Windows 10: Kernel Security Failure BSOD - Rarely used laptop

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  1.    26 Mar 2018 #11

    zbook said: View Post
    For HP computers there are 2 and possible 3 methods to update drivers using HP as the source of the drivers.
    1) HP support assistant
    2) HP softpaq download manager for the business line computers
    3) Manual download directly from the HP website.

    Please confirm the model: HP Notebook - 15-ba042na

    The current BIOS: BIOS Version/Date Insyde F.17, 01/09/2016 SMBIOS Version 2.8
    Most up to date BIOS for the computer's configuration: F.31 Rev.A

    Run the HP support assistant to see if there are any other drivers that need updating.


    This is the link for the HP support assistant applicable to your computer's configuration:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    This is a link to update the computer's BIOS:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    Thank you for your reply. I have already run the HP Support app several times and no new drivers are identified. I did note the BIOS update, but to be honest I am very nervous about updating the BIOS. A number of years ago a killed a laptop trying to update the BIOS and rendered it useless.

    Oddly, today I have had no issues and the laptop seems to have returned to normal. I searched for anything I could have downloaded that may have caused this issue and the only thing I could think of was installing CPU-Z. I want to upgrade the memory in this laptop to 16GB and I installed CPU-Z to correctly identify what to buy. I have now uninstalled it just in case that was the culprit. But, as of now, everything is OK. I would have liked to resolve what the issue was to prevent it in the future, but I am happy just to have the working laptop back.

    Many thanks for your help

    Bob
      My ComputerSystem Spec


  2. Posts : 3,427
    3-Win-7Prox64 2-Win10Prox64
       26 Mar 2018 #12

    Hi,
    If you want to upgrade memory buy a kit not just try to match an existing stick
    But if you must to save a little money use this for upgrade and matching options
    Crucial System Scanner | Crucial.com
      My ComputersSystem Spec

  3.    26 Mar 2018 #13

    ThrashZone said: View Post
    Hi,
    If you want to upgrade memory buy a kit not just try to match an existing stick
    But if you must to save a little money use this for upgrade and matching options
    Crucial System Scanner | Crucial.com
    Thank you, I have done just that using Crucial's Scanner. As it turns out, the brand I have installed in Micron and Crucial has the same matching brand. There is a BIG difference in price between an 8GB stick and 16GB. It appears to be matching,

    Thank you for your help

    Bob
      My ComputerSystem Spec


  4. Posts : 3,427
    3-Win-7Prox64 2-Win10Prox64
       26 Mar 2018 #14

    Hi,
    Yeah Crucial isn't cheap but they do have good support and compatibility claims
    Save some back and forth shipping costs maybe
    Pick your poison :)
      My ComputersSystem Spec


  5. Posts : 19,218
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Mar 2018 #15

    The most up to date version of Windows is 1709.
    After upgrading from Windows 1703 to 1709 the most up to date version of Windows can become corrupt.
    Corruption can be found when running sfc /scannow or dism /online /cleanup-image /restorehealth.
    The operating system may have a change in performance as the symptom.

    In a similar fashion the most up to date driver can become corrupt.
    The most up to date driver can cause BSOD.
    When a misbehaving driver is identified and there is no newer driver the driver can be uninstalled and re-installed.
    This should fix the misbehaving driver.

    At times also the most up to date driver can cause BSOD. This happened last year with Realtek drivers on ASUS notebooks. To fix the BSOD we had to roll back the drivers in many threads. So the goal is system stability and to maintain or improve performance.

    For the BIOS there are many upgrades that were missed. Review each of the explanations for each of the missed BIOS upgrades. If they are to fix a known problem that can impact the computer or if they indicate that they are to improve system stability they should be installed.
    HP has a forum in which you can make a post and get feedback similar to Ten Forums.
      My ComputerSystem Spec

  6.    26 Mar 2018 #16

    Thank you zbook, I appreciate your help. I have been on the HP forum and I will return there with this issue. As I mentioned before, so far today there has been no issue and it has been fine. Hopefully, it was just a one off anomaly, but I am going to continue researching to try to prevent any future problems.

    Thanks again for your help.

    Bob
      My ComputerSystem Spec


  7. Posts : 19,218
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Mar 2018 #17

    If there are any up to date drivers that cause BSOD you can use the information in this link:
    Updating a driver. - Microsoft Community
      My ComputerSystem Spec


 
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