Windows 10: BSOD randomly happens while on chrome and spotify

  1.    16 Mar 2018 #1

    BSOD randomly happens while on chrome and spotify


    I've just gotten a BSOD. I thought i've only had one and there seems to be more dates than I was aware of that contain dump files. Please let me know where the problem might lie!

    Thanks to whoever is willing to help!

    Any info don't hesitate to ask!
      My ComputerSystem Spec

  2.    16 Mar 2018 #2

    Hi leafs580,

    It looks like your crashes are caused by hardware issues.

    From the event logs I see several instances of hardware errors, all with the same description.
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-02-01T23:37:27.969
      Event ID: 20
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      Computer: MAINDESKTOP
    A fatal hardware error has occurred.
    Component: AMD Northbridge
    Error Source: Machine Check Exception
    Error Type: 11
    Processor APIC ID: 0

    Furthermore the crash dumps also indicate an issue with your hardware:
    Common Platform Error Record @ ffff9c84e77ef038
    Record Id     : 01d3bcd6f094d2e6
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 3/16/2018 3:29:09 (UTC)
    Flags         : 0x00000002 PreviousError
    Section 0     : Processor Generic
    Descriptor    @ ffff9c84e77ef0b8
    Section       @ ffff9c84e77ef190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000630f01
    Processor ID  : 0x0000000000000000
    Section 1     : x86/x64 Processor Specific
    Descriptor    @ ffff9c84e77ef100
    Section       @ ffff9c84e77ef250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000000
    CPU Id        : 01 0f 63 00 00 08 04 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ ffff9c84e77ef250
    Section 2     : x86/x64 MCA
    Descriptor    @ ffff9c84e77ef148
    Section       @ ffff9c84e77ef2d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xf2000010000b0c0f

    From my understanding this is likely a CPU issue, specifically with the part that governs PCIe and memory access. Fixing this would require a replacement. But first I'd suggest you try a few things.

    1.) Verify all voltages and clock speeds are at their defaults, and that your system is operating at a normal temperature.
    2.) Go to Gigabyte's site and see if there are any BIOS updates available for your motherboard.
    3.) Check your RAM using memtest86+, let it run for 8 loops or until it runs into an error.
      My ComputerSystem Spec

  3.    17 Mar 2018 #3

    Thanks for the quick and swift analysis! I have updated my bios and ill do a memtest. Overall my system is cool but since having an AMD CPU I average 50-75 degrees Celsius even with a premium cooling fan. It used to be even worse with the stock cooler. Ill monitor and if there's any new dump files i'll upload!
      My ComputerSystem Spec


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