Windows 10: BSOD on startup screen, error 0x0000009c Solved

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  1.    02 Mar 2018 #1

    BSOD on startup screen, error 0x0000009c


    i built a computer for a friend about a year ago. he's not a power user - uses it to play pubg and use photoshop, and that's about it. he recently started getting machine check exception BSODs, so i came over to check it out. the system freezes for a few seconds randomly and then BSODs with a machine_check_exception error. i had him confirm systemps (they appeared normal) and so i went over to check it out. i corrected a few wonky drivers that were acting up (nothing big) but couldn't ID anything really bad. suddenly it started locking up with a new error - clock_watchdog_exception - and now it wouldn't progress past the startup screen. safe mode and safe mode with networking worked fine and didn't throw errors, but booting into normal mode would throw the clock_watchdog error.

    i've attached outputs from driverview, bsodview, and the dump tool your forums use. i also uploaded the last seven minidumps that windows created to this location. the two most recent are the clock_watchdog errors, and the prior ones are the machine_check errors.

    any ideas? i'm guessing it's integration with his razor headphones and/or keyboard, but i can't confirm. i haven't yet replicated the errors at my house (brought his computer home last night) so i haven't isolated them yet.

    edit: it just threw a clock_watchdog now, so it's not related to his peripherals. it appears that the BSOD data collection screen is freezing too, but i'll give it some time to identify for sure if that's happening.
    BSOD on startup screen, error 0x0000009c Attached Files
      My ComputerSystem Spec


  2. Posts : 13,441
    Windows 10 Pro
       04 Mar 2018 #2

    Hi prophetik,

    I notice KMSpico is installed which is a known Windows/Office crack.
    If Office is cracked, please remove it.
    If Windows is cracked, please remove KMSpico and activate Windows genuinely.
    Either way, please remove KMSpico.

    If there are any other cracks present on the system, please remove them as well. Cracks can not only cause a lot of issues with troubleshooting, but can infect your system and others as well which can cause even more problems for the both of us.
      My ComputersSystem Spec

  3.    04 Mar 2018 #3

    Windows was inactivated retail, so I am guessing it was for Office or something. I asked him but he supposedly didn't know.

    I updated the BIOS and drivers but it was still happening, so I reinstalled Windows (again inactivated retail W10). I did this because it was rock solid in safe mode and totally unstable otherwise. After reinstalling, I didn't see a BSOD for 4+ hours, so I gave it back. That was Friday night. Saturday night he got another BSOD. I had him export the results of the tool and uploaded them at DESKTOP-SFEPM1D-Sun_03_04_2018_101446_57.zip - Google Drive. Thoughts?
      My ComputerSystem Spec


  4. Posts : 13,441
    Windows 10 Pro
       04 Mar 2018 #4

    What are the specs of the system?

    Configure Driver Verifier
    Please run driver verifier using the following settings for 48 hours.
    • Special Pool
    • Force IRQL checking
    • Pool Tracking
    • Deadlock Detection
    • Security Checks
    • Miscellaneous Checks
    • Power framework delay fuzzing
    • DDI compliance checking



    Warning: driver verifier can cause boot issues and/or performance issues.



    Resetting driver verifier options (recommended in this order)
    1. In normal mode open an administrator command prompt and enter the below command
    2. In safe mode open an administrator command prompt and enter the below command
    3. On 3 boot failures, you'll boot automatically to the recovery options,
      • click Troubleshoot
      • go to the advanced options
      • choose command prompt
      • enter the below command

    4. Boot with the recovery media, see above 4 steps in option 3.
    5. Via the recovery options or recovery media, select a restore point prior enabling driver verifier

    Code:
    verifier /reset

    Crashed when running driver verifier
    1. Reset driver verifier
    2. Boot in normal mode if necessary
    3. Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs



    What is driver verifier?
    Driver verifier is a built-in tool that allows to check drivers on what they do.
    If a driver performs an action that could result in
    • security corruption,
    • access to data it shouldn't have,
    • data corruption in the RAM,
    • anything else that could give exceptions

    driver verifier catches the driver and crashes the system.
      My ComputersSystem Spec

  5.    04 Mar 2018 #5

    build is as follows:
    cpu: i5-7600k
    gpu: msi 1070 quicksilver 8gb
    mobo: z270 killer sli/ac
    ram: GEiL evo x 2x8gb ddr4 3000
    psu: evga g3 750w
    ssd: samsung 960 m.2
    hdd: toshiba p300
    others: corsair h50 closed loop, razor keyboard, g500 mouse

    nice machine when it isn't exploding.

    i've got driver verifier set up with the settings you requested and running, and it's sitting and hanging out. he's been getting the bad_module_info error that pubg and fortnite's been getting since the fall windows update but that's it so far.
      My ComputerSystem Spec


  6. Posts : 13,441
    Windows 10 Pro
       04 Mar 2018 #6

    Looks like a nice system indeed.

    Please keep me updated about driver verifier :)
      My ComputersSystem Spec

  7.    05 Mar 2018 #7

    when i went to bed last night it had been running pubg for 8hrs without issue, but i woke up to a frozen bsod screen at 95% log generation (i disabled auto-restart after error). i restarted it a few times and got the clock_watchdog error a few times before it actually generated logs properly and didn't freeze mid-generation. here's the output from your site's tool run in safe mode - DESKTOP-SFEPM1D-Mon_03_05_2018__71711_31.zip - Google Drive

    let me know what else you need.
      My ComputerSystem Spec


  • Posts : 13,441
    Windows 10 Pro
       05 Mar 2018 #8

    Could you upload the logs directly next time, saves us both time :)





    BSOD on startup screen, error 0x0000009c Diagnostic Test BSOD on startup screen, error 0x0000009c
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
      My ComputersSystem Spec

  •    05 Mar 2018 #9

    sorry, i was posting via mobile and couldn't figure out how to upload it. i'll do it from the desktop next time.

    i'll set up memtest tonight and get results to you asap.
      My ComputerSystem Spec


  • Posts : 13,441
    Windows 10 Pro
       05 Mar 2018 #10

    Uploading via mobile is pretty much the same on my phone (OnePlus 3T) - How to upload files
      My ComputersSystem Spec


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