Windows 10: Kernel Security Failure BSOD - Rarely used laptop

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  1.    4 Weeks Ago #1

    Kernel Security Failure BSOD - Rarely used laptop


    Hello Everyone,

    I realize there are numerous threads on this issue, but I am posting because this just came about out of the blue on this laptop and it is rarely used. I occasionally use it to write with a word processor and access my personal cloud at home. Not much else. About a week ago, after the login window appeared, I entered my password and I was redirected to my Microsoft account to obtain a new password. There was only one attempt to enter the password and I am certain it was correct, but I got redirected anyway. I changed the password and everything was fine for that session. Tonight, I started the computer and it seemed to boot into the desktop Ok, but no applications would open. I started the web browser |(edge) and it would not allow me to click on any links at all. I decided to restart the computer and encountered the BSOD with the kernel security failure error. After many attempts at a restart, I was finally able to enter my password on a blue screen and it sluggishly went to the desktop. I ran an AVG scan and performed several optimization tasks on AVG and for the moment it is running OK, but I have not attempted a reboot since.

    I have read the rules about posting on a BSOD and the file is attached. I would certainly appreciate some help on this one. The laptop is a one year old HP, AMD A10 processor with 8GB memory.
    Kernel Security Failure BSOD - Rarely used laptop Attached Files
      My ComputerSystem Spec


  2. Posts : 3,295
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       4 Weeks Ago #2

    Hello Sprocket,

    Welcome to TenForums

    There was only one of the crash dumps that could be read. Analysing this shows the following from the stack:

    Code:
    Start memory scan  : 0xfffff8029483d4b8 ($csp)
    End memory scan    : 0xfffff8029483e000 (Kernel Stack Base)
    
                   rsp : 0xfffff8029483d4b8 : 0xfffff8029260a529 : nt!KiBugCheckDispatch+0x69
    0xfffff8029483d4b8 : 0xfffff8029260a529 : nt!KiBugCheckDispatch+0x69
    0xfffff8029483d4f0 : 0x0063006900760072 :  !du "rviceModel\v4.0_"
    0xfffff8029483d4f8 : 0x0064006f004d0065 :  !du "eModel\v4.0_"
    0xfffff8029483d500 : 0x0076005c006c0065 :  !du "el\v4.0_"
    0xfffff8029483d5b8 : 0xfffff8029253f5f7 : nt!IopfCompleteRequest+0x117
    0xfffff8029483d5f8 : 0xfffff8029260a8d0 : nt!KiFastFailDispatch+0xd0
    0xfffff8029483d608 : 0xfffff80b7cc88ec2 : amdppm!PerfReadActualMasterCount+0x32
    0xfffff8029483d628 : 0xfffff8029254ba89 : nt!KiCheckForTimerExpiration+0xe9
    0xfffff8029483d630 : 0x0063006900760072 :  !du "rviceModel\v4.0_"
    0xfffff8029483d638 : 0x0064006f004d0065 :  !du "eModel\v4.0_"
    0xfffff8029483d640 : 0x0076005c006c0065 :  !du "el\v4.0_"
    0xfffff8029483d6d8 : 0xfffff80b7cc874f0 : amdppm!AcpiCStateIdleExecute+0x20
    0xfffff8029483d7d0 : 0xfffff8029483d7d8 : 0xfffff80292608c13 : nt!KiRaiseSecurityCheckFailure+0x3d3
    0xfffff8029483d7d8 : 0xfffff80292608c13 : nt!KiRaiseSecurityCheckFailure+0x3d3
    Unable to load image \SystemRoot\system32\DRIVERS\Smb_driver_AMDASF.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Smb_driver_AMDASF.sys
    *** ERROR: Module load completed but symbols could not be loaded for Smb_driver_AMDASF.sys
    0xfffff8029483d8d8 : 0xfffff8029257546e : nt!KeQueryUnbiasedInterruptTimePrecise+0x6e
    0xfffff8029483d928 : 0xfffff80b7b84275d : CLASSPNP!ClasspIdleTimerDpc+0x9d
    0xfffff8029483d9b8 : 0xfffff80b7b8426c0 : CLASSPNP!ClasspIdleTimerDpc
    0xfffff8029483d9c0 : 0xfffff8029289b380 : nt!KiInitialThread
    0xfffff8029483da58 : 0xfffff802925479bd : nt!KiRetireDpcList+0x43d
    0xfffff8029483da88 : 0xfffff80292406356 : hal!HalPerformEndOfInterrupt+0x16
    0xfffff8029483dab0 : 0xfffff8029289b380 : nt!KiInitialThread
    0xfffff8029483db20 : 0xfffff80b7b8426c0 : CLASSPNP!ClasspIdleTimerDpc
    0xfffff8029483db30 : 0xfffff8029260b7cf : nt!memset+0xcf
    0xfffff8029483dc18 : 0xfffff802925febd1 : nt!SwapContext+0x3b1
    0xfffff8029483dc58 : 0xfffff802925fadfa : nt!KiIdleLoop+0x5a
    0xfffff8029483dc78 : 0xfffff8029289b380 : nt!KiInitialThread
    Code:
    fffff802`9483d3c0  fffff80b`7f547300*** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
     SynTP+0x77300
    This would suggest the Synaptics touchpad drivers smb_driver_AMDASF.sys and synTP.sys need updating. For reference your currently installed ones are dated:
    Smb_driver_AMDASF.sys Wed Aug 16 14:24:31 2017
    SynTP.sys Wed Aug 16 14:24:06 2017
    Last edited by philc43; 4 Weeks Ago at 16:45. Reason: clarified driver dates
      My ComputersSystem Spec

  3.    4 Weeks Ago #3

    Thank you so much for your reply. Would an out of date touch pad driver cause this? If so, can I update this driver from within Windows itself?

    Many thanks again

    Bob
      My ComputerSystem Spec


  4. Posts : 3,295
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       4 Weeks Ago #4

    From the kernel memory dump recorded at the moment of the crash it certainly seems possible. Your best approach is to go via the Laptop manufacturers website and see if they have provided updated touchpad drivers.
      My ComputersSystem Spec

  5.    4 Weeks Ago #5

    Update: I just checked from Device Manager and the driver is up to date. It is time stamped with that date.
    Could I just reinstall the driver from Device Manager?

    Thanks

    Bob
      My ComputerSystem Spec


  6. Posts : 3,295
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       4 Weeks Ago #6

    Sorry, my post was not clear (I've now updated it), I was providing the date of your currently installed drivers so I do not know if they are the most up to date available.
      My ComputersSystem Spec

  7.    4 Weeks Ago #7

    I see, thanks. I will check HP's website and see if there is anything there. But last August hardly seems like an old driver. But, I am not the expert. Seems fitting. The warranty on this laptop ran out in February.

    Thanks for your help.

    Bob
      My ComputerSystem Spec


  • Posts : 3,295
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       4 Weeks Ago #8

    You are welcome! With the rapidly changing W10 operating system OEMs have a real problem keeping their drivers up to date. Some devices are having driver updates every few months!
      My ComputersSystem Spec

  •    4 Weeks Ago #9

    Well, maybe its back to the drawing board. I have the latest driver, I found one on HP's site but I got the message that the installed driver is newer than the one I downloaded.

    Oh goodness.

    Bob
      My ComputerSystem Spec


  • Posts : 16,476
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #10

    For HP computers there are 2 and possible 3 methods to update drivers using HP as the source of the drivers.
    1) HP support assistant
    2) HP softpaq download manager for the business line computers
    3) Manual download directly from the HP website.

    Please confirm the model: HP Notebook - 15-ba042na

    The current BIOS: BIOS Version/Date Insyde F.17, 01/09/2016 SMBIOS Version 2.8
    Most up to date BIOS for the computer's configuration: F.31 Rev.A

    Run the HP support assistant to see if there are any other drivers that need updating.


    This is the link for the HP support assistant applicable to your computer's configuration:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    This is a link to update the computer's BIOS:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
      My ComputerSystem Spec


  •  
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