BSOD on startup screen, error 0x0000009c Solved

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  1.    06 Mar 2018 #11

    ran for a while. got 10 passes total without error. what's next?
    Attached Thumbnails Attached Thumbnails IMG_9949.jpg  
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  2. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       06 Mar 2018 #12

    i corrected a few wonky drivers that were acting up (nothing big)
    What drivers did you correct?
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  3.    06 Mar 2018 #13

    windows wasn't picking up a headset. however, since then, i reinstalled windows (after formatting the drive), reinstalled some games, and ran it with driver verifier on, and still got errors (see my post a few days ago). so that comment is not relevant anymore.
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  4. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       06 Mar 2018 #14

    BSOD on startup screen, error 0x0000009c Diagnostics Test BSOD on startup screen, error 0x0000009c

    Note   Note
    Run the tests on all hard drives/partitions!

    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My ComputersSystem Spec

  5.    06 Mar 2018 #15

    it won't even boot now. my wife was the one that took the memtest screen, and she said when she exited memtest it hung on the boot screen when it tried to restart. i tried it out when i came home and it just hangs after the asus logo. i disconnected everything but the vga card (for video), cpu, and 1 memory stick, and it goes to BIOS fine, but as soon as i insert any device to progress beyond that (M2 SSD, USB key, etc), it hangs almost immediately (shows the spinning circle but barely completes one circle). no beepcodes, no nothing.

    i'm thinking there's something wrong with the mobo or cpu. it does this regardless of either memory stick being in any of the four slots. thoughts?
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  6. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       07 Mar 2018 #16

    I suspect the motherboard or CPU as well after the RAM test, but needed to make sure the connected drives aren't involved.

    The only proper way to test either of them is via replacement, if possible use the CPU on a different system to test it.
      My ComputersSystem Spec

  7.    12 Mar 2018 #17

    motherboard swap didn't make a difference. i'm going to buy a new cpu and a small stick of DDR4, pair it with a known good psu, and see what happens when comparing boot cycles of each cpu/ram/gpu combo.

    i need a test bench case.
      My ComputerSystem Spec

  8.    16 Mar 2018 #18

    cpu appears to have been the issue. i swapped it and it worked perfectly immediately on all the old hardware. so i think we're good here. thanks for the help!
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       16 Mar 2018 #19

    Great to hear!
      My ComputersSystem Spec

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