BSOD loop, system service exception

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  1.    25 Apr 2018 #11

    Do you think update files would collectively free up that much space ?..i did press cancel because it seemed to take so long
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  2. philc43's Avatar
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    64bit Win 10 Pro ver 1809 Build 17763.253 and W10 Insider Build 18312
       25 Apr 2018 #12

    loady said: View Post
    Do you think update files would collectively free up that much space ?..i did press cancel because it seemed to take so long
    I'm not saying it would free up all that space but I wanted to point out that you have to wait for 20 minutes or more for the process to complete, if it has not been done for a while it will take a long time before it eventually finishes.

    Also I am still not clear what step you actually got to in the clean boot process.
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  3.    25 Apr 2018 #13

    I basically disabled everything, the best it would do is boot into safe mode on the administrator account
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  4. philc43's Avatar
    Posts : 3,824
    64bit Win 10 Pro ver 1809 Build 17763.253 and W10 Insider Build 18312
       25 Apr 2018 #14

    Did you try to setup msconfig to disable all non-Microsoft services & start-ups and boot normally? If this did not work it proves that a Microsoft driver or service is causing the bsod.
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  5.    25 Apr 2018 #15

    I believe I disabled Microsoft services, I opted not to hide them and then disabled all, though there were some with ticks I couldn't disabled
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  6. philc43's Avatar
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    64bit Win 10 Pro ver 1809 Build 17763.253 and W10 Insider Build 18312
       25 Apr 2018 #16

    Please try the clean boot tutorial again and follow the steps exactly and let me know what happens. Disabling all the Microsoft services is not the way to do it.
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  7.    26 Apr 2018 #17

    I think the problem I might have running the logger is that this is a surface pro book, in ms infinite wisdom they omitted the ethernet port and I don't think safe mode with networking will extend to the WiFi
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  8.    26 Apr 2018 #18

    philc43 said: View Post
    If you have successfully booted in part 1 you now know it is one of the services or startup programs that prevents you booting Windows normally. If you persevere with part 2 you will identify the culprit; skip steps 9 and 10 since you are not trying to load a program, you are trying to load windows. Proceed with steps 11 onwards and identify which service or startup item causes Windows to not boot.
    Ok, so i cant use the beta logger as i cant physically get it onto the surface book as there is no ethernet port and wifi is not included in "safe mode with networking"?

    So i will persevere with a clean boot.

    If you have successfully booted in part 1 you now know it is one of the services or startup programs that prevents you booting Windows normally.
    When you say successfully boot, i take it you mean that the laptop is working as normal, ie, boots straight away without BSOD or safe mode ? if so then no, it goes BSOD and i have to boot safe mode again

    I have now shown all microsoft services and disabled them all and all startup items, it still will not boot other than safe mode.

    All i really want to do is get my files off then reset it. Can i do it in safe mode? its got to be easier then all this
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  9. philc43's Avatar
    Posts : 3,824
    64bit Win 10 Pro ver 1809 Build 17763.253 and W10 Insider Build 18312
       26 Apr 2018 #19

    In safe mode you will still be able to access all your files and but I am not sure how you are going to save them if you can't connect a USB drive or transfer them to a networked drive or cloud storage. Safe mode with networking requires a wired connection. I am not familiar with the Surface Book - is there any connection you can make to an external drive?
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  10.    26 Apr 2018 #20

    philc43 said: View Post
    In safe mode you will still be able to access all your files and but I am not sure how you are going to save them if you can't connect a USB drive or transfer them to a networked drive or cloud storage. Safe mode with networking requires a wired connection. I am not familiar with the Surface Book - is there any connection you can make to an external drive?
    im suprised that this so called great piece of kit has no ethernet port when i paid just shy of 1.5K for it !!!.

    I have USB network adaptors but i am scuppered by by the fact the usb drivers are not loaded in safe mode...pretty much fekked by microsoft here.
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