BSOD's related to memory / drivers, increasing in frequency

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  1.    #131

    After some delay I tested each RAM module in each DIMM (8 tests) using memtest86+ 5.01. Each module ran for at least 10 passes, some up to 30. No errors were observed in any test.

    Memory dump from after RAM testing was completed:
    https://www.dropbox.com/s/wfmhqvydxk...180804.7z?dl=0


    DESKTOP-S493UFP (2018-08-04 14 44).7z
      My ComputerSystem Spec


  2. Posts : 24,468
    windows 10 professional version 1607 build 14393.969 64 bit
       #132

    In the latest memory dump the misbehaving drivers were the Intel GPU drivers: igdkmd64.sys
    This is a recurrent misbehaving driver.
    The current misbehaving driver version is:
    9.17.10.4229
    The prior version that crashed was:
    9.17.10.4459

    1) Make sure that the Windows update of non-Microsoft drivers is off:
    Enable or Disable Driver Updates in Windows Update in Windows 10 | Windows 10 Tutorials

    2) Find a rolled back driver version that is different from the prior versions that had caused BSOD.

    3) Uninstall the current driver and replace with a newer driver:

    Updating a driver. - Microsoft Community
    Windows 10 Creator Update Troubleshooting: Intel Display Driver - TechNet Articles - United States (English) - TechNet Wiki
      My ComputerSystem Spec

  3.    #133

    1. Non-Microsoft updates turned off via registry update

    2. Graphics driver replaced with 9.17.10.4459
      My ComputerSystem Spec


  4. Posts : 24,468
    windows 10 professional version 1607 build 14393.969 64 bit
       #134

    See if you can find a different version of the Intel GPU so that a new version can be tested.
      My ComputerSystem Spec

  5.    #135

    I am not having much luck installing other versions. I have tried both older and newer drivers and and error occurs stating that my system does not meet the minimum requirements for the driver.
      My ComputerSystem Spec


  6. Posts : 24,468
    windows 10 professional version 1607 build 14393.969 64 bit
       #136

    1) Download and install the Intel driver support assistant.
    Support for IntelĀ® Graphics Drivers
    2) Install this driver if not already installed
    3) Open an Intel support ticket to see if there are other drivers or other troubleshooting options
    Contact Intel Support
    Frequently Asked Questions about IntelĀ® Graphics Drivers
      My ComputerSystem Spec

  7.    #137

    It would seem that the intel graphics are not the issue considering the BSOD's were also present when the nvidia GPU was installed and the intel drivers were not in use. RAM has been verified as OK, is it possible the PSU is causing issues?
      My ComputerSystem Spec


  8. Posts : 24,468
    windows 10 professional version 1607 build 14393.969 64 bit
       #138

    For crashes there are BSOD and non BSOD crashes.
    The BSOD crashes are caused by:
    a) misbehaving hardware drivers
    b) misbehaving software drivers
    c) malfunctioning hardware

    For the PSU:
    Open the BIOS
    What are the BIOS 3.3, 5 and 12 voltage values?
    What are the CPU voltage and frequency?
    Use a camera or smart phone camera to take pictures and post images into the thread.
      My ComputerSystem Spec

  9.    #139

    Click image for larger version. 

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      My ComputerSystem Spec

  10.    #140

    Latest memory dump info attached. All recent incidents have been freezes and not BSOD's.

    Dropbox - MEMORY_20180812.7z
    BSOD's related to memory / drivers, increasing in frequency Attached Files
      My ComputerSystem Spec


 
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