Windows 10: BSOD System_Service_Exception when playing Games

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  1. Boozad's Avatar
    Posts : 1,628
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       31 Jul 2015 #11

    Hopefully all should be good, if there were traces of McAfee left running they would conflict with Windows Defender.
      My ComputerSystem Spec

  2.    31 Jul 2015 #12

    So, I'm running Skyrim with Diablo both on ultra settings and steam and origin and the app and firefox with netflix. So far no crash.
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  3. Boozad's Avatar
    Posts : 1,628
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       31 Jul 2015 #13

    Sounds good, keep us posted.
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  4.    31 Jul 2015 #14

    Ok, so I threw on Dragon Age: Inquisition on top of all of that at ultra settings and no crash. I might be ready to assume the problem is fixed.
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  5.    31 Jul 2015 #15

    Error Again

    Ok, so I got the error again with everything else turned off and only Netflix(firefox) and Dragon Age Inquisition running. In the background was Steam and Origin.
    Attachment 27256
      My ComputerSystem Spec

  6.    31 Jul 2015 #16

    System Thread Exception Not Handled

    So this time while playing Dragon Age Inquisition I got a System Thread Exception Not Handled. I went to check the driver on my Graphics card and it was correct. I then went one by one down all my devices and checked the drivers. I managed to update a AMD IOMMU Device Driver, An AMD SMBus, updated Realtek PCIe GBE Family Controller, and updated Renesas USB 3.0 eXstensible Host controller.

    The dump log is found below.
    Attachment 27318
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  7. Boozad's Avatar
    Posts : 1,628
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       31 Jul 2015 #17

    I'll take a look at these this afternoon when I'm home from work mate.
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  8.    01 Aug 2015 #18

    KMode Exception Not Handled

    Ok, latest crash was a KMODE_EXCEPTION_NOT_HANDLED error while running Dragon Age and Netflix on Firefox.
    Attachment 27602
      My ComputerSystem Spec

  9. Boozad's Avatar
    Posts : 1,628
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       01 Aug 2015 #19

    At this point I'd like to rule out RAM.

    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff802634ead72, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    Debugging Details:
    READ_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPagedPoolEnd
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    Download and run MemTest86+ to test your RAM. RAM - Test with Memtest86+ - Windows 7 Help Forums

    Note   Note

    Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.
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  10.    01 Aug 2015 #20

    alright ran memtest86+ twice and found no errors each time.
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