Windows 10: Random Crashing to black screen, only Task Manager will Display

  1.    4 Weeks Ago #1

    Random Crashing to black screen, only Task Manager will Display


    My Windows 10 pc randomly (but getting more frequent....hours, 10' of minutes) keeps crashing back to a black screen. My only action that seems to work is Ctrl/Alt/Del into task manager, where nothing seems to be running at a high load. Rebooting is the only action that clears the fault....until next time.
    I've attached the resulting zip file from the utility "log collector v2-beta08"
    This set of files was created after the next reboot from a typical crash.
    Any help would be much appreciated......
    Random Crashing to black screen, only Task Manager will Display Attached Files
      My ComputerSystem Spec

  2.    4 Weeks Ago #2

    When it happens again in task manager start a new task and run explorer does the desktop load? It's likely that your disk is corrupted due to crash run a full Check disk
      My ComputerSystem Spec

  3.    4 Weeks Ago #3

    I tried restarting explorer from task manager, and also starting a new task “explorer” but in both cases the desktop remains blank (but task manager stays open)
      My ComputerSystem Spec


  4. Posts : 3,286
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       4 Weeks Ago #4

    I can see that audacity.exe is causing some problems. Is this something you can disable or uninstall to see if it makes a difference?

    The following series of events occurred which resulted in explorer being terminated:

    Code:
    Event[10514]:
      Log Name: Application
      Source: Application Hang
      Date: 2018-03-25T14:23:52.629
      Event ID: 1002
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: PaulinesComp
      Description: 
    The program audacity.exe version 2.1.3.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
     Process ID: 2728
     Start Time: 01d3c43c344c045a
     Termination Time: 33
     Application Path: C:\Program Files (x86)\Audacity\audacity.exe
     Report Id: 8655d8c0-1d72-4bec-9597-d0b9a0ea6f7f
     Faulting package full name: 
     Faulting package-relative application ID: 
    
    
    Event[10515]:
      Log Name: Application
      Source: Windows Error Reporting
      Date: 2018-03-25T14:23:52.949
      Event ID: 1001
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: PaulinesComp
      Description: 
    Fault bucket , type 0
    Event Name: AppHangXProcB1
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: audacity.exe
    P2: 2.1.3.0
    P3: 58c00f33
    P4: 6bf7
    P5: 134217856
    P6: svchost.exe:AudioClientRpc
    P7: 0.0.0.0
    P8: 
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5332.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5345.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53B4.tmp.txt
    \\?\C:\Users\pauli\AppData\Local\Temp\WER5F0A.tmp.appcompat.txt
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_audacity.exe_1c93b317fd9f579e9ec16ed9f1bd438244cc85d_ac9159d3_211f84a2
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report ID: 8655d8c0-1d72-4bec-9597-d0b9a0ea6f7f
    Report Status: 97
    Hashed bucket: 
    
    Event[10516]:
      Log Name: Application
      Source: ESENT
      Date: 2018-03-25T14:24:04.380
      Event ID: 916
      Task: General
      Level: Information
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: PaulinesComp
      Description: 
    SettingSyncHost (10692,G,0) The beta feature EseDiskFlushConsistency is enabled in ESENT due to the beta site mode settings 0x800000.
    
    Event[10517]:
      Log Name: Application
      Source: Microsoft-Windows-Winsrv
      Date: 2018-03-25T14:24:14.977
      Event ID: 10002
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: PaulinesComp
      Description: 
    The following application was terminated because it stopped responding: mep.exe.
    
    Event[10518]:
      Log Name: Application
      Source: Microsoft-Windows-Winsrv
      Date: 2018-03-25T14:24:20.004
      Event ID: 10002
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: PaulinesComp
      Description: 
    The following application was terminated because it stopped responding: explorer.exe.
      My ComputersSystem Spec

  5.    4 Weeks Ago #5

    Interesting. Checking in control panel programs, it seems I have two verions of Audacity installed. I uninstalled one, but on trying to uninstall the second, windows couldn’t find the uninstall exe. I assume that went with the first uninstall. The best I could do was delete the Audacity folder in programs(86). I’ve then dowloaded and installed the one latest version of Audacity. There’s now just one version showing in my programs list, and it does open and run.......so.....time will tell. Thanks. Let’s see what happens over the next day or two.
      My ComputerSystem Spec

  6.    3 Weeks Ago #6

    Hasn’t fixed it. trying to open Audacity this morning. The smallish Audacity splash window shows, but goes no further, just hangs there. Also, trying to double click open any audio mp3 file brings up the Groove splash screen, but this equally goes no further, just hangs. Haven’t had the typical black screen yet.
      My ComputerSystem Spec


 

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