Windows 10: WHEA_UNCORRECTABLE ERROR during games Solved

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  1.    31 Jul 2015 #1

    WHEA_UNCORRECTABLE ERROR during games


    Okay it was one game so far, Rust. I plan on trying others and doing some prime95/memtest later on but I'm gonna post this here already incase someone more knowledgeable wants to take a look, and to make sure if it's an actual faulty CPU or some driver being funny.

    Attachment 27123

    FX-6300
    GA-970A-UD3
    HD7850
    Antec EA650
    2 x 4 GB Ballistix (or sports, or both, I'm not sure)

    Temps were fine, no overclocking is done, BIOS was reset to default. A while ago my BIOS did corrupt itself after waking from hibernation (I forgot to turn it off), that was on my windows 7 installation.


    edit: just crashed with same message while running DISM.exe /Online /Cleanup-image /Restorehealth

    edit2: crashed while browsing internet, ran chkdsk after restart but found no errors. Waiting on next crash...

    edit3: spent some time in safe mode to fix the sfc issues, it didn't BSOD there whereas I was there for much longer than in a normal session.
    Last edited by oldage; 31 Jul 2015 at 13:25.
      My ComputerSystem Spec


  2. Posts : 1,634
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       31 Jul 2015 #2

    You've encountered a STOP 0x124 which indicates a hardware failure, but as with most 0x124s it's not giving away any signs of which piece of hardware is actually failing.

    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00156a12028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000060151, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  RustClient.exe
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    0: kd> !errrec ffffe00156a12028
    ===============================================================================
    Common Platform Error Record @ ffffe00156a12028
    -------------------------------------------------------------------------------
    Record Id     : 01d0cb6d5eb06197
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 7/31/2015 13:15:55 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00156a120a8
    Section       @ ffffe00156a12180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Instruction Execute
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00156a120f0
    Section       @ ffffe00156a12240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe00156a12240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00156a12138
    Section       @ ffffe00156a122c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : ICACHEL1_IRD_ERR (Proc 0 Bank 1)
      Status      : 0xb080000000060151




    WHEA_UNCORRECTABLE  ERROR during games STOP 0x124 Troubleshooting WHEA_UNCORRECTABLE  ERROR during games
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    WHEA_UNCORRECTABLE  ERROR during games ONE WHEA_UNCORRECTABLE  ERROR during games
     CPU TEST

    Run Prime95 to stress test your CPU. http://www.sevenforums.com/tutorials...t-prime95.html

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    WHEA_UNCORRECTABLE  ERROR during games TWO WHEA_UNCORRECTABLE  ERROR during games
     RAM TEST

    Run MemTest86+ to analyse your RAM. http://www.sevenforums.com/tutorials...memtest86.html

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    WHEA_UNCORRECTABLE  ERROR during games THREE WHEA_UNCORRECTABLE  ERROR during games
     HDD TEST

    Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html




    WHEA_UNCORRECTABLE  ERROR during games FOUR WHEA_UNCORRECTABLE  ERROR during games
     GPU TEST

    Run Furmark to stress test your GPU. http://www.sevenforums.com/tutorials...t-furmark.html

    Note   Note
    Run Furmark for around 30 minutes.
    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputerSystem Spec

  3.    01 Aug 2015 #3

    The system hangs and reboots during a prime95 in a normal session, in safe mode however it is able to finish the test (blend).


    Will leave memtest on a bit later today.
      My ComputerSystem Spec


  4. Posts : 1,634
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       01 Aug 2015 #4

    OK let us know how it goes. Did you notice your temperatures during Prime95?
      My ComputerSystem Spec

  5.    01 Aug 2015 #5

    Boozad said: View Post
    OK let us know how it goes. Did you notice your temperatures during Prime95?
    CPU never went over 45C. Used HWMonitor in both runs.

    Right now I'm on xubuntu, going to play rust again and see how long I can play for before it crashes, if it will. After that I will let memtest do its thing.
      My ComputerSystem Spec

  6.    02 Aug 2015 #6

    Game doesn't even start but I guess that's just a linux thing.

    10 Memtest passes without errors, figured that was enough. Chkdsk/SeaTools found nothing bad. Currently running furmark. I'm curious, while it may end up being a faulty processor, can this be a PSU issue aswell? Or would this error indicate that my processor is already too damaged?

    edit: no crashing with furmark (35 minutes)

    In any case, here's the zip with the other dump files from the 4 other crashes, no idea what program you guys use otherwise I could check for patterns myself.
    Attachment 27797


    edit2: Well today I've had an uptime of 8 hours without any issues. Did some light games, mostly watched twitch. Had to restart for cortana though. I don't understand what caused the previous bsods
    Last edited by oldage; 02 Aug 2015 at 16:55.
      My ComputerSystem Spec

  7.    03 Aug 2015 #7

    Another update, Prime95 ran fine for 4 hours until I ended it, whereas last time it crashed after an hour.

    Is there a way to figure out if it's a specific core causing the problem? I found out I can disable cores in my BIOS. Kind of want to do that before I try games.
      My ComputerSystem Spec


  8. Posts : 1,634
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       03 Aug 2015 #8

    I wouldn't disable any cores. Does the system seem more stable now?
      My ComputerSystem Spec

  9.    03 Aug 2015 #9

    Boozad said: View Post
    I wouldn't disable any cores. Does the system seem more stable now?
    Haven't had a BSOD yet, but I haven't played a game yet. The only thing I did was changing the power management from high performance to balanced. I don't overclock so I have no idea if that actually fixed it. It is a hardware error code after all.

    Do you see anything in the other .dmp files that could pinpoint the bad core if it is that? Want to try atleast (if I still crash during games)
      My ComputerSystem Spec

  10.    04 Aug 2015 #10

    Just crashed again, was just watching a twitch stream. I am so confused.

    The only other thing I can think of that changed was the power strip, which I've now changed again. After this I guess I'm gonna try wiping my hard drive and just fresh installing w7 again but I doubt it's w10's fault.
    Last edited by oldage; 04 Aug 2015 at 11:52.
      My ComputerSystem Spec


 
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