WHEA_UNCORRECTABLE_ERROR BSOD, any help appreciated

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  1. Posts : 6
    Windows 10 / 64-bit
       28 Apr 2018 #1

    WHEA_UNCORRECTABLE_ERROR BSOD, any help appreciated


    So, I've been experiencing a lot of BSOD crashes as of late. To be specific the WHEA_UNCORRECTABLE_ERROR. It seems to happen at random intervals. It might be worth mentioning that the error started occuring some time (a week or two) after I upgraded my graphics card. There had not been any problems before the change. I have updated my drivers and cleaned my computer. I don't think its an overheating problem and I don't have overclocking turned on. I've already gotten assistance from the guys over at Tom's hardware (link to thread). They identified that a overclocking driver is the problem, but we can't really solve it from there. Please take a look at that thread, it has quite a lot of information. Here's a a dump form the latest crash.
    Any suggestions on how to proceed?
    WHEA_UNCORRECTABLE_ERROR BSOD, any help appreciated Attached Files
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,751
    64bit Win 10 Pro ver 1809 Build 17763.168 and W10 Insider Build 18290
       28 Apr 2018 #2

    Please add more details of your system to the My Computer section. Did you upgrade your power supply for the new graphics card - as I don't know what you have I can't tell if that might be an issue?

    The CPU is reporting a level 0 cache instruction read error. It could be the CPU is misreading the instructions but more likely it is something providing bad or improper instructions. The crash dump gives no clue what this might be.
      My ComputersSystem Spec


  3. Posts : 6
    Windows 10 / 64-bit
    Thread Starter
       28 Apr 2018 #3

    philc43 said: View Post
    Please add more details of your system to the My Computer section. Did you upgrade your power supply for the new graphics card - as I don't know what you have I can't tell if that might be an issue?
    The CPU is reporting a level 0 cache instruction read error. It could be the CPU is misreading the instructions but more likely it is something providing bad or improper instructions. The crash dump gives no clue what this might be.
    Could you be more specific as to what details you're looking for? I'm not quite sure what information I need to supply you with. The new graphics card is a Nvidia 1080 and the power supply was upgraded from 500 W to 750 W. Anything else?
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,751
    64bit Win 10 Pro ver 1809 Build 17763.168 and W10 Insider Build 18290
       28 Apr 2018 #4

    Autological said: View Post
    Could you be more specific as to what details you're looking for? I'm not quite sure what information I need to supply you with. The new graphics card is a Nvidia 1080 and the power supply was upgraded from 500 W to 750 W. Anything else?
    That's perfect! I wanted to make sure the power supply was adequate and you have taken care of that. Adding it to your My Computer section will show that info for others who step in to help out and save them having to keep returning to your post to find it out.

    Your next steps are to try and find what may be giving rise to the instruction read error. Testing the CPU is a start:
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec


  5. Posts : 6
    Windows 10 / 64-bit
    Thread Starter
       28 Apr 2018 #5

    philc43 said: View Post
    That's perfect! I wanted to make sure the power supply was adequate and you have taken care of that. Adding it to your My Computer section will show that info for others who step in to help out and save them having to keep returning to your post to find it out.
    Your next steps are to try and find what may be giving rise to the instruction read error. Testing the CPU is a start:
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
    Ran it for about 10 minutes; no errors. Should I be running it longer than that?
      My ComputerSystem Spec

  6. philc43's Avatar
    Posts : 3,751
    64bit Win 10 Pro ver 1809 Build 17763.168 and W10 Insider Build 18290
       28 Apr 2018 #6

    Run for around 30 minutes if the temperatures stay stable.
      My ComputersSystem Spec


  7. Posts : 6
    Windows 10 / 64-bit
    Thread Starter
       29 Apr 2018 #7

    philc43 said: View Post
    Run for around 30 minutes if the temperatures stay stable.
    There is no error messages and the temperature is relatively stable
      My ComputerSystem Spec


  8. Posts : 15
    Windows 10 - 64 - 1803
       30 Apr 2018 #8

    Besides needed BIOS and firmware updates for the mobo and GPU, there could be a problem with either that new PSU or the new GPU, try the old GPU for a while and if you don't get any more bsods it may be due to faulty hardware in the new GPU. I have noticed that faulty PSUs tend to be a pain in the neck, if bsods keep coming with the old GPU as well you should consider RMA that PSU. Power supply woes tend to be problematic to isolate without two computers where you can switch the PSUs for testing. Power problems can often masquerade as software problems, or att least be as moody.
      My ComputerSystem Spec


  9. Posts : 15
    Windows 10 - 64 - 1803
       30 Apr 2018 #9

    And, if it is in fact due to a driver with the new GPU, bsods should vanish while testing the rig with the old GPU, if that is the case reinstalling Windows could help a great deal when the new GPU is back in place again. Avoid experimental drivers and those for oc for a while and test the GPU heavily.
      My ComputerSystem Spec


  10. Posts : 6
    Windows 10 / 64-bit
    Thread Starter
       30 Apr 2018 #10

    Jens19790304 said: View Post
    Besides needed BIOS and firmware updates for the mobo and GPU, there could be a problem with either that new PSU or the new GPU, try the old GPU for a while and if you don't get any more bsods it may be due to faulty hardware in the new GPU. I have noticed that faulty PSUs tend to be a pain in the neck, if bsods keep coming with the old GPU as well you should consider RMA that PSU. Power supply woes tend to be problematic to isolate without two computers where you can switch the PSUs for testing. Power problems can often masquerade as software problems, or att least be as moody.
    Firstly, how do I update the BIOS and firmware needed? Secondly, I no longer posses the old GPU. Is there any other way to confirm that it's the PSU causing the trouble?
      My ComputerSystem Spec


 
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