Windows 10: PC locks up randomly (No BSOD) Solved

  1.    03 Apr 2018 #1

    PC locks up randomly (No BSOD)

    Not sure if my title is too vague, but here is my issue. Recently built a new PC, running Win 10 pro. Had issue with graphics card and removed to RMA it. Got new CPU to utilize integrated graphics ports. Every once in a while (about once or twice a week) PC will lock-up, meaning the mouse will freeze and the keyboard will not work. Thought it may be the wireless mouse/keyboard, so connected wired inputs. Not the problem as far as I can tell. Last time it occurred, I went into event viewer and found FUFAXSTM.exe and FUFAXLDB.dll in the error list. Not sure why my Epson printer FAX utility would cause issues, but I uninstalled the program (don't have phone line anyway). Like I said, it is random, so I never know when it will occur again. I'm running the Windows Defender program and Malwarebytes, but am not sure if these are enough to check for viruses or trojans. Is this issue (FUFAX) a known issue, or am I just being paranoid?

    I apologize for not running the DM log collector. It wasn't a BSOD per se.
    PC locks up randomly (No BSOD) Attached Files
    Last edited by bimfi; 03 Apr 2018 at 17:50. Reason: attaching DM log zip folder
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,591
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       05 Apr 2018 #2

    The logs showed that the FAX utility crashed mainly in the period of 27th to 29th March.

    Have there been any more freezes since you removed the FAX utility?

    I use WD and Malwarebytes and have never felt the need for anything else, I also use common sense and do not open things that are suspicious or click on links that I am unsure of.
      My ComputersSystem Spec

  3.    05 Apr 2018 #3

    Thank you for your response. So far, I haven't had it lock up since I removed the FAX utility. I follow the same philosophy when it comes to websites and unknown links. Thanks again!
      My ComputerSystem Spec


Related Threads
PC Randomly locks up and freezes in BSOD Crashes and Debugging
Hey guys, first off I hope you all had a great Xmas and New Year... So since the update for windows that's recently dropped, I keep having random crashes, well more of a freeze, I can still see everything on the screen but nothing will respond I...
Hi I'm not sure this is the right section of the forum to post, but I'm hoping someone can help me with a strange issue I'm having with windows 10. Every 2/3 days the system will lock up with no output to the monitor. This also causes my...
Random hard locks no BSOD in BSOD Crashes and Debugging
about 7 days ago my computer began to start freezing up with no common denominator (Gaming, no gaming, browsing, no browsing, watching media, no media, etc) I got frustrated so I tried to disable some drivers and that sent me into a BSOD on boot...
My computer locks at random times (usually daily) soon after the icons on the desktop zoom approximately 200%. A hard restart is required as Windows 10 becomes totally unresponsive. The restart seems to resolve things (at least for a few more hours...
Cpuz136_x64.sys is causing a BSOD in the first couple of minutes after start. I found the file in the temp folder but can't delete it as some service is locking it. If I use Unlocker to delete it on next start it is gone for a few seconds then shows...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 21:51.
Find Us