Windows 10: 0x0000003b BSOD - I'm out of ideas!

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  1.    07 Apr 2018 #1

    0x0000003b BSOD - I'm out of ideas!


    Hi! I've had the same hardware for several years, have done fresh installs of Windows 10 Pro (Retail), have tried my RAM at SPD , XMP 1, XMP 2 , HPET ON, HPET OFF. GPU at stock, slight overclock on GPU. All latest drivers, no AV on system etc yet my problems persist.

    memtest+ passes all day long, Prime 95, OCCT etc can be run all day long with no issues.

    Seems to be no pattern I can discern to BSODs (When I say BSOD the screen freezes, no mouse activity, clock frozen). Seemingly no HDD activity as no LED activity BUT noticed tonight that after leaving the PC in it's frozen state for 12 minutes before pressing the reset button . . . I had a 25GB dump file. I have 64GB RAM , perhaps Nirsoft BlueScreenView is only seeing half a dump?

    I am absolutely at my wits end and out of ideas. Please help!
    Attached Thumbnails Attached Thumbnails BSOD Screen Snip.PNG  
    0x0000003b BSOD - I'm out of ideas! Attached Files
      My ComputerSystem Spec


  2. Posts : 13,354
    Windows 10 Pro
       09 Apr 2018 #2

    Hi hdd23,

    When did you purchase the hardware?

    Try booting in safe mode and see if the problem still persist, if it does it's definitely a hardware issue.

    BUT noticed tonight that after leaving the PC in it's frozen state for 12 minutes before pressing the reset button . . . I had a 25GB dump file. I have 64GB RAM , perhaps Nirsoft BlueScreenView is only seeing half a dump?
    Standard settings are that Windows will only use the kernel mode memory for the crash dumps, if 64GB dumps would be created there would be no room for user mode data and there would be a severe memory leak crashing your system from something else.
      My ComputersSystem Spec

  3.    09 Apr 2018 #3

    Hi axe0

    Thanks for the reply

    axe0 said: View Post
    Hi hdd23,

    When did you purchase the hardware?

    Try booting in safe mode and see if the problem still persist, if it does it's definitely a hardware issue.


    Standard settings are that Windows will only use the kernel mode memory for the crash dumps, if 64GB dumps would be created there would be no room for user mode data and there would be a severe memory leak crashing your system from something else.
    All the hardware (as listed on my profile) is out of warranty.

    Safe Mode - good shout but unfortunately I have no reliable way of recreating the fault! I will try using in Safe Mode with Networking though to test.

    Are my logs showing anything meaningful, please?
      My ComputerSystem Spec


  4. Posts : 13,354
    Windows 10 Pro
       09 Apr 2018 #4

    I understood it was out of warranty, it's usually too expensive to extend any warranty (if possible) after several years
    How old is the hardware?

    unfortunately I have no reliable way of recreating the fault!
    How so? If you can use an alternative for whatever you're usually doing on the pc you can leave the pc for some time.
      My ComputersSystem Spec

  5.    09 Apr 2018 #5

    axe0 said: View Post
    I understood it was out of warranty, it's usually too expensive to extend any warranty (if possible) after several years
    How old is the hardware?


    How so? If you can use an alternative for whatever you're usually doing on the pc you can leave the pc for some time.
    Hi

    The mainboard is perhaps 4 years old, as is the RAM and CPU. Brand new 960 Pro. Tried enabling Driver Verifier and I got a BSOD on reboot! Edited to attach logs
    Attached Thumbnails Attached Thumbnails BSOD Screen Snip 2.PNG  
    0x0000003b BSOD - I'm out of ideas! Attached Files
    Last edited by hdd23; 09 Apr 2018 at 18:13.
      My ComputerSystem Spec


  6. Posts : 13,354
    Windows 10 Pro
       10 Apr 2018 #6

    What USB devices are connected outside of the keyboard and mouse?
      My ComputersSystem Spec

  7.    11 Apr 2018 #7

    axe0 said: View Post
    What USB devices are connected outside of the keyboard and mouse?
    XBOX Controller, wired laser mouse as well as 2 x dongles for Logitech K750 wireless keyboard and Logitech G700S wireless mouse.

    Funny you should mention that.

    On my X79 mobo, I have never been able to successfully boot into anything non-Windows e.g. Linux Mint / Ubuntu. The boot sequence always gets stuck in a loop trying to enumerate the Asmedia USB controller . . . .

    My mainboard is Rampage IV Black Edition RAMPAGE IV BLACK EDITION | Motherboards | ASUS Global
      My ComputerSystem Spec


  • Posts : 13,354
    Windows 10 Pro
       11 Apr 2018 #8

    I mentioned it, because the dump mentions a chipset USB filter driver, an XBOX driver and a driver of Citrix.
      My ComputersSystem Spec

  •    11 Apr 2018 #9

    axe0 said: View Post
    I mentioned it, because the dump mentions a chipset USB filter driver, an XBOX driver and a driver of Citrix.
    The Citrix driver is purely to facilitate secure access to work-related content. Issues as described pre-date its installation, same for the Xbox Controller Pad driver.

    I know my RAM on the GPU is Elpida and not Samsung and that a gentle overclock could have precipitated a fault BUT my gut feeling has always been that the Asmedia chipset is somehow not cutting the X79/W10 mustard if you get me?

    If the fault is USB chipset related, this would explain the somewhat arbitrary nature of the freezes / BSODs across reinstalls of a clean OS plus the fact that no stress test can precipitate the symptoms.

    However, On my old LGA 775 mobo, with ye olde bulletproof Q6600, both at stock and stable OC - games such as Need For Speed would kick me up with a DXDIAG Hang related driver message when things got "funky / out of the AI norm" on screen. By that I mean if I took a corner with a bit too much unintentional drift and more "stuff" had to be rendered on screen - the probability of such a crash would be all the more. But it would NOT BSOD or crash the OS on either Windows 7 or 10 . . . . ( as it does on my current hardware )

    What's your advice on troubleshooting this further? You mentioned Safe Mode but I've been working from home in normal Full Boot Mode (i.e. not Safe Mode) since 06:00 and the PC has not skipped a beat!

    Would you suggest that the Driver Verifier repeatable BSOD is worth pursuing? I followed the instructions as in all but non-Microsoft stuff. Think I should remove ticks from other manufacturers/functions to see which one is spoiling the broth?
      My ComputerSystem Spec


  • Posts : 13,354
    Windows 10 Pro
       12 Apr 2018 #10

    I noticed your BIOS version is a beta, is there a particular reason why a beta version is installed?

    Just looked at the motherboard specs and noticed the ASUS USB filter driver is likely a part of AI Suite, did you got any BSOD before or after installing the AI Suite?
      My ComputersSystem Spec


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