BSOD's related to memory / drivers, increasing in frequency

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  1.    16 Apr 2018 #11

    The zip files have been replaced with 7z archives. Hopefully they can be opened as intended.

    I will re-run version 5.01 of memtest86, I didn't realize you wanted a particular version.
      My ComputerSystem Spec


  2. Posts : 21,420
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Apr 2018 #12

    That worked and is now in the typical format.
    Please perform the following:
    1) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > under startup and recovery system failure > un-check automatically restart.
    With automatically restart un-checked you should be able to see the BSOD windows with the bugchecks. The windows at times may display the misbehaving driver in the form *.sys. If you see the driver record it and post it into the thread.
    There is a % counter. Make sure that it rises to 100% for each BSOD window before rebooting. This should allow sufficient time to create the dump files.

    2) Open Ccleaner > click Windows tab > scroll down to system and advanced > post an image into the thread.

    3) Uninstall Malwarebytes using the applicable uninstall tool:
    Malwarebytes Cleanup Utility download and instr... | Official Malwarebytes Support

    4) Malwarebytes can be reinstalled 1 week after the last BSOD.

    5) For any new BSOD please run the beta log collector and post a new zip into the newest post.

    6) Please run HD Tune on each disk drive and post results into the thread for:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    7) The images for the HD Tune results had the drive information cut off. Please make sure that each post displays the drive information: SanDisk SD8SB8U512G1122; ST500DM002-1BD142; WDC WD20EZRX-00D8PB0 etc.
      My ComputerSystem Spec

  3.    16 Apr 2018 #13

    Auto restart has been unchecked.

    CCleaner settings added to Dropbox:
    https://www.dropbox.com/sh/kvbhaxc5b...RaKhXRq5a?dl=0

    Malwarebytes has been uninstalled using the cleanup utility.

    I will add the new beta log zip after the next BSOD.
      My ComputerSystem Spec


  4. Posts : 21,420
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Apr 2018 #14

    This link displayed error: https://www.dropbox.com/sh/kvbhaxc5b...RaKhXRq5a?dl=0
    Error (4xx)

    [COLOR=rgba(0, 0, 0, 0.75)]We can't find the page you're looking for.[/COLOR]
      My ComputerSystem Spec

  5.   My ComputerSystem Spec


  6. Posts : 21,420
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Apr 2018 #16

    For Ccleaner un-check:
    a) Memory Dumps
    b) Windows log files
      My ComputerSystem Spec

  7.    16 Apr 2018 #17

    I am not able to select the USB drive to boot from in the BIOS menu after creating the image with Memtest86+ 5.01.
      My ComputerSystem Spec


  8. Posts : 21,420
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Apr 2018 #18

    Methods used to use Memtest86+ when initial attempts fail:

    Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials:
    Boot from USB Drive on Windows 10 PC Windows 10 Tutorials

    Note
    If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.

    How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows:
    Enable or Disable Fast Boot in UEFI Firmware Settings for Windows Windows 10 Tutorials

    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)
    3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    4. Turn off temporarily fast boot, secure boot, CSM if enabled
      My ComputerSystem Spec

  9.    17 Apr 2018 #19

    Latest crash dump captured in beta log 7z file from today (17Apr):
    https://www.dropbox.com/sh/kvbhaxc5b...RaKhXRq5a?dl=0
      My ComputerSystem Spec


  10. Posts : 21,420
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Apr 2018 #20

    There are now 4 desktop folders in the link and none display sufficient information before needing to download. The newest is not apparent until time is spent downloading them. Please post the latest beta log collector logs using a 7zip without any other folders so that it is easy to distinguish the best folder to view.

    When available please update the progress with Memtest86+ version 5.01.

    Open file explorer > this PC > C: > in the right upper corner search for: C:\WINDOWS\MEMORY.DMP > zip > post a link into the thread.
      My ComputerSystem Spec


 
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