Windows 10: Windows 10 runs ok then progressively dies

  1.    15 Mar 2018 #1

    Windows 10 runs ok then progressively dies

    I've been directed here from the general forum since it sounds like I have a hardware issue. My symptoms are:

    Windows 10 Pro, version 1709
    Everything OK from bootup for several minutes/an hour or two/perhaps all day, then:
    Firefox browser won't start. Chrome browser won't start.
    Edge browser will start, but won't accept any keyboard input into any fields.
    Other applications run but are very sluggish.
    Starting task manager, both firefox and chrome are shown as running processes even though they haven't displayed on screen.
    CPU load about 10%, memory usage about 4Gb of the installed 8Gb.
    Any application that is minimised on the task bar now has a dormant icon which does nothing if clicked.
    Clicking the start button once does nothing, but then clicking a second time opens up the tiles menu.
    In task manager, selecting Windows Explorer process and restarting this clears the screen to black, apart from the task manager window which still shows.
    Nothing further can be done apart from restarting the computer. All is then well again, symptoms gone for several minutes/an hour or two/all day, then back to square one, all the above.
    Ran Malwarebytes scan which showed no problems.
    Ran full scan with Windows Defender, no problems found.
    Ran DISM.exe /Online /Cleanup-image /Restorehealth from an elevated command prompt.
    Ran sfc /scannow from an elevated command prompt. No issues reported.

    I was advised to do an in-place upgrade to resolve the above, but to make an image backup of the system disc first.
    I booted from an Acronis bootable CD, created an image, but Acronis hung part way through the verify.
    A second attempt hung part way through the image creation.

    So, I'm assuming a hardware fault, motherboard/memory/SSD, but which. While it's OK, it's OK so no issue to find. When it's not OK, it's too late to probe further!

    Any advice would be appreciated.
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,606
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       16 Mar 2018 #2

    Try posting the log files from the beta08 log collector provided at the bottom of the BSOD Posting Instructions given above. These can provide a lot of information to help us advise you.
      My ComputersSystem Spec

  3.    16 Mar 2018 #3

    Thanks for that advice. I've attached the DM log report as requested.....
    Windows 10 runs ok then progressively dies Attached Files
      My ComputerSystem Spec

  4.    16 Mar 2018 #4

    Oops, sorry, I used the earlier log collector tool. This time attached here is the report from the beta08 version of the tool.
    Windows 10 runs ok then progressively dies Attached Files
      My ComputerSystem Spec


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