Windows 10: BSOD Upon Automatic Windows Update

  1.    10 Mar 2018 #1

    BSOD Upon Automatic Windows Update


    The Problem

    A few months ago, my [Dell Pre-built] Win 10 PC was prompted to automatically install a Windows update. At this time, I had updates set to manually install.

    However, after that update, my PC began to update, got to about 25% and then segued straight into one of those newfangled Win 10 BSOD error. The stop code: MEMORY_MANAGEMENT. I rebooted. Then again with the error. On the third attempt, Windows had the good sense to revert.

    I've been building and/or using PC's most of my life and this was actually new. I'd never had a standard Windows Update on a pre-built machine immediately tank.

    I wish I'd kept notes on that original error. I looked online, found a handful of people who had the same issue, and then learned that I could just temporarily tell Windows to not update the particular package. I used the Windows 10 Update Assistant.

    Problem solved. Until this morning. I woke to find that Windows was just about ready to reboot and install the update. Without thinking (and because it'd been so long), I just allowed the update to happen. But then our pal BSOD returned. Again, on the third attempt it reverted.

    I ended up going through that yet again when I wasn't able to disable the Windows Update process (stop it from Autostarting and Disable if possible). But then, after that I now have an out-of-date-but-actually-usable machine.

    Data I've Collected So Far

    I searched the web for the least obviously spyware looking advice I could find and avoided any dumb site that told me I need to download some custom tool. I found a link to this page and followed some of the advice.

    First, I ran SFC Scanner (sfc/scannow at command prompt) and it got the whole way through the scan. In the end, I received the only solid bit of data that alludes to a direct problem:

    Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example: C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported inoffline servicing scenarios.
    This log-file is included with this post. At least there's something to point at, right? I don't know how to read those things, but I'm pretty sure the phrase "Primitive installers committed for repair" shouldn't appear like a million times in that logfile.

    I continued by running the Windows Memory Diagnostic and, after a reboot and running the thing and then returning me to Windows, it told me there were no problems.

    Next I started Windows Defender and ran a full scan. After a marathon three hours of that, I got the all clear. No problems found.

    After that, I skipped other things on that URL above. Defragging the registry is not the problem. That said, I sure don't know what the problem is outside the barest outlines.

    Here's what I attached:

    • CBS Log on 2018-03-10.zip - Logfile from my SFC Scanner run
    • Computer Dump Info on 2018-03-10.zip - The bunch of stuff requested by each poster to this channel


    Any help would be much appreciated. For now, I'm just remaining vigilant and keeping Windows Update disabled. But that is clearly not a long-term strategy.
    BSOD Upon Automatic Windows Update Attached Files
      My ComputerSystem Spec

  2.    11 Mar 2018 #2

    It's happening again. I can't stop Windows Update from going through this madness. It doesn't matter what instructions I follow.

    Any help would be appreciated. This is effectively crippling my system.
      My ComputerSystem Spec

  3.    12 Mar 2018 #3

    I think I've stopped it. Previously, I disabled Windows Update via services.msc. Some Windows-shaped thing must have triggered it to resume. I might have done it without realizing. Who knows.

    But the problem still remains. Any idea how I might be able to stop this?
      My ComputerSystem Spec

  4.    13 Mar 2018 #4

    I am still having this problem. I don't know how Windows Update keeps getting re-prompted but it's becoming crazy.
      My ComputerSystem Spec

  5.    14 Mar 2018 #5

    I have an active Microsoft Support thread here. Still investigating.
      My ComputerSystem Spec

  6. philc43's Avatar
    Posts : 3,590
    64bit Win 10 Pro ver 1809 Build 17763.1 and W10 Insider Build 18252
       16 Mar 2018 #6

    Please update us with how you get on. There are no crash dumps to analyse since the dump initialisation fails every time.

    On the SFC please note that it can take three runs of this utility before it fixes all the problems.

    Memory management errors do not always point to the memory itself being a problem it just means that something has not been managing the memory address space properly and it can be drivers. If you wanted to test your RAM more thoroughly we recommend memtest86+. Details below:



    BSOD Upon Automatic Windows Update Diagnostic Test BSOD Upon Automatic Windows Update
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.

    We also have a beta log collector tool (at the end of the BSOD posting instructions) that digs a bit deeper into the system. You could try running that and posting the results.
      My ComputersSystem Spec


 

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