Windows 10: Random Reboots after a few minutes of inactivity Solved

  1. SaggyMaggyPoo's Avatar
    Posts : 195
    Win 10 64bit with AU
       23 Mar 2018 #1

    Random Reboots after a few minutes of inactivity


    Firstly - I do not know if this is a BSOD problem so apologies if I've posted incorrectly and please move my post in that case. I'm assuming it might be BSODs because sometimes we get a blue screen with unsmiley face (nothing like the data dumps that I used to see years ago), is the MS's new 'friendly' BSOD?

    Anyway, some time ago the laptop started to randomly reboot, usually after it had been left idle for just a few minutes. As no-one was in front of the screen we were never able to see any messages etc. though occasionally caught sight of the blue screen with unsmiley face. It was happening several times a day, with no particular pre-reboot activity.

    We thought we had solved this by doing an in-place upgrade, and the laptop was fine for some weeks. In the last few days it has started the random reboots again, usually just a few minutes after it has been left idle.

    The only recent addition to the laptop was installing Bluestacks in order to run Whatsapp. But as this wasn't installed when the problem happened previously (before in-place upgrade) this could be a red herring.

    I have run the collection tool and attached the results.

    As I'm not that technical I would appreciate guidance in simple language please :)

    UPDATE: managed to see the blue screen/unsmiley face this time (the usual reboot after a few minutes). It says 'Unexpected kernel mode trap' and for more info to go onto Microsoft site and look at 'Stopcode'.
    Random Reboots after a few minutes of inactivity Attached Files
    Last edited by SaggyMaggyPoo; 23 Mar 2018 at 12:21. Reason: More information
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,605
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       23 Mar 2018 #2

    Hi Maggi,

    The crash dumps identify epp.sys as the possible cause. This driver comes from the Emsisoft antivirus package and so I would suggest completely removing it and seeing if stops the BSOD events. Windows Defender will work fine as an AV and I see you also have Malwarebytes so you are well protected.

    Code:
    BugCheck 7F, {8, fffff80315e4de50, ffff86025271df60, fffff80313b2abb0}
    
    *** WARNING: Unable to verify timestamp for epp.sys
    *** ERROR: Module load completed but symbols could not be loaded for epp.sys
    Probably caused by : epp.sys ( epp+11499 )
      My ComputersSystem Spec

  3. SaggyMaggyPoo's Avatar
    Posts : 195
    Win 10 64bit with AU
    Thread Starter
       24 Mar 2018 #3

    Thank you for this Phil,

    You rang a bell - after doing the in-place upgrade Emsisoft wasn't reinstalled for a while, and all was okay. But it was reinstalled a couple of weeks ago.

    Emsisoft is being uninstalled as I write this, and I will also contact Emsisoft to see what they say. We have Emsisoft installed on 2 same-model Dell Inspiron laptops and on one there have been no problems while the other is being a pain.

    I won't mark this as solved until we've checked out the laptop, but fingers crossed...

    Maggi
      My ComputerSystem Spec

  4. SaggyMaggyPoo's Avatar
    Posts : 195
    Win 10 64bit with AU
    Thread Starter
       25 Mar 2018 #4

    Seems that Emsisoft was the problem (though they are highlighting that word 'probably' in the log) so we've got them on the case.

    Thanks again Phil
      My ComputerSystem Spec

  5. philc43's Avatar
    Posts : 3,605
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       25 Mar 2018 #5

    You are welcome:) Let us know if you get any more feedback from them.
      My ComputersSystem Spec


 

Related Threads
After upgrading my laptop from Windows 8.1 to 10 last week. My laptop sleep unexpectedly after 1-2 mins of inactivity. Yes, it's sleep, not just turning the monitor off. I already set my power management setting to "never" turn off screen or...
I recently updated from Window 8.1 to Windows 10. The upgrade went fairly well except for my laptop monitor turning off after 1 or 2 minutes of inactivity. I have changed all power settings to appropriate times. At times, normally after a fresh...
PC hard-reboots after 10-20 minutes in BSOD Crashes and Debugging
When my machine has been off for a longer period of time, usually over night it hard resets after 10-20 minutes in game. When it comes back after the hard reboot it runs fine and no more hard resets.
Hello I have used this site before for help with my computer problems and it never failed, but now I can't find the answer, hope this thread helps I have had my pc for 5 years now, it always worked fine. GA-X79-UD7 I7-3930k GTX 770 ...
My ASUS All-in-one PC running windows 10 was shut down for 6 weeks while I was travelling. When I turned it on a few days ago the background screen was different. Now it reboots after being idle for a few minutes. I tried all I know with power...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:52.
Find Us