Windows 10: Windows 10 crashing frequently

  1.    18 Apr 2018 #1

    Windows 10 crashing frequently


    Hi,

    My Windows 10 Home installation is crashing frequently. I just had a second crash within a weeks time.

    First crash: 04/12/18
    During the first crash I was viewing a webinar when the system crashed, reporting a 'page fault in the non-paged pool area'. The application running at that point was Chrome browser.

    Second crash: 04/18/18
    Today I was just doing normal browsing on Opera and Windows Module Installer was running in the background installing some updates. Today too the reason of crash was 'page fault in non-paged pool area'. The application running is reported as TiWorker.exe.

    I am attaching the .zip file with all details collected by the utility from tenforums. DESKTOP-JBPGGKH-Wed_04_18_2018_193436_92.zip

    I am getting a bit concerned because I have already lost lot of data due hard disk due to corruption resulting from frequent crashes on the same system. I do not want to loose any more data or the new hard disk.

    Please help me in finding what is wrong with the system.

    regards,
    Rinjo
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,598
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       18 Apr 2018 #2

    Hello Rinjo,

    Are you using Avast?

    Please uninstall this and see if it makes a difference. Windows defender will be used instead.

    Code:
    Unable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
      My ComputersSystem Spec

  3.    18 Apr 2018 #3

    Ok, I will do that and check.
    The crashes are at different places due to non-paged pool corruption. Any thoughts on that?
      My ComputerSystem Spec

  4.    19 Apr 2018 #4

    Another BSOD crash today. This it 2 crashes in 2 consecutive days!

    Scenario of last 3 crashes;
    1. Recording webinar - exactly 1 week back
    2. Browsing the net and Windows Installer running in the background - yesterday
    3. Recording webinar - today

    This is getting very unstable and unreliable.
    Also I do not want to loose any more data due to corruptions.

    New dump attached. DESKTOP-JBPGGKH-Thu_04_19_2018_194610_70.zip

    Please help.

    - Rinjo
      My ComputerSystem Spec

  5.    19 Apr 2018 #5

    @philc43
    I have uninstalled avast from my system as you suggested. Fingers crossed.
      My ComputerSystem Spec

  6.    20 Apr 2018 #6

    2 more crashes after I posted the latest dump file. 1 yesterday and 1 today. Both crashes were without Avast Antivirus installed on the system.
    I am a beginning to panic a bit. No more confident on the stability of this laptop.

    Someone please help and share some pointers.
      My ComputerSystem Spec

  7. philc43's Avatar
    Posts : 3,598
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       20 Apr 2018 #7

    Keep posting the crash dumps so that we can build up a picture of what is happening. I agree that Avast can now be ruled out.
      My ComputersSystem Spec

  8.    21 Apr 2018 #8

    It looks like all the dumps from minidump folder has been raised during the subsequent crashes.

    14:13:21.44: Copying mini dump filesC:\WINDOWS\minidump\*.dmpThe system cannot find the file specified. 0 file(s) copied.

    Anyway I am uploading the details captured by the tool about my system.

    Btw, yesterday after I posted I had another series of crashes and after sometime I started getting BSOD half way through boot. I figured that something must be wrong with the hardware, so I ran a 'Memory Test'. Memory test failed almost instantly.
    I removed the one of the 2 4GB RAM modules from my system and ran Memory Test again. This time it passed.
    The system has booted up properly since, and I was also able to run the videos/webinar that was resulting in crash previously.
    It looks like the RAM module had gone bad and was corrupting the non-page pool resulting in the crashes.

    Let us see how stable the system remains running with just one RAM module.
    Here is the new dump collect... DESKTOP-JBPGGKH-Sat_04_21_2018_141319_94.zip

    - Rinjo
      My ComputerSystem Spec


  9. Posts : 198
    Windows 10 Pro
       21 Apr 2018 #9

    Have you tried putting the other ram stick in just to confirm the fault?
      My ComputerSystem Spec


 

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