Hard freeze every few days under minimal load


  1. Posts : 191
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       23 Apr 2018 #1

    Hard freeze every few days under minimal load


    I've had loads of issues with this PC which led me to taking it into a professional to fix it. The shop swapped out the motherboard and whilst this stopped my BSODs the PC is still freezing at random times. It has passed all the hardware tests I know as well as all tests at the shop, and it does not crash under stress, just at random times (usually whilst watching youtube).

    I have disconnected my headset, webcam, 2nd and 3rd monitors as well as swapped out the keyboard and mouse and the PC is still freezing.

    I am not overclocking and I did a clean install of Win10 a couple of weeks before it went into the shop.

    Any ideas where I can go from here?

    P.s I wasn't sure whether to do a log collector as this isn't a BSOD, happy to do one if needed.
      My ComputerSystem Spec

  2.    23 Apr 2018 #2

    You could try things like defrag and disk cleaner. Do you run any maintenance programs at all.

    Also I would strongly encourage you to consider getting an SSD, they really do massively improve performance.
      My ComputersSystem Spec


  3. Posts : 191
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       23 Apr 2018 #3

    I run defrag daily and will run disk cleanup again. What programs do you mean? I haven't installed many programs since the reinstall as I am trying to keep it as lightweight as possible.

    I'm considering getting one, just waiting for the PC to be stable first!
      My ComputerSystem Spec

  4.    23 Apr 2018 #4

    I was thinking of ones like ccleaner or Wise Disk Cleaner.
      My ComputersSystem Spec


  5. Posts : 191
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       23 Apr 2018 #5

    I had ccleaner before reinstall, happy to give it a go again if you think it will help?
      My ComputerSystem Spec

  6.    23 Apr 2018 #6

    Possibly, you need to go through the options on ccleaner and disable any ones you want to keep.
      My ComputersSystem Spec


  7. Posts : 191
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       23 Apr 2018 #7

    Ok Ill give it a shot, is there anything else we can try through as the issue happened within hours of reinstalling, so I struggle to see ccleaner helping.
      My ComputerSystem Spec


  8. Posts : 191
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       28 Apr 2018 #8

    PC froze again today, any ideas?
      My ComputerSystem Spec

  9. philc43's Avatar
    Posts : 3,824
    64bit Win 10 Pro ver 1809 Build 17763.253 and W10 Insider Build 18312
       30 Apr 2018 #9

    Please post the log collector files - use the beta10 version.
      My ComputersSystem Spec


  10. Posts : 191
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       30 Apr 2018 #10
      My ComputerSystem Spec


 

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