BSOD's related to memory / drivers, increasing in frequency

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  1. Posts : 24,468
    windows 10 professional version 1607 build 14393.969 64 bit

    There was 1 BSOD mini dump file with bugcheck A.
    There was no definitive misbehaving driver seen in the debugging.
    There was no memory dump displayed in the log collector but the memory dump was found in the post and was debugged.

    1) Uninstall the Nvidia and Intel GPU drivers using DDU (display driver uninstaller)
    2) Re-install the Nvidia GPU driver from the Nvidia website
    3) Re-install the Intel GPU driver from the Intel website
    4) For the Nvidia GPU make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version (or a newer version if available)
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Download Display Driver Uninstaller - MajorGeeks
    IntelĀ® Driver & Support Assistant
    Downloads for Graphics Drivers
    Last edited by zbook; 23 Apr 2018 at 19:01.
      My ComputerSystem Spec

  2. Posts : 24,468
    windows 10 professional version 1607 build 14393.969 64 bit

    Please note the plan change in the post above.
      My ComputerSystem Spec

  3.    #33

    Old graphics driver uninstalled with DDU and latest driver installed in safe mode.
      My ComputerSystem Spec

  4. Posts : 24,468
    windows 10 professional version 1607 build 14393.969 64 bit

    Were you able to update both Nvidia and Intel GPU's?
    Has the system been stable?
      My ComputerSystem Spec

  5.    #35

    Intel GPU drivers are already up to date. System just crashed, after reinstalling Nvidia drivers. Latest beta log and memory dump in dropbox:
      My ComputerSystem Spec

  6. Posts : 24,468
    windows 10 professional version 1607 build 14393.969 64 bit

    The memory dumps take a long time to download.
    What is the date for the memory dump in the link?
    Is it the latest BSOD dump on 4/24/2018?

    A new Windows 10 operating system can become corrupt even though it is new.
    The newest drivers can become corrupt even though they are the most recent drivers.

    Were you able to use DDU to uninstall both GPU? Or was only Nvidia or Intel uninstalled?
      My ComputerSystem Spec

  7.    #37

    The memory dump is from today (4/24).

    Only Nvidia was uninstalled with DDU, I was not aware that it could also remove the Intel drivers. I will try DDU to reinstall the Intel drivers.
      My ComputerSystem Spec

  8. Posts : 24,468
    windows 10 professional version 1607 build 14393.969 64 bit

    The Intel driver can be uninstalled using device manager.
    The Intel driver was the misbehaving driver in yesterday's memory dump so uninstalling and then reinstalling it may fix the BSOD.

    Uninstall drop box > reinstall drop box

      Log Name: Application
      Source: DbxSvc
      Date: 2018-04-24T19:07:53.725
      Event ID: 320
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-KDI8U1R
    Failed to connect to the driver: (-2147024894) The system cannot find the file specified. , retrying...
    Name    NVIDIA GeForce GTX 460 v2
    PNP Device ID    PCI\VEN_10DE&DEV_1205&SUBSYS_13633842&REV_A1\4&1CDA0A78&0&0008
    Adapter Type    GeForce GTX 460 v2, NVIDIA compatible
    Adapter Description    NVIDIA GeForce GTX 460 v2
    Adapter RAM    1.00 GB (1,073,741,824 bytes)
    Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll
    Driver Version
    INF File    oem0.inf (Section002 section)
    Color Planes    Not Available
    Color Table Entries    4294967296
    Resolution    1920 x 1080 x 60 hertz
    Bits/Pixel    32
    Memory Address    0xF4000000-0xF60FFFFF
    Memory Address    0xE0000000-0xEBFFFFFF
    Memory Address    0xE8000000-0xEBFFFFFF
    I/O Port    0x0000E000-0x0000EFFF
    IRQ Channel    IRQ 16
    I/O Port    0x000003B0-0x000003BB
    I/O Port    0x000003C0-0x000003DF
    Memory Address    0xA0000-0xBFFFF
    Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvlddmkm.sys (, 16.73 MB (17,544,792 bytes), 04/23/18 21:15)
    Name    Intel(R) HD Graphics
    PNP Device ID    PCI\VEN_8086&DEV_0102&SUBSYS_01021849&REV_09\3&11583659&0&10
    Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description    Intel(R) HD Graphics
    Adapter RAM    (2,084,569,088) bytes
    Installed Drivers    igdumd64.dll,igd10umd64.dll,igd10umd64.dll
    Driver Version
    INF File    oem50.inf (iSNBD0 section)
    Color Planes    Not Available
    Color Table Entries    Not Available
    Resolution    Not Available
    Bits/Pixel    Not Available
    Memory Address    0xF6400000-0xF67FFFFF
    Memory Address    0xD0000000-0xDFFFFFFF
    I/O Port    0x0000F000-0x0000F03F
    IRQ Channel    IRQ 4294967292
    Driver    c:\windows\system32\drivers\igdkmd64.sys (, 5.13 MB (5,382,856 bytes), 03/09/17 02:16)
    igdkmd64.sys Thu May 19 12:45:17 2016 (573DFBAD)
    nvlddmkm.sys Fri Mar 23 18:02:22 2018 (5AB5877E)
    Last edited by zbook; 24 Apr 2018 at 19:45.
      My ComputerSystem Spec

  9. Posts : 24,468
    windows 10 professional version 1607 build 14393.969 64 bit

    Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Tutorials

    Event[6262]:  Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2018-04-23T17:13:14.934
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      Computer: DESKTOP-KDI8U1R
    Windows failed fast startup with error status 0xC0000001.
      My ComputerSystem Spec

  10.    #40

    Intel driver uninstalled through device manager and reinstalled. Dropbox uninstalled and reinstalled.
      My ComputerSystem Spec

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