Windows 10: BSOD System_Service_Exception when playing Games

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  1. Boozad's Avatar
    Posts : 1,628
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       02 Aug 2015 #21

    You ran it for eight passes?
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  2.    02 Aug 2015 #22

    It's still running. Left it on overnight and I'm at 6 passes, no errors. This thing takes forever.
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  3.    02 Aug 2015 #23

    Hey, I gotta go out to Houston for a few days and away from my PC. I'll be back on Tuesday.
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  4.    04 Aug 2015 #24

    alright. Im back and ran for 8 passes. All good, no errors
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  5. Boozad's Avatar
    Posts : 1,628
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       04 Aug 2015 #25

    Can you wait for another BSOD and post up new logs please mate?
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  6.    04 Aug 2015 #26

    Alright. I'll post up when I get another one.
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  7.    10 Aug 2015 #27

    System Service Exception

    OK, so I finally got my next BSOD. This time I was playing Far Cry 4 with Netflix on the other monitor. I'm starting to think that something that Netflix does is causing the crash. When I play games without using Netflix I don't get the error.
    Additionally, when i play games with Netflix on my Xbox on the other screen, no problems occur. And when I play games with Netflix streaming from my Xbox One, no problems occur.
    Attachment 30276
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  8.    10 Aug 2015 #28

    BSOD System Service Exception

    Hit another BSOD while playing Heroes of the Storm. Netflix was not running. around that time, Blizzard's app did initiate a background download for a patch (so i wouldnt have to wait for the patch when it actually released) for Heroes of the Storm which I was currently playing.

    Attachment 30413
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  9. Boozad's Avatar
    Posts : 1,628
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       11 Aug 2015 #29

    The latest two dumps are 0x3B, and with memory ruled out I'm wondering if a driver is playing up here. It's possible it could be a system service as LUA File Virtualisation driver has been flagged in one, I'm not sure that's the cause but it's a possibility I suppose. You'll see in the text below that luafv.sys has been named as a probable cause, and if you scroll down you'll see more reference to memory corruption. Further down the Process Name is plugin-contain, which I believe is the plugin-container for Firefox.

    BugCheck 3B, {c0000005, fffff80081f53d72, ffffd00024f27080, 0}
    Probably caused by : luafv.sys ( luafv!LuafvGenerateFileName+bf )
    Followup: MachineOwner
    4: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    An exception happened while executing a system service routine.
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80081f53d72, Address of the instruction which caused the bugcheck
    Arg3: ffffd00024f27080, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
    PROCESS_NAME:  plugin-contain
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

    As a test (as I'm pretty much guessing here) could you use a different browser to Firefox?
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  10.    11 Aug 2015 #30

    Alright, Ill switch to Chrome and see if I get an error. I've also been planning to upgrade my motherboard. Do you think the problem will carry over?
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