Windows 10: Black screen right after switching my laptop on

  1.    11 Mar 2018 #1

    Black screen right after switching my laptop on


    Hi guys
    I have a lenovo G570. Yesterday, I tried turning on my laptop. Win 10 booted, and then hanged right at the login screen. The cursor wasn't moving and it was like that for a few minutes. Eventually I got fed up and pulled out the battery (a big mistake). Then the screen was black after I switched it on again. Lights were glowing, fan moving but nothing on the screen. I kept it like that for a few minutes. Then, I switched it off by holding the power button, removed battery, connected ac adapter and pressed the power button and it got switched on! It started working normally but then restarted suddenly. But this time, instead of booting all the way to the desktop, it stopped at windows logo and then gave me the blue screen of death. Some system file which I don't remember was 'lost' or had 'an error'. The error was 'SYSTEM SERVICE EXCEPTION' I restarted, This time again it loaded to login screen and then restarted. There was 'winload.exe' now instead of the previous file on the blue screen of death. Again restarted and now it won't show anything. Tried like 50 times already. Lights glowing, fan moving but no display. I guess the windows has been corrupted or something. But how do I access bios now to launch installation cd or to usb boot?
    Thank you so much.

    EDIT: Reseated RAM, HDD. Still nothing. The led on usb drive not glowing when I plug it in but the dvd is making sounds in it. No idea what to do. Please help.
      My ComputerSystem Spec


  2. Posts : 16,248
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Mar 2018 #2

    1) Update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    2) Open the website for the computer or motherboard manufacturer > enter the product or serial number or model > select the operating system > view drivers and BIOS > post a URL or hyperlink into the thread

    3) find a flash drive that you can format ( > or = 8 GB)
    4) create a bootable windows 10 iso:
    Download Windows 10
    5) insert the windows 10 iso into any USB port
    6) power on the computer and click the applicable keyboard key:
    List of PC brands with their corresponding hot-keys
    7) if the computer is a custom desktop change the BIOS boot order to boot to the BIOS boot menu
    8) boot to the external USB hard drive
    9) It may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon
    10) select the language, time, currency, and keyboard or click next
    11) click torubleshoot
    12) click system restore > start with the oldest date and move to to most recent restore point. If system restore fails or if there are no restore points move to the next step
    13) click start up repair > if startup repair fails move to the next step
    14) click command prompt > Administrator X:\Windows\system32\cmd.exe > X:\Sources> type:
    15) For all of these steps onward use a camera or smart phone camera to take pictures and post images of the commands and the results into the thread
    16) c:
    17) dir
    18) d:
    19) dir
    20) x:
    21) diskpart
    22) list disk
    23) list volume
    24) select disk 0
    25) list partition
    26) select disk 1
    27) list partition
    28) exit
    29) bcdedit /enum
    30) bcdedit | find "osdevice"
    31) bootrec /fixmbr
    32) bootrec /fixboot
    33) bootrec /scanos
    34) bootrec /rebuildbcd
    35) chkdsk /f /r C:
    reboot
    Please use a camera or smart phone camera to take pictures and post images into the thread to view the commands and the results.
      My ComputerSystem Spec

  3.    11 Mar 2018 #3

    There's no use of it. I can't even access the BIOS. It's just a black screen after pressing the power button. The LED on my usb drive is not glowing when I connect it.
      My ComputerSystem Spec


  4. Posts : 16,248
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Mar 2018 #4

    Run through these post steps and report the results for each into the thread:
    What is POST?
    Computer POST and beep codes
    POST troubleshooting steps
      My ComputerSystem Spec

  5.    11 Mar 2018 #5

    zbook said: View Post
    Run through these post steps and report the results for each into the thread:What is POST?Computer POST and beep codesPOST troubleshooting steps
    Tried everything till 'Disconnect and reconnect the CPU'. No changes. No beeps or anything. The only sounds are the sound of the fan and sound from somewhere near the hdd. I want to keep disconnecting cpu and other steps as last resorts. Are you sure there's no simpler way out? Maybe the problem is only with the os or bios? Can I do anything else?
      My ComputerSystem Spec


  6. Posts : 16,248
    windows 10 professional version 1607 build 14393.969 64 bit
       11 Mar 2018 #6

    For failure to boot some testing methods for ruling in or ruling out are:

    1) Using a Ubuntu / Linux bootable flash drive
    Create a bootable USB stick on Windows | Ubuntu tutorials

    2) Booting with Memtest86+ version 5.01
    Memtest86+ - Advanced Memory Diagnostic Tool

    3) Using bootable rescue
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
      My ComputerSystem Spec

  7.    11 Mar 2018 #7

    zbook said: View Post
    For failure to boot some testing methods for ruling in or ruling out are:

    1) Using a Ubuntu / Linux bootable flash drive
    Create a bootable USB stick on Windows | Ubuntu tutorials

    2) Booting with Memtest86+ version 5.01
    Memtest86+ - Advanced Memory Diagnostic Tool

    3) Using bootable rescue
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    I CANNOT access the bios so obviously I cannot change the boot order. I have a puppy linux usb lying around but it's not even detecting it. It's just a black screen. No bios even.
      My ComputerSystem Spec


  • Posts : 5,684
    Windows 10 Pro X64 16299.192
       4 Weeks Ago #8

    Try this: Found here in a post by envolt: https://forums.lenovo.com/t5/Lenovo-...g/td-p/1229071

    1. turn off your laptop (no hybrid shutdown)
    2. Press and hold F2 (while ur lappy is still off)
    3. now power on laptop
    (still holding F2,)
    4. "Please wait" will appear, where previously was "F2 = Bios, f12= boot device" (similar to this text), with big bold lenovo logo in center
    5. now release F2
    voila its BIOS, which actaully functioning (no freeze)
      My ComputersSystem Spec


  •  

    Related Threads
    Hello dear I am Using Windows 10 Pro And I have A Laptop having following Specs : Processor: INEL (R) CORE I5 - 2520M CPU RAM: 4: 00 GB 64 BIT OPERATING SYSTEM And I am using office 2016 so problem is that Yesterday I worked with two word...
    Hi folks. I'm looking for a way to switch between HDMI and my laptop screen. Preferably a quick keyboard shortcut. I have my laptop connected to my tv screen always, however, sometimes when i'm gaming on the tv i'll have to disconnect my HDMI to...
    Black screen after switching accounts in Performance & Maintenance
    win key/L....select account..enter pw....get black screen with cursor. ctrl/alt/delete does nothing and suggestions i've tried do nothing. very annoying
    Hi, I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a...
    On 8/27/15 after a week on Win 10 upgrade free version the laptop Asus G73jw gaming did not boot, just a black screen for many hours. So turned of and back on, then got "had error " your pc ran into a problem and needs to restart after collecting...

    Tags for this Thread

    Our Sites
    Site Links
    About Us
    Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

    Designer Media Ltd
    All times are GMT -5. The time now is 18:28.
    Find Us