    If not already done (post #23) evaluate the fans, clean any dust, and re-seat each the drive and Nvidia GPU.
    And install one of the temperature monitoring software.
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  2. ericnixmd's Avatar
    Posts : 270
    Windows 10 Pro for Workstations
    Thread Starter
       11 May 2018 #32

    @zbook, will post other logs in a few. Unfortunately, will be a few days before I can have the computer down again for memtest86+.

    I've been stressing it with multiple programs open at one time (Dragon, Word, Office, Excel, OneTask, OneCalendar, iTunes, QuickBooks, etc.). I opened up Netflix to add some more stress and down it went.

    I've reinstalled all drivers, so I'll have to run the memory test when I can be without my computer in a few days.
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  3. Posts : 20,730
    windows 10 professional version 1607 build 14393.969 64 bit
       11 May 2018 #33

    Stress testing with software (CPU, GPU, etc.) can be used once the temperature software is installed.
    The RAM testing can be done in two parts with a break in between each test.
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  4. ericnixmd's Avatar
    Posts : 270
    Windows 10 Pro for Workstations
    Thread Starter
       11 May 2018 #34

    @zbook, here are the latest logs/dump files. The system crashed as I was about to uninstall the Intel driver (which was the early morning crash). OneDrive

    I'm suspending further testing until I can test the memory, fan, etc.

    I've uploaded logs from HWMonitor. Basically I had Dragon running, iTunes/Amazon Music/Pandora playing music, Netflix playing a movie (all muted of course), Excel/PowerPoint/Word/Outlook open, Skype, Ring, RingCentral, Chrome, QuickBooks Online, Acrobat opening a large PDF, Internet Explorer, Edge, Feedback App, One Calendar, One Task, and Windows Defender doing a full scan all at the same time. Basically every large app I have was open. Logs are attached as are screen shots.

    Thanks!

    Click image for larger version. 

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    Last edited by ericnixmd; 11 May 2018 at 15:04.
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  5. Posts : 20,730
    windows 10 professional version 1607 build 14393.969 64 bit
       11 May 2018 #35

    There were 3 new mini dumps and 1 memory dump.
    The memory dump has not yet downloaded.
    All of the mini dumps displayed the same misbehaving Dell driver: DDDriver64Dcsa.sys


    The information in our database for this driver is:
    DDDriver64Dcsa.sys
    Dell Diags Device Driver. This is installed with Dell Client System Analyzer.
    Support | Dell US


    If you are able to determine which Dell software to uninstall and reinstall that should fix the misbehaving driver.
    If you are unable to determine which software this applies to then create a Dell forum inquiry or customer support ticket.
    Uninstall and reinstall these 2 Dell drivers/software related to these drivers:
    DDDriver64Dcsa.sys
    dellprof.sys


    The memory dump also displayed: dellprof.sys
    Code:
    dellprof    DellProf    c:\windows\system32\drivers\dellprof.sys    Kernel Driver    No    Manual    Stopped    OK    Normal    No    No
    DellProf.sys
    Dell System Analyzer Control Device Driver.
    This driver is also found Dell Data Vault and other Dell software.
    Support | Dell US


    The RAM testing can be done unattended and overnight.
    In contrast the testing of CPU and GPU is interactive.
    The end user must monitor temperatures and for GPU testing display artifacts.
    If necessary the testing must be aborted for problems: see the links for warnings
    The GPU testing is likely to only test the Intel or iGPU (integrated) drivers.
    In order to test the Nvidia GPU this would likely require you to open the BIOS and view the settings for Optimus.
    Turning Optimus off should enable you to test Nvidia or dGPU (discrete) drivers.
    So this will be 2 different GPU tests, one for Intel iGPU and one for Nvidia dGPU.

    Code:
    DDDriver     DDDriver               DDDriver               Kernel        Manual     Stopped    OK         FALSE       FALSE        4,096             8,192       0          01/11/2017 10:28:26 AM C:\Windows\system32\drivers\DDDriver64Dcsa.sys   4,096
    Code:
    DDDriver64Dcsa.sys Wed Jan 11 09:28:26 2017 (58764F1A)
    Code:
    DellProf.sys Mon Apr 03 13:48:04 2017 (58E298E4)

    Please check the Windows driver verifier settings to make sure the tool is off during stress testing.

    1) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU | Windows 10 Tutorials
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 | Windows 10 Tutorials


    2) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test | Windows 10 Tutorials
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 | Windows 10 Tutorials
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  6. ericnixmd's Avatar
    Posts : 270
    Windows 10 Pro for Workstations
    Thread Starter
       11 May 2018 #36

    @zbook Here are the Dell things installed. Maybe it's the support assist?

    Click image for larger version. 

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  7. Posts : 20,730
    windows 10 professional version 1607 build 14393.969 64 bit
       11 May 2018 #37

    There are many more Dell drivers installed. See this webpage.
    It would be best to uninstall and then reinstall the misbehaving drivers.
    An alternative method is to download the drivers and select to install the new one at the prompt.

    Support for Precision 3520 | Drivers & downloads | Dell Singapore
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  8. ericnixmd's Avatar
    Posts : 270
    Windows 10 Pro for Workstations
    Thread Starter
       11 May 2018 #38

    @zbook What temp should I stop this at if it maxes out?
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  9. Posts : 20,730
    windows 10 professional version 1607 build 14393.969 64 bit
       11 May 2018 #39

    The temperatures should be readily available on the Internet.
    Each hardware component should have a separate google search for max temp.

    Processor Intel(R) Xeon(R) CPU E3-1505M v6 @ 3.00GHz, 3001 Mhz, 4 Core(s), 8 Logical Processor(s)
    Name Intel(R) HD Graphics P630
    Name NVIDIA Quadro M620
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  10. ericnixmd's Avatar
    Posts : 270
    Windows 10 Pro for Workstations
    Thread Starter
       11 May 2018 #40

    zbook said: View Post
    The temperatures should be readily available on the Internet.
    Each hardware component should have a separate google search for max temp.
    Gotcha.

    Out of curiosity, the drivers that are causing the problems causing BSOD with verifier running, what would they normally do under normal function? I'm wondering if the logout/reboot issue would be resolved after I reinstalled the Nvidia and Intel drivers.

    A periodic lag or hiccup I can tolerate. A reboot I can't.
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