Windows 10 crashing frequently

  1.    #1

    Windows 10 crashing frequently


    My Windows 10 Home installation is crashing frequently. I just had a second crash within a weeks time.

    First crash: 04/12/18
    During the first crash I was viewing a webinar when the system crashed, reporting a 'page fault in the non-paged pool area'. The application running at that point was Chrome browser.

    Second crash: 04/18/18
    Today I was just doing normal browsing on Opera and Windows Module Installer was running in the background installing some updates. Today too the reason of crash was 'page fault in non-paged pool area'. The application running is reported as TiWorker.exe.

    I am attaching the .zip file with all details collected by the utility from tenforums. Attachment 185192

    I am getting a bit concerned because I have already lost lot of data due hard disk due to corruption resulting from frequent crashes on the same system. I do not want to loose any more data or the new hard disk.

    Please help me in finding what is wrong with the system.

      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,978
    64bit Win 10 Pro ver 1809 Build 17763.379 and W10 Insider Build 18362 and 18860

    Hello Rinjo,

    Are you using Avast?

    Please uninstall this and see if it makes a difference. Windows defender will be used instead.

    Unable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
      My ComputersSystem Spec

  3.    #3

    Ok, I will do that and check.
    The crashes are at different places due to non-paged pool corruption. Any thoughts on that?
      My ComputerSystem Spec

  4.    #4

    Another BSOD crash today. This it 2 crashes in 2 consecutive days!

    Scenario of last 3 crashes;
    1. Recording webinar - exactly 1 week back
    2. Browsing the net and Windows Installer running in the background - yesterday
    3. Recording webinar - today

    This is getting very unstable and unreliable.
    Also I do not want to loose any more data due to corruptions.

    New dump attached. Attachment 185275

    Please help.

    - Rinjo
      My ComputerSystem Spec

  5.    #5

    I have uninstalled avast from my system as you suggested. Fingers crossed.
      My ComputerSystem Spec

  6.    #6

    2 more crashes after I posted the latest dump file. 1 yesterday and 1 today. Both crashes were without Avast Antivirus installed on the system.
    I am a beginning to panic a bit. No more confident on the stability of this laptop.

    Someone please help and share some pointers.
      My ComputerSystem Spec

  7. philc43's Avatar
    Posts : 3,978
    64bit Win 10 Pro ver 1809 Build 17763.379 and W10 Insider Build 18362 and 18860

    Keep posting the crash dumps so that we can build up a picture of what is happening. I agree that Avast can now be ruled out.
      My ComputersSystem Spec

  8.    #8

    It looks like all the dumps from minidump folder has been raised during the subsequent crashes.

    14:13:21.44: Copying mini dump filesC:\WINDOWS\minidump\*.dmpThe system cannot find the file specified. 0 file(s) copied.

    Anyway I am uploading the details captured by the tool about my system.

    Btw, yesterday after I posted I had another series of crashes and after sometime I started getting BSOD half way through boot. I figured that something must be wrong with the hardware, so I ran a 'Memory Test'. Memory test failed almost instantly.
    I removed the one of the 2 4GB RAM modules from my system and ran Memory Test again. This time it passed.
    The system has booted up properly since, and I was also able to run the videos/webinar that was resulting in crash previously.
    It looks like the RAM module had gone bad and was corrupting the non-page pool resulting in the crashes.

    Let us see how stable the system remains running with just one RAM module.
    Here is the new dump collect... Attachment 185416

    - Rinjo
      My ComputerSystem Spec

  9. Posts : 198
    Windows 10 Pro

    Have you tried putting the other ram stick in just to confirm the fault?
      My ComputerSystem Spec


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