Windows 10: BSOD - PowerSpec 1510

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  1. Posts : 20,803
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Mar 2018 #11

    1) Please allow the Memtest86+ version 5.01 to run 8 or more passes.
    The greater the number of passes the better the test.

    2) These are the software and driver changes to make after the completion of the Memtest86+ version 5.01 testing:
    a) Uninstall all Norton / Symantec software using the applicable uninstall tool
    b)
      My ComputerSystem Spec


  2. Posts : 20,803
    windows 10 professional version 1607 build 14393.969 64 bit
       14 Mar 2018 #12

    1) Please allow the Memtest86+ version 5.01 to run 8 or more passes.
    The greater the number of passes the better the test.

    2) These are the software and driver changes to make after the completion of the Memtest86+ version 5.01 testing:
    3) Uninstall all Norton / Symantec software using the applicable uninstall tool
    4) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    a) reinstall from: PowerSpec Support System Specs
    b) if there is not a suitable driver then re-install the Nvidia GPU driver from the Nvidia website
    c) make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    NVIDIA
    Download Display Driver Uninstaller - MajorGeeks
    d) record the version of the Nvidia driver in case it needs to replaced with a different version


    Code:
    Name	NVIDIA GeForce GTX 1070
    PNP Device ID	PCI\VEN_10DE&DEV_1BE1&SUBSYS_65A41558&REV_A1\4&2AC97460&0&0008
    Adapter Type	GeForce GTX 1070, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 1070
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_968296728771c9eb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_968296728771c9eb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_968296728771c9eb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_968296728771c9eb\nvldumdx.dll
    Driver Version	23.21.13.9101
    INF File	oem38.inf (Section146 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xDB000000-0xDBFFFFFF
    Memory Address	0x90000000-0x9FFFFFFF
    Memory Address	0xA0000000-0xA1FFFFFF
    I/O Port	0x0000E000-0x0000E07F
    IRQ Channel	IRQ 4294967284
    Driver	c:\windows\system32\driverstore\filerepository\nvcvi.inf_amd64_968296728771c9eb\nvlddmkm.sys (23.21.13.9101, 16.71 MB (17,524,720 bytes), 2/28/2018 10:37 PM)
    Code:
    nvlddmkm	nvlddmkm	c:\windows\system32\driverstore\filerepository\nvcvi.inf_amd64_968296728771c9eb\nvlddmkm.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes
    Code:
    nvlddmkm.sys Fri Feb 23 13:54:48 2018 (5A907188)
    Code:
    BHDrvx64.sys Mon Feb  5 22:54:16 2018 (5A7934F8)
    Code:
    SYMEVENT64x86.SYS
    Last edited by zbook; 14 Mar 2018 at 15:08.
      My ComputerSystem Spec

  3.    15 Mar 2018 #13

    Driver changes may have to wait for Saturday.
    Turned off Auto restart
    Do I still need to turn off fast startup?

    Click image for larger version. 

Name:	20180315_062035.jpg 
Views:	1 
Size:	3.67 MB 
ID:	180943
      My ComputerSystem Spec


  4. Posts : 20,803
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Mar 2018 #14

    Memtest86+ version 5.01 passed the test with 8 passes and 0 errors using 16GB RAM.
    The fast startup feature can be used.
    the last failure was approximately 1 month ago.
    If there are failure events in the event log or problems with boot and shutdown then reevaluate.
    Turn On or Off Fast Startup in Windows 10 Windows 10 Tutorials
    Code:
    Event[2]:  Log Name: System  Source: Microsoft-Windows-Kernel-Boot  Date: 2018-02-12T12:56:10.799  Event ID: 29  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: laptop-NE0OLRC  Description: Windows failed fast startup with error status 0xC00000D4
    After the driver changes > restart Windows driver verifier to test for other misbehaving drivers.
      My ComputerSystem Spec

  5.    15 Mar 2018 #15

    I have gone back to the Nvidia Display driver from the PowerSpec site. I will re-enable the Driver verifier later tonight. Can I reload Norton?

    Old driver:
    23.21.13.9101
    Original driver (now reloaded):
    22.21.13.8205
      My ComputerSystem Spec


  6. Posts : 20,803
    windows 10 professional version 1607 build 14393.969 64 bit
       15 Mar 2018 #16

    Please wait 1 week after the last BSOD to reinstall Norton.
    This way it will not confound the troubleshooting.
    Please make sure Windows defender is on.

    There were drivers that you had reported in the opening post that did not appear in the multiple memory dumps.
    So Windows driver verifier will be useful to see whether they were causes or BSOD or whether they were standby crashes.
      My ComputerSystem Spec

  7.    16 Mar 2018 #17

    New BSOD - Nothing showed on the display, so I don't have the associated message.

    Dropbox - 20180316.zip
      My ComputerSystem Spec


  8. Posts : 20,803
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Mar 2018 #18

    Nothing definitive in the dump.
    Please run the beta log collector with each dump and post a new zip into the thread:
    log collector v2-beta08.zip
      My ComputerSystem Spec

  9.    17 Mar 2018 #19

    Ran chkdsk with no issues





    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is Windows.


    A disk check has been scheduled.
    Windows will now check the disk.


    Stage 1: Examining basic file system structure ...
    405760 file records processed. File verification completed.
    9594 large file records processed. 0 bad file records processed.
    Stage 2: Examining file name linkage ...
    378 reparse records processed. 502846 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered to lost and found. 378 reparse records processed.
    Stage 3: Examining security descriptors ...
    Cleaning up 4467 unused index entries from index $SII of file 0x9.
    Cleaning up 4467 unused index entries from index $SDH of file 0x9.
    Cleaning up 4467 unused security descriptors.
    Security descriptor verification completed.
    48544 data files processed. CHKDSK is verifying Usn Journal...
    41683544 USN bytes processed. Usn Journal verification completed.


    Stage 4: Looking for bad clusters in user file data ...
    405744 files processed. File data verification completed.


    Stage 5: Looking for bad, free clusters ...
    35292901 free clusters processed. Free space verification is complete.


    Windows has scanned the file system and found no problems.
    No further action is required.


    243280945 KB total disk space.
    101427980 KB in 250641 files.
    153668 KB in 48545 indexes.
    0 KB in bad sectors.
    527689 KB in use by the system.
    65536 KB occupied by the log file.
    141171608 KB available on disk.


    4096 bytes in each allocation unit.
    60820236 total allocation units on disk.
    35292902 allocation units available on disk.


    Internal Info:
    00 31 06 00 63 85 04 00 8f 05 08 00 00 00 00 00 .1..c...........
    d3 00 00 00 a7 00 00 00 00 00 00 00 00 00 00 00 ................


    Windows has finished checking your disk.
    Please wait while your computer restarts.
      My ComputerSystem Spec

  10.    17 Mar 2018 #20

    Turned on 19 driver verifier tests per the link instructions. Got BSOD on restart immediately on boot. This occurred multiple times until I got verifier turned off.

    Message did not include the driver name - "Driver Verifier Detected Violations"

    Dropbox - LAPTOP-NE0OLRC (2018-03-17 08 58).zip

    Memory.dmp
    Dropbox - MEMORY 03172018.zip
      My ComputerSystem Spec


 
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