Windows 10: BSOD MACHINE_CHECK_EXCEPTION - Browsing, Gaming Solved

  1.    13 Mar 2018 #1

    BSOD MACHINE_CHECK_EXCEPTION - Browsing, Gaming


    Hello,

    I'm at my wits end with this system, hope I can get some help or directions on what's causing this!

    Just reformatted my computer and replaced the old SSD (which had the OS) drive to eliminate OS or old SSD error but I'm still getting these error codes which popped up only a few weeks ago.

    From my week-long observation it has occurred:

    1. during gaming (many times, specifically HOI4)
    2. during web-browsing (ironically looking at info pertaining to these crashes)


    • Ran the minidump through BlueScreenView which reports that hal.dll and ntoskrnl.exe were crashing, but apparently that doesn't reveal the underlying cause.
    • Yesterday I loaded the default states on my mobo as many articles pointed to overheating CPU or misconfigured BIOS, yet still crashed (#2).
    • Ran Intel's processor tester IPTD and all passed.
    • PSU is a Seasonic X650W 80+Gold just shy of a year old
    • Memtest ran yesterday, reported no errors.


    Was thinking of running a suite of stress-tests to see if I can replicate or induce a crash but the web-browsing crash (attached log as it happened) is baffling.

    Would appreciate and help or guidance, thanks guys!

    Best regards,

    Will
    BSOD MACHINE_CHECK_EXCEPTION - Browsing, Gaming Attached Files
      My ComputerSystem Spec

  2.    14 Mar 2018 #2

    Hi,

    The BSOD dump file indicate bugcheck 0x0000009C.

    There is only so much you can do with a bugcheck like this until it comes down to a faulty processor that will need to be replaced. Start from 1 and work downward:

    1. Ensure your temperatures are within standard and nothing's overheating. You can use a program such as Speccy if you'd like to monitor temps - http://www.piriform.com/speccy

    2. Clear your CMOS (or load optimized BIOS defaults) to ensure there's no improper BIOS setting -http://pcsupport.about.com/od/fixthe.../clearcmos.htm

    3. Ensure your BIOS is up to date.

    4. The only software conflict that can usually cause *9C or *124 bugchecks are OS to BIOS utilities from manufacturer's like Asus' AI Suite, AI Charger software, etc. If you have something like this software-wise, remove it ASAP (which I see you do have Asus software installed).

    5. If all of the above fail, the only left to do is replace your processor as it is faulty.
      My ComputerSystem Spec

  3.    14 Mar 2018 #3

    After analysing the .dmp the culprit could be the processor itself or an temperature problem:

    Code:
    0x0000009C:    [SPECIAL] MACHINE_CHECK_EXCEPTION (2018-03-14 01:11:48) [Windows 10] 
     
    CAUSED BY:     GenuineIntel_STACKPTR_ERROR_intelppmMWaitIdle  * Intel Processor driver * => http://downloadcenter.intel.com/Default.aspx also at  
     
    PROCESS:       System 
     
    Usual causes:  Hardware error (similar to STOP 0x124)




    BSOD MACHINE_CHECK_EXCEPTION - Browsing, Gaming Diagnostic Test BSOD MACHINE_CHECK_EXCEPTION - Browsing, Gaming
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    For Intel CPUs you can additionally use the Intel Processor Diagnostic Tool

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Note   Note
    Monitor CPU temperatures with Speccy or HWiNFO64

    Speccy
    Speccy gives you detailed information on every piece of hardware in your computer.

    HWiNFO64
    Hardware Info (HWiNFO) is a powerful system information utility designed especially for detection of hardware.


    Take Screenshots of it and post it here.
      My ComputerSystem Spec

  4.    4 Weeks Ago #4

    Hi guys thanks for the help - I turned off turboboost in the bios (apparently it's on after resetting to defaults) and did nothing else and hasn't crashed since. Will observe until it crashes again and do some more research into this as i've had no problems with it in other setups.

    Thanks again!
      My ComputerSystem Spec

  5.    4 Weeks Ago #5

    Alright, let us know if you have problems again.
      My ComputerSystem Spec


 

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