Windows 10: Multiple different BSOD messages. Mostly when using Steam / Battle.net


  1. Posts : 3
    Windows 10 Pro 64 Bit
       09 Apr 2018 #1

    Multiple different BSOD messages. Mostly when using Steam / Battle.net


    Hi everyone,
    I've been dealing with a number of BSOD faults for a little while now, I'm not sure where the problem lies, and I need further assistance to resolve the problem.
    The BSOD messages I've been getting at one point or another are (not limited to):

    • Memory Management
    • Page fault in nonpaged area
    • IRQL_NOT_LESS_OR_EQUAL
    • Whea Uncorrectable Error

    I've gone through and updated as best I can drivers for these components:

    • BIOS
    • Chipset
    • Audio
    • Network
    • Graphics

    I had this problem pre Windows 10 1709 update release and hadn't used the computer at the end of 2017 much because it would constantly crash. When it crashed during the 1709 update and wasn't stable enough to use at all, I decided to reinstall Windows.
    I've reinstalled Windows 10 Pro 64 through the Windows 10 system recovery process, not yet through formatting the drive and installing software from scratch.
    There doesn't seem to be any rhyme to when it crashes. Some times it will boot up and it will crash almost immediately from starting. Other times I can be using it heavily and for hours, or really weeks on end, and then crash.
    Something that I have noticed, is that it would appear to crash when using games (mostly Steam and Battle.net) more than Adobe or web browser related things (Netflix, internet browsing, etc)
    I had 16 Gb RAM in the computer 2 x 8G KVR21N15D8/8 sticks. I tested without one and it ran for a few weeks without issue. Then it blue screened. I swapped the sticks over, changed DIMM channels and it ran fine for another couple of weeks before a BSOD.
    Currently it is running with only one of the RAM sticks.
    I've checked the ASUS motherboard drivers and updates consistently for the last few months and updated things that needed to be updated. There was a lot out of date. But again, it seems to run fine for a little bit and then crash very often in a short amount of time (3 -4 times a day for a few days) and then sort itself out.
    When it does crash, the BSOD error code is almost always not the same as it was in the previous crash. I've listed what I have remembered the codes are above.
    I've reviewed the dump files with WinDbg, which lead me to updating some of the drivers above. But I'm not really sure how to analyse these properly. I've reviewed about 8 or 9 dumps and all of them reference WIN8_DRIVER_FAULT. So I don't know if there is an older conflicting driver here, or if I'm barking up the wrong tree.
    When the multiple drivers updates not seeming to resolve the issue, I've looked at memory and drive faults. I've run Windows memory checks and the Memtest86 Diagnostic tool a few times each.
    I have run testing on the Drive through chkdsk and also through sfc /scannow. The OS drive is an Intel 330 SSD 240Gb drive. I've run a number of tests and checks on this. The drivers are the latest on offer. And with any diagnostics tool, both the drive and the RAM have come back with no faults found, and are reporting in good health.
    The motherboard, chip, ram and graphics card and power supply were all purchased around the same time. With the SSD drive being a bit older. This is one of the other factors I took into account when I chose to reinstall Windows. However the computer still blue screens months after the reinstall.
    I have run through the process outlined here to collect the information required. This file is attached.
    Appreciate any assistance anyone can provide.
    Thanks and regards,
    Tim
    Multiple different BSOD messages. Mostly when using Steam / Battle.net Attached Files
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       10 Apr 2018 #2

    Hello TimLovell,

    Welcome to TenForums!

    There is a newer BIOS you can use released in March this year for improved system security and stability. Ver 3606
      My ComputersSystem Spec


  3. Posts : 3
    Windows 10 Pro 64 Bit
    Thread Starter
       10 Apr 2018 #3

    Thank you for the update! I'll give this a go this week. I might not have much in the way of results for a while.
      My ComputerSystem Spec


  4. Posts : 3
    Windows 10 Pro 64 Bit
    Thread Starter
       13 Apr 2018 #4

    Hi all,

    I just had an IRQL_NOT_LESS_OR_EQUAL crash so I have performed the BIOS update. I'm running 3606 now.

    I'll keep you posted.
      My ComputerSystem Spec


 

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