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#1
Random Reboots after a few minutes of inactivity
Firstly - I do not know if this is a BSOD problem so apologies if I've posted incorrectly and please move my post in that case. I'm assuming it might be BSODs because sometimes we get a blue screen with unsmiley face (nothing like the data dumps that I used to see years ago), is the MS's new 'friendly' BSOD?
Anyway, some time ago the laptop started to randomly reboot, usually after it had been left idle for just a few minutes. As no-one was in front of the screen we were never able to see any messages etc. though occasionally caught sight of the blue screen with unsmiley face. It was happening several times a day, with no particular pre-reboot activity.
We thought we had solved this by doing an in-place upgrade, and the laptop was fine for some weeks. In the last few days it has started the random reboots again, usually just a few minutes after it has been left idle.
The only recent addition to the laptop was installing Bluestacks in order to run Whatsapp. But as this wasn't installed when the problem happened previously (before in-place upgrade) this could be a red herring.
I have run the collection tool and attached the results.
As I'm not that technical I would appreciate guidance in simple language please :)
UPDATE: managed to see the blue screen/unsmiley face this time (the usual reboot after a few minutes). It says 'Unexpected kernel mode trap' and for more info to go onto Microsoft site and look at 'Stopcode'.
Last edited by SaggyMaggyPoo; 23 Mar 2018 at 12:21. Reason: More information