System hang/freeze randomly for Clevo P950HR laptop

zeezee · 15 Mar 2018

Hi,

I have an Aftershock PRIME-15 laptop from Singapore, which is actually a Clevo P950HR laptop.

I've been getting random system hangs recently and it was quite frustrating as I use it for work. When the system freezes, my mouse and keyboard stops responding (both USB and PS2), and my music/audio goes off. I tried to ping my laptop from another PC, and it seems to be okay. In the end I have to force a system reboot and lose all my work.

After hitting this issue the first time, I have enabled the hotkey to force a BSOD when the system freezes.

Here's the link for the full memory dump file.
MEMORY (3).7z - Google Drive

The minidump file is in the attachment.

Thanks :)

axe0 · 15 Mar 2018

Hi zeezee,

Please run driver verifier according to the below settings. I'd like to compare the drivers from the crash dump(s) (assuming any crash occurs) with the flagged drivers from the kernel dump.

Configure Driver VerifierPlease run driver verifier using the following settings for 48 hours.

Special Pool
Force IRQL checking
Pool Tracking
Deadlock Detection
Security Checks
Miscellaneous Checks
Power framework delay fuzzing
DDI compliance checking

Warning: driver verifier can cause boot issues and/or performance issues.

Make sure that you have recovery media, if needed you can create it.
Configure a restore point prior enabling driver verifier.

Resetting driver verifier options (recommended in this order)

In normal mode open an administrator command prompt and enter the below command
In safe mode open an administrator command prompt and enter the below command
On 3 boot failures, you'll boot automatically to the recovery options,
- click Troubleshoot
- go to the advanced options
- choose command prompt
- enter the below command
Boot with the recovery media, see above 4 steps in option 3.
Via the recovery options or recovery media, select a restore point prior enabling driver verifier

Code:

verifier /reset

Crashed when running driver verifier

Reset driver verifier
Boot in normal mode if necessary
Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs

What is driver verifier?Driver verifier is a built-in tool that allows to check drivers on what they do.If a driver performs an action that could result in

security corruption,
access to data it shouldn't have,
data corruption in the RAM,
anything else that could give exceptions

driver verifier catches the driver and crashes the system.

zeezee · 16 Mar 2018

Hi axe0,

Thank you for your reply.

I have enabled the settings just now and will let you know the outcome in 48 hours.

Thanks :)

zeezee · 19 Mar 2018

Hi,

My laptop froze again just now and here is the new memory dump file as attached.

MEMORY (4).7z - Google Drive

Thanks

axe0 · 19 Mar 2018

A manually initiated crash wasn't what I hoped for, because it shows many different drivers. With driver verifier I was trying to figure out if those drivers are involved.

Since it does not look to be, please run the below test. As you have 32GB I recommend to reserve a few days for it, or remove either of the sticks. This test will take 1/2 days with 32GB.

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

zeezee · 19 Mar 2018

Hi axe0,

I have run memtest86 a few weeks ago and found zero errors. I will try to run another time whenever I can.

Yes, I manually initiated the crash because my system froze. My mouse, keyboard and audio goes off, but my network file shares were still accessible. I didn't try to remote desktop into my laptop though.

So far, there were no BSODs caused by Driver Verifier. I still have Driver Verifier on right now, will turn it off tonight by 10:00pm GMT+8.

I don't think I am able to remove the RAM sticks myself as I fear that it may void my warranty. I will check with my reseller for this.

Thanks

zeezee · 23 Mar 2018

Hi axe0,

I just encountered another system hang again.

I found that there's one resource having very high contention count. Is this related to the random freezes?

Code:

0: kd> !locks**** DUMP OF ALL RESOURCE OBJECTS ****
KD: Scanning for held locks..............................................................................................

Resource @ 0xffffa701f5591260    Shared 1 owning threads
    Contention Count = 57831
    NumberOfExclusiveWaiters = 17
     Threads: ffffa701f8b91440-01<*> 

     Threads Waiting On Exclusive Access:
              ffffa701f9930080       ffffa701f9849080       ffffa701f9554240       ffffa701f9f61080       
              ffffa7020cb46080       ffffa701f9af4080       ffffa701fc01f080       ffffa701f86c6080       
              ffffa701f88df080       ffffa702086a2700       ffffa7020d30b080       ffffa701fa0cb040       
              ffffa702088a8040       ffffa701fbcce080       ffffa7020b5f9040       ffffa7020bf23200       
              ffffa701fa984340       
KD: Scanning for held locks....

Resource @ 0xffffa701f6dca4f0    Exclusively owned
    Contention Count = 256
     Threads: ffffa701f53b6040-01<*> 
KD: Scanning for held locks..

Resource @ 0xffffa701f6ddc010    Exclusively owned
    Contention Count = 921386514
    NumberOfSharedWaiters = 2
    NumberOfExclusiveWaiters = 77
     Threads: ffffa70204bab700-01<*> ffffa7020253c080-01    ffffa701f9918700-01    

     Threads Waiting On Exclusive Access:
              ffffa701fb57c700       ffffa701f893a080       ffffa701f8877500       ffffa701fae37080       
              ffffa701fadc6700       ffffa701f8878080       ffffa701f9397080       ffffa701f7b62700       
              ffffa7020c34b700       ffffa70208487080       ffffa7020d125080       ffffa701f15f0080       
              ffffa701f08a7080       ffffa7020d304700       ffffa702039ab080       ffffa7020c049080       
              ffffa701fadb5700       ffffa70208602080       ffffa701fa8db080       ffffa701fb280080       
              ffffa7020c1e0700       ffffa701feb87700       ffffa701fa171700       ffffa7020c0da080       
              ffffa702059de700       ffffa70204ac0700       ffffa7020c9ca080       ffffa701f1838700       
              ffffa7020bfb4080       ffffa7020ce8a600       ffffa701fab52080       ffffa7020c562080       
              ffffa701fabc5700       ffffa70200f71700       ffffa7020c793080       ffffa7020ca4b080       
              ffffa7020ca80080       ffffa7020837b700       ffffa70201b48700       ffffa70209cc52c0       
              ffffa701fbacb080       ffffa70208791080       ffffa7020dd25080       ffffa7020cd9b080       
              ffffa7020f97e700       ffffa701fa086640       ffffa70204410700       ffffa7020cc10040       
              ffffa701fb2da700       ffffa7020fdd4080       ffffa7020f969700       ffffa70210779700       
              ffffa7020c9b0080       ffffa70208093700       ffffa7020b972700       ffffa7020c780080       
              ffffa701f88e41c0       ffffa701fb5cf080       ffffa702098b1700       ffffa7020fa56080       
              ffffa701f9c49080       ffffa70206bfa080       ffffa70206aa0080       ffffa7020628b580       
              ffffa7020fde7080       ffffa7020fb78080       ffffa7020c933080       ffffa701f887c080       
              ffffa7020dd5e700       ffffa7020784c700       ffffa7020c4e5700       ffffa7020c95b700       
              ffffa7020d2bc700       ffffa7020c8bf080       ffffa7020d0e2080       ffffa701fae70080       
              ffffa701fb23b700       
KD: Scanning for held locks...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................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269089 total locks, 3 locks currently held
0: kd> !locks -v 0xffffa701f6ddc010

Resource @ 0xffffa701f6ddc010    Exclusively owned
    Contention Count = 921386514
    NumberOfSharedWaiters = 2
    NumberOfExclusiveWaiters = 77
     Threads: ffffa70204bab700-01<*> 

     THREAD ffffa70204bab700  Cid 4d24.371c  Teb: 0000007d69942000 Win32Thread: ffffa70203b286a0 WAIT: (WrPushLock) KernelMode Non-Alertable
SuspendCount 1
         ffffcd8c57e77320  SynchronizationEvent
     Not impersonating
     DeviceMap                 ffff898660a86230
     Owning Process            ffffa701f0d50300       Image:         chrome.exe
     Attached Process          N/A            Image:         N/A
     Wait Start TickCount      10120134       Ticks: 26930 (0:00:07:00.781)
     Context Switch Count      2203265        IdealProcessor: 7             
     UserTime                  00:08:36.375
     KernelTime                00:02:33.718
     Win32 Start Address 0x00007ff6dedebe30
     Stack Init ffffcd8c57e77b90 Current ffffcd8c57e76f20
     Base ffffcd8c57e78000 Limit ffffcd8c57e71000 Call 0000000000000000
     Priority 15 BasePriority 8 PriorityDecrement 80 IoPriority 2 PagePriority 5
     Child-SP          RetAddr           Call Site
     ffffcd8c`57e76f60 fffff800`f52bb460 nt!KiSwapContext+0x76
     ffffcd8c`57e770a0 fffff800`f52badde nt!KiSwapThread+0x190
     ffffcd8c`57e77160 fffff800`f52ba5b9 nt!KiCommitThreadWait+0x10e
     ffffcd8c`57e77200 fffff800`f5239cdc nt!KeWaitForSingleObject+0x1c9
     ffffcd8c`57e772e0 fffff800`f524af7d nt!ExfAcquirePushLockExclusiveEx+0x2ec
     ffffcd8c`57e773a0 fffff807`89a06822 nt!ExAcquirePushLockExclusiveEx+0x15d
     ffffcd8c`57e773e0 fffff807`89acae94 dxgkrnl!DXGFASTMUTEX::Acquire+0xa6
     ffffcd8c`57e77410 fffff807`89ac4a41 dxgkrnl!DXGGLOBAL::ReferenceAdapterByLuid+0x64
     ffffcd8c`57e77450 fffff807`89ac453b dxgkrnl!DxgkIsVirtualizationDisabledForTarget+0x41
     ffffcd8c`57e77500 fffff622`0b81f533 dxgkrnl!DxgkDisplayConfigDeviceInfo+0xdb
     ffffcd8c`57e77900 fffff622`0b81f33a win32kbase!DrvDisplayConfigGetDeviceInfo+0x93
     ffffcd8c`57e77940 fffff800`f5389003 win32kbase!NtUserDisplayConfigGetDeviceInfo+0x16a
     ffffcd8c`57e77a00 00007ffb`dd5a7de4 nt!KiSystemServiceCopyEnd+0x13 (TrapFrame @ ffffcd8c`57e77a00)
     0000007d`69bfce08 00000000`00000000 0x00007ffb`dd5a7de4

ffffa7020253c080-01    

     THREAD ffffa7020253c080  Cid 1f0c.37a0  Teb: 0000000000e7e000 Win32Thread: ffffa701fafa7920 WAIT: (WrResource) KernelMode Non-Alertable
         ffffcd8c56c57858  SynchronizationEvent
     IRP List:
         ffffa702039911d0: (0006,04c0) Flags: 00060000  Mdl: 00000000
     Not impersonating
     DeviceMap                 ffff898660a86230
     Owning Process            ffffa701f9fc4080       Image:         explorer.exe
     Attached Process          N/A            Image:         N/A
     Wait Start TickCount      10147060       Ticks: 4 (0:00:00:00.062)
     Context Switch Count      56151          IdealProcessor: 0             
     UserTime                  00:00:01.437
     KernelTime                00:00:01.671
     Win32 Start Address 0x00007ffbe0bc42c0
     Stack Init ffffcd8c56c57b90 Current ffffcd8c56c573c0
     Base ffffcd8c56c58000 Limit ffffcd8c56c51000 Call 0000000000000000
     Priority 8 BasePriority 8 PriorityDecrement 0 IoPriority 2 PagePriority 5
     Child-SP          RetAddr           Call Site
     ffffcd8c`56c57400 fffff800`f52bb460 nt!KiSwapContext+0x76
     ffffcd8c`56c57540 fffff800`f52badde nt!KiSwapThread+0x190
     ffffcd8c`56c57600 fffff800`f52ba5b9 nt!KiCommitThreadWait+0x10e
     ffffcd8c`56c576a0 fffff800`f52b85fd nt!KeWaitForSingleObject+0x1c9
     ffffcd8c`56c57780 fffff800`f524f6fd nt!ExpWaitForResource+0x6d
     ffffcd8c`56c57800 fffff800`f525070a nt!ExpAcquireResourceSharedLite+0x43d
     ffffcd8c`56c578a0 fffff622`0b7f947c nt!ExEnterCriticalRegionAndAcquireResourceShared+0x4a
     ffffcd8c`56c578e0 fffff622`0b4de0f8 win32kbase!EnterSharedCrit+0x3c
     ffffcd8c`56c57920 fffff800`f5389003 win32kfull!NtUserGetForegroundWindow+0x38
     ffffcd8c`56c57a00 00007ffb`dd5a1804 nt!KiSystemServiceCopyEnd+0x13 (TrapFrame @ ffffcd8c`56c57a00)
     00000000`1353f818 00000000`00000000 0x00007ffb`dd5a1804

ffffa701f9918700-01    

     THREAD ffffa701f9918700  Cid 1164.32ac  Teb: 0000003296b14000 Win32Thread: ffffa701f0efc6a0 WAIT: (WrResource) KernelMode Non-Alertable
         ffffcd8c5a1c78f8  SynchronizationEvent
     Not impersonating
     DeviceMap                 ffff898661bcc5b0
     Owning Process            ffffa7020dcc4580       Image:         conhost.exe
     Attached Process          N/A            Image:         N/A
     Wait Start TickCount      10147035       Ticks: 29 (0:00:00:00.453)
     Context Switch Count      390            IdealProcessor: 3             
     UserTime                  00:00:00.000
     KernelTime                00:00:00.000
     Win32 Start Address 0x00007ffbc9111480
     Stack Init ffffcd8c5a1c7b90 Current ffffcd8c5a1c7460
     Base ffffcd8c5a1c8000 Limit ffffcd8c5a1c1000 Call 0000000000000000
     Priority 8 BasePriority 8 PriorityDecrement 0 IoPriority 2 PagePriority 5
     Child-SP          RetAddr           Call Site
     ffffcd8c`5a1c74a0 fffff800`f52bb460 nt!KiSwapContext+0x76
     ffffcd8c`5a1c75e0 fffff800`f52badde nt!KiSwapThread+0x190
     ffffcd8c`5a1c76a0 fffff800`f52ba5b9 nt!KiCommitThreadWait+0x10e
     ffffcd8c`5a1c7740 fffff800`f52b85fd nt!KeWaitForSingleObject+0x1c9
     ffffcd8c`5a1c7820 fffff800`f524f6fd nt!ExpWaitForResource+0x6d
     ffffcd8c`5a1c78a0 fffff800`f525070a nt!ExpAcquireResourceSharedLite+0x43d
     ffffcd8c`5a1c7940 fffff622`0b7f947c nt!ExEnterCriticalRegionAndAcquireResourceShared+0x4a
     ffffcd8c`5a1c7980 fffff622`0b42e7ac win32kbase!EnterSharedCrit+0x3c
     ffffcd8c`5a1c79c0 fffff800`f5389003 win32kfull!NtUserNotifyWinEvent+0x2c
     ffffcd8c`5a1c7a00 00007ffb`dd5a1624 nt!KiSystemServiceCopyEnd+0x13 (TrapFrame @ ffffcd8c`5a1c7a00)
     00000032`96cff108 00000000`00000000 0x00007ffb`dd5a1624



     Threads Waiting On Exclusive Access:
              ffffa701fb57c700       ffffa701f893a080       ffffa701f8877500       ffffa701fae37080       
              ffffa701fadc6700       ffffa701f8878080       ffffa701f9397080       ffffa701f7b62700       
              ffffa7020c34b700       ffffa70208487080       ffffa7020d125080       ffffa701f15f0080       
              ffffa701f08a7080       ffffa7020d304700       ffffa702039ab080       ffffa7020c049080       
              ffffa701fadb5700       ffffa70208602080       ffffa701fa8db080       ffffa701fb280080       
              ffffa7020c1e0700       ffffa701feb87700       ffffa701fa171700       ffffa7020c0da080       
              ffffa702059de700       ffffa70204ac0700       ffffa7020c9ca080       ffffa701f1838700       
              ffffa7020bfb4080       ffffa7020ce8a600       ffffa701fab52080       ffffa7020c562080       
              ffffa701fabc5700       ffffa70200f71700       ffffa7020c793080       ffffa7020ca4b080       
              ffffa7020ca80080       ffffa7020837b700       ffffa70201b48700       ffffa70209cc52c0       
              ffffa701fbacb080       ffffa70208791080       ffffa7020dd25080       ffffa7020cd9b080       
              ffffa7020f97e700       ffffa701fa086640       ffffa70204410700       ffffa7020cc10040       
              ffffa701fb2da700       ffffa7020fdd4080       ffffa7020f969700       ffffa70210779700       
              ffffa7020c9b0080       ffffa70208093700       ffffa7020b972700       ffffa7020c780080       
              ffffa701f88e41c0       ffffa701fb5cf080       ffffa702098b1700       ffffa7020fa56080       
              ffffa701f9c49080       ffffa70206bfa080       ffffa70206aa0080       ffffa7020628b580       
              ffffa7020fde7080       ffffa7020fb78080       ffffa7020c933080       ffffa701f887c080       
              ffffa7020dd5e700       ffffa7020784c700       ffffa7020c4e5700       ffffa7020c95b700       
              ffffa7020d2bc700       ffffa7020c8bf080       ffffa7020d0e2080       ffffa701fae70080       
              ffffa701fb23b700       
1 total locks

Will run the memtest86 over the weekend.

Thanks

axe0 · 23 Mar 2018

They are related, but not relevant.
Most of them are threads from the same process, after waiting for the lock to be freed they swap the context when the system crashes.

zeezee · 24 Mar 2018

Hi axe0,

Here's the memtest result.

Attachment 182270

Thanks

zeezee · 09 Apr 2018

Hi,

I encountered the hang again yesterday.

As this occurred outside of a working day, I decided to observe for how long the hanging will persist.

After I came back from my 30 minutes walk, surprisingly the laptop stopped hanging.

Any idea on what is the root cause for this?

Thanks