Windows 10: 0x0000003b BSOD - I'm out of ideas!

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  1.    03 May 2018 #31

    axe0 said: View Post
    Files from C:\Windows\Minidump are the ones needed.
    Apologies - they don't seem to be there (from ..\minidump) in the rescued files

    I'll upload as soon as I get a BSOD again - or would you prefer me to induce Verifier again?

    (Asmedia all disabled in UEFI/BIOS as they were at the time of the last BSOD with missing dump files)

      My ComputerSystem Spec

  2. Posts : 13,549
    Windows 10 Pro
       04 May 2018 #32

    Atm no driver verifier yet :)
      My ComputersSystem Spec

  3.    04 May 2018 #33

    axe0 said: View Post
    Atm no driver verifier yet :)
    No worries - it's a strange feeling but I suppose I'm yearning for my PC to crash, lol
      My ComputerSystem Spec

  4.    09 May 2018 #34

    I could actually cry, my PC crashed earlier, and after it restarted, I was so busy multi-tasking I actually ran CCleaner and overwrote the DMP files again. Just a momentary lapse of reason. I believe it was a DXDIAG related error and I was running ROG RAM Disk at the time. Rest assured I will immediately upload the DMP files once I can recreate a BSOD. The weird thing is that it never seems to coincide with a specific action so is very hard to predict. Apologies. Chris
    Attached Thumbnails Attached Thumbnails Clanger.JPG  
      My ComputerSystem Spec

  5.    09 Jul 2018 #35

    FINALLY - never been so glad to see a BSOD! Happened after leaving PC on idling so very random.

    Logs attached - very grateful for input as stumped on this as discussed throughout this thread
    0x0000003b BSOD - I'm out of ideas! Attached Files
      My ComputerSystem Spec

  6. Posts : 13,549
    Windows 10 Pro
       09 Jul 2018 #36

    0x0000003b BSOD - I'm out of ideas! Diagnostics Test 0x0000003b BSOD - I'm out of ideas!

    Note   Note
    Run the tests on all hard drives/partitions!

    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My ComputersSystem Spec

  7.    10 Jul 2018 #37


    Happy to do this but as you can see from my username, hard drives are something I'm definitely "into"

    The SMART is fine on all devices but I will do what you request but will be later today as up to my neck in project work.

    Thanks again for the response - my response as per your instructions will be forthcoming as stated
      My ComputerSystem Spec

  8.    3 Weeks Ago #38

    Hi. As I knew anyway, the SMART on all HDDs / SSDs is near perfect. I will try to complete the rest of your requests but I really do think that the HDD / RAM is not the issue here as both aspects have been thoroughly tested in the past.

    Can you please indicate what the dump files, show, please?

    My working assumption is that the Elpida branded RAM on my 770 GPU is what is at fault.

    Any tests to try this theory out, please?

    Att: SMART info
    0x0000003b BSOD - I'm out of ideas! Attached Files
      My ComputerSystem Spec

  9. Posts : 13,549
    Windows 10 Pro
       3 Weeks Ago #39

    It's been some time since the last post so I had to check the dump again. It's a 0x116 which means Windows attempted to get the display drivers to respond but failed to do so resulting in a crash.
    However, the eventlogs showed some concerning things related to your drive. Although they were already tested, in between the months things do change and hardware can fail, that is why I posted HDD tests (again) for all drives.
    2018-06-23T22:25:13.558		The device, \Device\CdRom0, has a bad block.
    2018-06-23T22:25:03.582		The device, \Device\CdRom0, has a bad block.
    2018-06-05T17:46:23.648		The IO operation at logical block address 0x0 for Disk 5 (PDO name: \Device\00000084) was retried.
    2018-06-05T17:45:05.050		An error was detected on device \Device\Harddisk6\DR6 during a paging operation.
    2018-06-05T17:45:05.050		An error was detected on device \Device\Harddisk6\DR6 during a paging operation.
    2018-05-26T18:40:01.579		An error was detected on device \Device\CdRom0 during a paging operation.
    2018-05-26T18:40:00.471		The device, \Device\CdRom0, has a bad block.
    2018-05-26T18:39:51.813		The device, \Device\CdRom0, has a bad block.
    Regarding your theory, it's a possibility but currently I would suggest to reinstall/update the GPU drivers due to the frequence of the crashes over the past few months.

    PS, the dump took too long to load for any insight so I just gave the general meaning about the crashdump.
      My ComputersSystem Spec

  10.    3 Weeks Ago #40

    Hi the GPU drivers were uninstalled in Safe Mode using DDU uninstaller and latest reinstalled. I've done this several times.

    As regards the "bad block" message. Can you narrow that down to a drive descriptor or volume letter?

    My boot drive is a Samsung 960 Pro NVMe which was brand new very recently.

    *Could the "bad block" refer to a RAM Drive?*

    I have a ~40GB RAM drive and although Memtest passes ad infinitum at SPD speeds, I'm just wondering . . . . .
      My ComputerSystem Spec

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