Windows 10: BSOD while ide or launching games. Solved

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  1. Posts : 6
    Windows 10 Home 64-bit
       05 May 2018 #1

    BSOD while ide or launching games.


    2 BSOD in two days, in chrome watching videos/launching games on steam.DESKTOP-382MKTN (2018-05-05 07 09).zip

    No BSOD error code available.

    Thank You
      My ComputerSystem Spec


  2. Posts : 19,974
    windows 10 professional version 1607 build 14393.969 64 bit
       05 May 2018 #2

    Hi yoch ,

    Welcome to Ten Forums BSOD forum.

    Please update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums | Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
    https://www.tenforums.com/profile.php?do=extra

    There was one BSOD mini dump file displaying bugcheck 119.
    The debugging did not display a definitive misbehaving driver.
    The Windows 10 build is 1709.
    Are you considering an upgrade to build 1803?

    Perform the following steps:
    1) open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) Make sure that there is no over clocking during the troubleshooting process
    7) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > zip > post a one drive or drop box share link into the thread
    8) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 | Windows 10 Tutorials
    9) Upgrade the BIOS (non-beta): ASRock > Z370 Extreme4
      My ComputerSystem Spec


  3. Posts : 6
    Windows 10 Home 64-bit
    Thread Starter
       06 May 2018 #3

    I updated System specs, and I didnt know I was on Windows 10 build 1709. I will up date to build 1803.

    Code:
    Microsoft Windows [Version 10.0.16299.402](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.402[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>chkdsk /scanThe type of the file system is NTFS.Volume label is SSD.Stage 1: Examining basic file system structure ... 428544 file records processed.File verification completed. 15736 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 30224 reparse records processed. 620740 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 30224 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 96099 data files processed.CHKDSK is verifying Usn Journal... 33931912 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 116213990 KB total disk space. 83409592 KB in 233950 files. 177528 KB in 96100 indexes. 0 KB in bad sectors. 544046 KB in use by the system. 65536 KB occupied by the log file. 32082824 KB available on disk. 4096 bytes in each allocation unit. 29053497 total allocation units on disk. 8020706 allocation units available on disk.C:\WINDOWS\system32>

    Dropbox - MEMORY.zip

    Also I updated the BIOS (non-beta): ASRock > Z370 Extreme4
      My ComputerSystem Spec


  4. Posts : 19,974
    windows 10 professional version 1607 build 14393.969 64 bit
       06 May 2018 #4

    This link opened but there was no download: Dropbox - MEMORY.zip
      My ComputerSystem Spec


  5. Posts : 6
    Windows 10 Home 64-bit
    Thread Starter
       06 May 2018 #5

    Dropbox - MEMORY.zip

    i just downloaded it using the same link
      My ComputerSystem Spec


  6. Posts : 19,974
    windows 10 professional version 1607 build 14393.969 64 bit
       06 May 2018 #6

    Still not able to get it to download.
    So it cannot be debugged.
    See if you can use one drive.
      My ComputerSystem Spec

  7.   My ComputerSystem Spec


  8. Posts : 19,974
    windows 10 professional version 1607 build 14393.969 64 bit
       06 May 2018 #8

    There was one misbehaving hardware driver:
    nvlddmkm

    1) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    2) Re-install the Nvidia GPU driver from the Nvidia website
    3) Make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks


    Code:
    nvlddmkm.sys Tue Jan 23 16:24:56 2018 (5A67B638)
    Code:
    Name	NVIDIA GeForce GTX 760PNP Device ID	PCI\VEN_10DE&DEV_1187&SUBSYS_284E1462&REV_A1\4&25438C51&0&0008
    Adapter Type	GeForce GTX 760, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 760
    Adapter RAM	(2,147,483,648) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7a39871618b19f06\nvldumdx.dll
    Driver Version	23.21.13.9077
    INF File	oem22.inf (Section022 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xDE000000-0xDF0FFFFF
    Memory Address	0xD0000000-0xD9FFFFFF
    Memory Address	0xD8000000-0xD9FFFFFF
    I/O Port	0x0000E000-0x0000EFFF
    IRQ Channel	IRQ 16
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_7a39871618b19f06\nvlddmkm.sys (23.21.13.9077, 16.68 MB (17,493,824 bytes), 1/29/2018 8:21 PM)
      My ComputerSystem Spec


  9. Posts : 6
    Windows 10 Home 64-bit
    Thread Starter
       08 May 2018 #9

    I did as instructed. I tested to see if it would crash buy launching a game, and it proceeded to crash.
      My ComputerSystem Spec


  10. Posts : 19,974
    windows 10 professional version 1607 build 14393.969 64 bit
       08 May 2018 #10

    For BSOD please run the beta log collector and post a new zip into the thread. And search for C;\windows\memory.dmp > zip > post a one drive or drop box share link into the thread.
      My ComputerSystem Spec


 
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