Windows 10: BSOD - System Service Exception

  1.    10 Mar 2018 #1

    BSOD - System Service Exception


    Hi,

    Recently I've been having BSOD issues on my laptop, a Lenovo T440s. Initially, these were DRIVER_IRQL_NOT_LESS_OR_EQUAL issues, but after my computer failed to start up properly one time, forcing me to do a reset, the BSODs I am getting now are SYSTEM SERVICE EXCEPTION. I've run chkdsk, sfc /scannow, and DISM, as well as Lenovo's hardware scans a few days ago for the previous BSODs, which came back clean, and unfortunately I didn't know about minidumps before today so I do not have the previous dump files. I've attached the most recent BSOD's dumpfile as instructed in the BSOD Instructions post. The minidump created by Windows says

    Code:
    Probably caused by : memory_corruption ( nt!MiOffsetToProtos+2e )
    which I'm guessing is a RAM issue? For background, the RAM on my laptop consists of one 4 GB stick soldered to the motherboard and one 8 GB stick that can be removed. The laptop is about 4.5 years old and these BSODs have only begun to occur recently, though I haven't made any big changes in the recent past.

    Thanks very much for any help!
    BSOD - System Service Exception Attached Files
      My ComputerSystem Spec

  2.    11 Mar 2018 #2

    Update


    Yesterday, I removed the removable 8 GB stick of RAM, and ran the Windows Memory Diagnostic Tool on the remaining stick, which brought back no errors. However, I just had another System Service Exception BSOD today, though it also mentioned win32kfull.sys. I've attached another log with the new minidump.
    BSOD - System Service Exception Attached Files
      My ComputerSystem Spec


  3. Posts : 3,278
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       12 Mar 2018 #3

    There is a problem with the creation of the logfiles. Please try the beta08 version provided at the end of the BSOD Posting instructions. Thanks!
      My ComputersSystem Spec

  4.    13 Mar 2018 #4

    Sorry, it seems I must have accidentally run Advanced SystemCare at some point and it's deleted the minidump files... If another BSOD happens I will use the beta version and upload it.
      My ComputerSystem Spec


 

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