BSOD Random crashes

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  1. Posts : 7
    Windows 10 Pro
       #1

    BSOD Random crashes


    So I have gotten a couple BSOD errors in the past 2 weeks. One was something with the WatchDog and the other was a System Service Exception. I'll be honest not a big fan of 10 but had to move as I needed a new key and all I had was a 10 key hahahaha.

    anyways been having nothing but issues with 10 since installing it, any help I can get would be great!

    Already did a full run down of the tower and reseated everything and cleaned. tried a {SFC /SCANNOW} no results. also did a clean wipe of all drivers and reinstalled them with still issues.

    Attachment 182552
      My Computer


  2. Posts : 261
    Windows 10 Home 21H2
       #2

    The event log shows a Windows Hardware Error Architecture (WHEA) error reported by a processor which was a cache hierarchy error that was correctable. I'm pretty sure that's not supposed to be happening.

    The 0x101 bugcheck (CLOCK_WATCHDOG_TIMEOUT) happens because a secondary processor (one of the CPU cores) has not responded to a very high level interrupt within a certain amount of time.

    The 0x3B bugcheck (SYSTEM_SERVICE_EXCEPTION) was caused by kernel code trying to access invalid memory. These have many possible causes including an unstable overclock.

    I would recommend undoing the overclock on your CPU and seeing if the problems continue. There is also a newer BIOS available for your motherboard here.
      My Computer


  3. Posts : 7
    Windows 10 Pro
    Thread Starter
       #3

    I have tried to update my bios but I am unable to do so someting about it can't be verified, and as for the over clock I was not aware I had anything over clocked x.x. and when I just tried to do a windows update meaning at start up I got a blus screen stating Attttempted to write to readonly memory......
      My Computer


  4. Posts : 261
    Windows 10 Home 21H2
       #4

    Can you make the new dump available for download?
      My Computer


  5. Posts : 7
    Windows 10 Pro
    Thread Starter
       #5

    cwsink said:
    Can you make the new dump available for download?
    heres thhe new copy with anotthher blue screen as soon a attempt to try a game and see if the error happens

    Attachment 182564

    Also the bios is now updated to 1001 from 0901
    Last edited by MamaSinister; 27 Mar 2018 at 22:02. Reason: Adding
      My Computer


  6. Posts : 261
    Windows 10 Home 21H2
       #6

    The old and the new bugcheck codes are 0x3B and it seems to be happening in a process with the filename "tianyu.exe". Do you know what that process is? A search comes up with links suggesting it could be malware.
      My Computer


  7. Posts : 7
    Windows 10 Pro
    Thread Starter
       #7

    cwsink said:
    The old and the new bugcheck codes are 0x3B and it seems to be happening in a process with the filename "tianyu.exe". Do you know what that process is? A search comes up with links suggesting it could be malware.
    That's basically the game I'm playing installer, My.com Installer, avg even detectts it as a false positive. Link here
      My Computer


  8. Posts : 261
    Windows 10 Home 21H2
       #8

    The callstack is the same in both. User mode code which seems to be a 32-bit process is calling into the kernel.

    Code:
    7: kd> k12
     # Child-SP          RetAddr           Call Site
    00 ffff950a`d5fb7758 fffff802`f57a1529 nt!KeBugCheckEx
    01 ffff950a`d5fb7760 fffff802`f57a0abc nt!KiBugCheckDispatch+0x69
    02 ffff950a`d5fb78a0 fffff802`f579721d nt!KiSystemServiceHandler+0x7c
    03 ffff950a`d5fb78e0 fffff802`f56bca50 nt!RtlpExecuteHandlerForException+0xd
    04 ffff950a`d5fb7910 fffff802`f56bd683 nt!RtlDispatchException+0x430
    05 ffff950a`d5fb8000 fffff802`f57a1602 nt!KiDispatchException+0x1f3
    06 ffff950a`d5fb86b0 fffff802`f579d110 nt!KiExceptionDispatch+0xc2
    07 ffff950a`d5fb8890 fffff802`f56d456f nt!KiGeneralProtectionFault+0x3d0
    08 ffff950a`d5fb8a20 fffff802`f56edf67 nt!KiSelectReadyThread+0x16f
    09 ffff950a`d5fb8ab0 fffff802`f57a1003 nt!NtYieldExecution+0xc7
    0a ffff950a`d5fb8b00 00000000`53801e5c nt!KiSystemServiceCopyEnd+0x13
    0b 00000000`32e9ee48 00000000`00000000 0x53801e5c
    Is it only happening with this game?

    It looks like the CPU is still overclocked. According to this page the base clock is 4.0 GHz with a maximum boost of 4.2 GHz and yours is running at 4.335 GHz.

    Code:
    7: kd> !sysinfo cpuinfo
    [CPU Information]
    ~MHz = REG_DWORD 4335
    Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
    Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
    Identifier = REG_SZ AMD64 Family 21 Model 2 Stepping 0
    ProcessorNameString = REG_SZ AMD FX(tm)-8350 Eight-Core Processor           
    Update Status = REG_SZ Newer Patch Not Available"
    VendorIdentifier = REG_SZ AuthenticAMD
    I'd recommend uninstalling any software utilities which might be overclocking your CPU and going into the BIOS settings menu, loading default settings, and then Save & Exit.
      My Computer


  9. Posts : 7
    Windows 10 Pro
    Thread Starter
       #9

    I removed thhhe Asus tuning app and reverted the bios to default but said no changes were made. also ran thhe game in compat mode for windows 7 and moved the game files causing thhe screen to a seperate hdd and see if keeping thhe windows files and game files seperate work. I'll let you know. past 10 mins good thus far.
      My Computer


  10. Posts : 261
    Windows 10 Home 21H2
       #10

    If you get any new bugchecks please make the dumps available. Hopefully you've fixed it, though. Please do let us know.
      My Computer


 

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