Windows 10: bsod freezing playing gta v bf1 error 0x124 and 0x3B Solved

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  1. Posts : 75
    windows 10 enterprise 64-bit
    Thread Starter
       14 Mar 2018 #81

    zbook said: View Post
    In reviewing the thread I have some questions:

    How old is the computer?
    What parts are still under warranty?

    When was the GPU replaced?
    What were the prior problems that you had before replacing the GPU?
    Was a swap used before it was replaced?
    How did you determine that it was faulty?
    Was it an identical SKU replacement or upgrade/downgrade?


    When was the PSU replaced?
    What were the prior problems that you had before replacing the PSU?
    Was a swap used before it was replaced?
    How did you determine that it was faulty?
    Was it an identical SKU replacement or upgrade/downgrade?

    1) one year
    2) all parts
    3) 3 months ago
    4) same issues...bsod...freezing while playing...and louder sound coming from the computer...it is still very quite though...but not as it was...so when they replaced gpu and psu and gave it back to me i gave attention to this fact...because i believe there are connection between the two...the pc should be quieter than now
    5)no
    6)not me who determined it but the store's specialists who did
    7)SKU



    1)2-3 months ago
    2)same as gpu
    3)No
    4)again not me who determined it...and i'm not sure even if the store's specialists did...because replacing the gpu didn't end the problem...so i returned to the store and told them that the event viewer told me the problem occurred because of the following info..This error could be caused if the system stopped responding, crashed, or lost power unexpectedly...and after 5 days of working on it they called me to come and take it...as they replaced the psu from CoolerMaster b600 +80...to Thermaltake Smart RGB 600W
    I think it helped a little bit but not that much...after all the problem still exists
    5) I explained

      My ComputerSystem Spec


  2. Posts : 18,582
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Mar 2018 #82

    Please update the Macrium backup image.
    Backup all files to another drive or to the cloud.
    Find a flash drive that you can format ( > or = 8 GB )
    Create a bootable windows 10 iso:
    Download Windows 10

    To evaluate both the WHEA 0x124 and freezing a vanilla clean installation is performed.
    This removes all files and applications and drivers.
    There are no Windows updates.
    There is no connection to the internet. (hardware off if available, disconnected Ethernet/cat5e cable/LAN)
    This vanilla method is to remove confounding factors and test the hardware.
    Give yourself 1 -2 weeks to evaluate the computer.
    If there are no freezes or BSOD then plan to slowly perform updates and install drivers and applications.
    If there are freezes then some components may need to be removed to see if the freezing is fixed.

    The vanilla clean install should have the fewest confounding factors.

    This can be started at any time.
    Clean Install Windows 10 Windows 10 Tutorials
      My ComputerSystem Spec


  3. Posts : 18,582
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Mar 2018 #83

    The WHEA 0x124 uncorrectable hardware error displayed in post #2:

    Severity : FatalError : GTLBL1_ERR (Proc 4 Bank 2)

    TLB error on processor 4 bank 2
    TLB = Translation Lookaside Buffer

    When working up WHEA 0x124 a routine check of all of the major hardware components is done.
    The tests of the CPU, GPU, Drive, RAM were unremarkable. The PSU volatages were within 5% thresholds.

    The BSOD dump files displayed many different drivers.
    This behavior is more often seen when there are problems with the motherboard or CPU.

    With the TLB error consistent on all of the WHEA 0x124 dumps the CPU needs to be ruled in or ruled out.

    Please have the computer store swap the CPU and see whether there is freezing and /or BSOD with another CPU.
    If the freezing and BSOD disappear then you will get confirmation that it was the CPU.
    If the freezing and BSOD remain in the same pattern with the swapped CPU then it is likely the motherboard.
    Then the motherboard should be swapped to check it.

    The CPU and motherboard in the problematic computer can also be checked in another computer to see whether they malfunction.

    The vanilla clean install and / or the strip down method could be done however the most efficient option at this time is to swap the CPU.



      My ComputerSystem Spec


  4. Posts : 75
    windows 10 enterprise 64-bit
    Thread Starter
       20 Mar 2018 #84

    hi again...
    i have took the computer to the store Friday...and yesterday they said after testing the computer that the problem and the faulty one was once again the gpu!!!!!!!...and i believe them... that it's true...but the problem did not end here
    so the question that we have to ask is... what cause the gpu to fail...is it the motherboard?
    tomorrow i want to take it back to them before the gpu fail again
      My ComputerSystem Spec


  5. Posts : 75
    windows 10 enterprise 64-bit
    Thread Starter
       20 Mar 2018 #85

    i can't swap anything only the store can...maybe.
      My ComputerSystem Spec


  6. Posts : 18,582
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Mar 2018 #86

    What problems did they find with the GPU?
    Did they perform any tests on the CPU?
    Did they swap any hardware during the testing?
    Run the beta log collector and post a new zip into the thread.
    log collector v2-beta08.zip
    (extract > open)
      My ComputerSystem Spec


  7. Posts : 75
    windows 10 enterprise 64-bit
    Thread Starter
       20 Mar 2018 #87

    and here is the link of the bsod zip file
    it appeared during updating the graphics driver and downloading gta v patch...every time the computer being stressed i got the beautiful blue screen...or without if i'm playing ...it's just freezing and restarting ...what a joke...bring it back immediately from the store..and thinking the problem solved and it's gone...plug in the cables...starting the pc...20 minutes...oh yeah bsod..!!!

    https://1drv.ms/u/s!Ap5bW-Aeb0G-gxt8yoWjY0ZgY_IO
      My ComputerSystem Spec


  8. Posts : 18,582
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Mar 2018 #88

    It was a memory dump zip.
    Please post a new beta log collector zip for troubleshooting.
      My ComputerSystem Spec


  9. Posts : 75
    windows 10 enterprise 64-bit
    Thread Starter
       20 Mar 2018 #89

    zbook said: View Post
    What problems did they find with the GPU?
    Did they perform any tests on the CPU?
    Did they swap any hardware during the testing?
    Run the beta log collector and post a new zip into the thread.
    log collector v2-beta08.zip
    (extract > open)
    they said the problem with the gpu was an electrical contact
    i'm sorry i did not ask them if they test the cpu...i told them that i have tested almost every components and every thing went fine
    yes they swapped the gpu and tested it on other pc
      My ComputerSystem Spec


  10. Posts : 18,582
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Mar 2018 #90

    When swapping GPU there can be 2 tests:
    1) Testing a new GPU card in the problematic computer
    2) Testing the problematic card in another computer

    Which test(s) did they do and what were the results?
      My ComputerSystem Spec


 
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