Windows 10: 0x0000003b BSOD - I'm out of ideas!

Page 2 of 5 FirstFirst 1234 ... LastLast
  1.    12 Apr 2018 #11

    axe0 said: View Post
    I noticed your BIOS version is a beta, is there a particular reason why a beta version is installed?

    Just looked at the motherboard specs and noticed the ASUS USB filter driver is likely a part of AI Suite, did you got any BSOD before or after installing the AI Suite?
    Hi. Thanks for your continued support. The custom BIOS was purely to support my Samsung 960 Pro 512GB M.2 NVMe PCIe Solid State Drive/SSD MZ-V6P512BW 512GB Samsung 960 Pro, M.2 PCIe NVMe, in UEFI boot as this is not natively supported on X79. But the issues occurred well before this.

    I only installed AI suite for setting the fan profile, I've heard that even after uninstalling AI folk sometimes have to reflash the BIOS as some settings in the CMOS remain. Not sure if that's definitive?

    Would you like me to uninstall it? I honestly can't remember if the issues coincide with AI Suite being installed or not. (Apologies)

    Interestingly, I've just noticed that at RAMPAGE IV BLACK EDITION Driver & Tools | Motherboards | ASUS Global
    neither ROG RAM Disk or AI Suite (Both currently installed) are available for Windows 10 so I must have chosen Windows 8.1 in order to download. Is this maybe a simple case of incompatibility between these 2 and W10? Perhaps the "not booting anything non-Windows" is a separate issue?
      My ComputerSystem Spec


  2. Posts : 13,556
    Windows 10 Pro
       12 Apr 2018 #12

    I only installed AI suite for setting the fan profile, I've heard that even after uninstalling AI folk sometimes have to reflash the BIOS as some settings in the CMOS remain. Not sure if that's definitive?
    Never looked into AI Suite outside of a few BSODs it caused in the past, so I can't say anything about it. But please uninstall it, 1 program fewer to cause issues.

    Interestingly, I've just noticed that at RAMPAGE IV BLACK EDITION Driver & Tools | Motherboards | ASUS Global
    neither ROG RAM Disk or AI Suite (Both currently installed) are available for Windows 10 so I must have chosen Windows 8.1 in order to download. Is this maybe a simple case of incompatibility between these 2 and W10? Perhaps the "not booting anything non-Windows" is a separate issue?
    Not per se, there's a reason why programs can be run using different compatibility settings
      My ComputersSystem Spec

  3.    14 Apr 2018 #13

    So just to confirm

    1) Uninstall AI Suite
    2) No need to uninstall RAM Disk
    3) Try Verifier again?

    And would you agree a little bizarre that Verifier itself is causing repeatable BSODs? ( At least I can reliably recreate a BSOD now, lol )
      My ComputerSystem Spec


  4. Posts : 13,556
    Windows 10 Pro
       15 Apr 2018 #14

    RAM Disk is up to you if you want to uninstall or not?

    And would you agree a little bizarre that Verifier itself is causing repeatable BSODs?
    - Verifier is meant to cause BSODs irrelevant of the frequency
    Depending on the dumps there's an underlying root cause that causes the repeatable crashes, if you could upload them please.
      My ComputersSystem Spec

  5.    20 Apr 2018 #15

    Trying to generate logs now. Stuck in BSOD loop and unable to get out of it.

    I can get to Safe Mode (Thank God) which is where I'm posting from now.

    These steps do not work for me

    jaywalker said:
    was able to get safe mode running by bringing up an admin console window and entering
    bcdedit /set {default} safeboot minimal

    turned off verifier
    turned off safe mode with
    bcdedit /deletevalue {current} safeboot


    Rolling back to a Macrium image from 04/04. My bad for not taking an image before I set Verifier again.
    0x0000003b BSOD - I'm out of ideas! Attached Files
    Last edited by hdd23; 20 Apr 2018 at 04:07. Reason: Attachment added
      My ComputerSystem Spec


  6. Posts : 13,556
    Windows 10 Pro
       20 Apr 2018 #16

    Those steps might not work due to changes in Window 10 since the day of the post, I'll have a look at it when I have some time.

    It looks like each dump is caused by the same driver from Citrix, I don't know what product and/or software you're using but is there a chance there's a software update or could you downgrade the software?

    The date of the driver according to Windbg.
    Code:
    8: kd> lmvm ctxusbm
    Browse full module list
    start             end                 module name
    fffff80e`bc7c0000 fffff80e`bc7e2000   ctxusbm  T (no symbols)           
        Loaded symbol image file: ctxusbm.sys
        Image path: \SystemRoot\system32\DRIVERS\ctxusbm.sys
        Image name: ctxusbm.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Jan 26 16:49:00 2018 (5A6B4DEC)
        CheckSum:         000222E4
        ImageSize:        00022000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  7.    20 Apr 2018 #17

    Cheers. Rolling back to v 4.9 Long Term Service Release as had the latest variant

    Receiver 4.9 LTSR for Windows - Citrix

    I use Citrix for work-related connectivity so kind of need it, I'll also uninstall AI Suite and take another Macrium Image before messing around again!
      My ComputerSystem Spec


  8. Posts : 13,556
    Windows 10 Pro
       20 Apr 2018 #18

    hdd23 said: View Post
    Cheers. Rolling back to v 4.9 Long Term Service Release as had the latest variant

    Receiver 4.9 LTSR for Windows - Citrix

    I use Citrix for work-related connectivity so kind of need it, I'll also uninstall AI Suite and take another Macrium Image before messing around again!
    You mentioned it, so I asked if you could downgrade since I wasn't aware if there's a feature change of bugfix that affected your work :)
      My ComputersSystem Spec

  9.    22 Apr 2018 #19

    Thanks for your continued support. Not sure what you would like me to try next. For what it's worth, my next steps are these

    1) Uninstall AI Suite - DONE
    2) Roll back Citrix receiver - DONE
    3) Take Macrium full image - DONE
    4) Kill the PC with Verifier again - NEXT STEP

    I will then attach logs to this Post by editing and await your response.

    Thanks again for this, it's a real noodle scratcher but even if we can't resolve or definitively diagnose, I'm sure the methodology will help others.
      My ComputerSystem Spec

  10.    22 Apr 2018 #20

    Dumps added. BSOD again, System Restore resolved.

    Chris
    0x0000003b BSOD - I'm out of ideas! Attached Files
      My ComputerSystem Spec


 
Page 2 of 5 FirstFirst 1234 ... LastLast

Related Threads
Hello everyone, I have had multiple BSOD's since reinstalling Win10 x64 last night.. Prior to the last BSOD, I have gone to my motherboard manufacturer site (Asus) and installed the latest drivers. The latest BSOD (after driver updates)...
BSOD SYSTEM_SERVICE_EXCEPTION 0x0000003b in BSOD Crashes and Debugging
BSOD happens spontaneously with no visible reason. Windows 10 x64 Home for one language. I hope it wouldn't be a problem that it's a Russian Windows edition. :o I consider the reason of the BSOD is Adguard or Avast, but I'm a bit lack of BSOD...
BSOD 0x00000050 0x0000003b 0x0000000A in BSOD Crashes and Debugging
My computer has crashed for some time now and the things I have been doing so far is Swap out my GTX 660 for my old GTX 460. No improvements. Swap out my ram memory with a friend 8GB.No improvements. Installed a clean version of Windows 10. It...
BSOD Bugcheck 0x0000003b in BSOD Crashes and Debugging
Hi to all and thank you for creating this forum; I have been recently noticing that my computer sometimes hangs up with a blank screen when the windows 10 login screen is supposed to load. I am forced to press the reset button in order to eventually...
BSOD playing GTA V error 0x0000003b in BSOD Crashes and Debugging
I get the blue screen anytime i play gta v, it can happen from a few minutes to a few hours in. I recently had a 8gb stick of vengeance ram go bad idk if this could be causing part of the problem but i wanted to add it. The source of the blue screen...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:44.
Find Us