Windows 10: BSOD SYSTEM_SERVICE_EXCEPTION (cng.sys) when turning on laptop

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  1. Posts : 11,547
    Windows 10 Pro
       26 Aug 2015 #11

    Please use the tool again and upload a new zip file.
    What commands with chkdsk did you use?
    I assume you have used the windows memory diagnostics?
      My ComputersSystem Spec

  2.    26 Aug 2015 #12

    Yes, Windows Memory Diagnostic is done. That was among the first few I did when I find this issue.

    Attached is the new bsod file.
      My ComputerSystem Spec


  3. Posts : 11,547
    Windows 10 Pro
       26 Aug 2015 #13

    If you're using a program like Ccleaner, please stop it while troubleshooting.
    This because these programs delete the dump files that we use to debug.
      My ComputersSystem Spec


  4. Posts : 11,547
    Windows 10 Pro
       26 Aug 2015 #14

    What version of Nvidia Video driver are you using?
      My ComputersSystem Spec

  5.    26 Aug 2015 #15

    axe0 said: View Post
    If you're using a program like Ccleaner, please stop it while troubleshooting.
    This because these programs delete the dump files that we use to debug.
    No I don't use CCleaner.

    I'm using latest NVidia driver from their website.

    I'll send another log file in a sec.
      My ComputerSystem Spec


  6. Posts : 11,547
    Windows 10 Pro
       26 Aug 2015 #16

    hendrachristian said: View Post
    No I don't use CCleaner.

    I'm using latest NVidia driver from their website.

    I'll send another log file in a sec.
    "Their website" is referring to the website of Nvidia or your manufacturer?

    If you mean the website of Nvidia, please only install the drivers from your manufacturer.
      My ComputersSystem Spec

  7.    26 Aug 2015 #17

    I downloaded from Nvidia because the one from Asus is very very outdated. The laptop is from 2010/2011.
    After all the driver from Nvidia has always been working in Windows 8.1 anyway, so I don't think it cause the BSOD.

    Attached is another log file using Belarc Advisor that hopefully can help troubleshooting.
      My ComputerSystem Spec


  8. Posts : 11,547
    Windows 10 Pro
       26 Aug 2015 #18

    hendrachristian said: View Post
    After all the driver from Nvidia has always been working in Windows 8.1 anyway, so I don't think it cause the BSOD.
    That is where you're wrong.
    Windows 10 works not in the same way as windows 8.1
    I assume the driver you have is not 100% compatible with windows 10, try to downgrade the drivers.
    The newest drivers could possibly causing trouble within windows 10, this is a common issue.
      My ComputersSystem Spec

  9.    26 Aug 2015 #19

    axe0 said: View Post
    That is where you're wrong.
    Windows 10 works not in the same way as windows 8.1
    I assume the driver you have is not 100% compatible with windows 10, try to downgrade the drivers.
    The newest drivers could possibly causing trouble within windows 10, this is a common issue.
    N53SV | Notebooks | ASUS Global

    The driver from Asus website is dated from 2011/09/13 for Windows 7. This will be even more incompatible with the current Windows.

    Anyway, the driver installed was initially from Windows Update, which I then updated from NVidia website which have Windows 10 64-bit support.
      My ComputerSystem Spec


  10. Posts : 11,547
    Windows 10 Pro
       26 Aug 2015 #20

    Please try disabling the Nvidia Streaming Kernel Service in msconfig.
    To disable this service in msconfig, press windows logo + r, type msconfig and press enter, go to the tab services, search for Nvidia Streaming Kernel Service and uncheck it, reboot if asked.
      My ComputersSystem Spec


 
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